How to manually update your Windows Intel HD Graphics drivers

Fixing graphics driver issues sometimes requires a newer driver than is available from the system manufacturer or Windows Update. In these cases you might need the latest driver direct from the graphics chip maker (usually Intel, AMD, or Nvidia).

This post details the necessary steps to manually update your Intel HD Graphics drivers using Intel reference drivers on Windows 8/8.1 systems. There is also a video of the process embedded below that might be helpful to watch prior to performing the installation steps.

Please note that this process will not work on all systems. The installation process and drivers are just for Intel graphics (models HD 4000-5200) and have been tested repeatedly on the Microsoft Surface series of tablets with positive results, but only minimally tested on other systems. When in doubt, contact your system manufacturer directly for guidance on driver updates.

Driver Installation Steps

  1. Important Note: The driver file linked below only supports Intel HD Graphics models 4000-5200. If you have a different Intel graphics chipset, the steps below should be the same but the necessary driver files will be different. You can look up which graphics chipset based on the model of your processor at the Intel ARK
  2. Download the win64_15367.zip (version 15.36.7.64.3960) driver package
  3. Locate the downloaded file, right-click it, and extract the contents to a folder of your choosing. Take note of this location. You’ll need it below
  4. Right-click on the Start Menu/Windows logo and select “Device Manager”
  5. In Device Manager, expand Display Adapters category and then double-click on the entry that appears below it – the Intel HD Graphics Family2014-12-03-Manual-Update-Intel-Drivers-Device-Manger
  6. Click the Driver Tab -> Update Driver -> Browse my computer for driver software2014-12-03-Manual-Update-Intel-Drivers-Manual
  7. Let me pick from a list of device drivers on my computer -> Have disk
  8. “Browse” and browse to the folder where you extracted the download above, followed by the “Graphics” sub-folder -> Click to highlight the file titled β€œkit64ics.inf” and then click “Open”, followed by “OK” and “Next”
  9. Upon completion of the installation, reboot even if not prompted to. On reboot, you’re done.

Driver Installation Video


Click here for a full screen tab.

We hope this background helps. Any questions? Feel free to comment below. And if you have a Plugable product, just email support@plugable.com, we’ll be happy to help. Thank you!

47 comments on “How to manually update your Windows Intel HD Graphics drivers”

  1. Julian Stevens Reply

    This fix worked for me however I had to go in to the device properties and tell it to let me pick from a list of devices as the way above resulted in windows saying that the best driver was already installed.

    • Michael B Reply

      Exact same thing happened to me, I had to force it to do the update and then it started working.

  2. Rob Bourriague Reply

    This solved my problem as well – thanks! Follow the steps in the video exactly to avoid “the best driver is already installed” message.

  3. JP Reply

    This worked for me, actually found Bernie from Plugable posted this on the DisplayLink forum. Thank goodness someone figured this out!

  4. Grant Reply

    does this work if my current driver is Graphics 5000? When I browse my “Downloads” file it will not open to show me the driver package I downloaded into it.

    • Gary Zeller Reply

      Hi Grant,

      We haven’t tested this extensively with the HD 5000 graphics, though on most systems I’d expect it to work.

      Even if it’s not compatible, you should be able to browse to the driver file and attempt to install it. If you’re not able to browse to the driver (.inf) file, my suspicion is that the .zip file containing the drivers has not been extracted.

      Prior to any of the other steps, you’ll need to right-click on the zipped file you downloaded and you should see an “Extract” function on the menu that opens.

      Hopefully after extracting you’ll be able to proceed.

      Thanks!
      Gary

  5. DonJ Reply

    Gary –
    You’re my hero!! I normally pride myself with being able to figure out stuff like this on my own, but this one has been kicking my a— for a month now. Your instructions — when followed to the letter — did the trick. There are a bunch of forums out there with misleading or simply wrong info on this subject. Mine broke when I tried to project my S3 on my 52″ TV using a MiraCast wireless fob from Belkin.

    Thanks so much!

    • Gary Zeller Reply

      Thanks Don! This was indeed a tricky one to nail down, so I definitely sympathize with the month-long troubleshooting you went through. Glad we were able to help. πŸ™‚

  6. Vinayak Reply

    This didn’t work on my system, getting error message as “The driver selected for this device does not support this version of windows”. On my system windows 8.1 is installed. Please help to resolve the issue.

    • Gary Zeller Reply

      Hi Vinayak,

      The error you mention might occur if you have a 32 bit version of Windows and are trying to install a 64 bit driver (or vice versa).

      If you’re having an issue with a Plugable product, please email support@plugable.com and we’ll be happy to help!

  7. Sunil Hoon Reply

    Hi Gary.
    Just got my surface pro 3 yesterday. The driver is Intel HD graphics 5000. Version 10.18.14.4029. My problem: in photoshop cc 2014, pinch zoom touch gesture or panning don’t work. Will your solution help? Also, why does Intel warn against these drivers and successfully we use customized ones from Microsoft? Thanks

    • Gary Zeller Reply

      Hi Sunil,

      Very difficult to say if manually updating your drivers will help with the Photoshop issue you’re experiencing. I think a good first step would be contacting Adobe – if this is a common issue with this version of the driver, I’d expect they’ll be aware of it and hopefully be able to make suggestions to help resolve things.

      I can’t speak for Intel or Microsoft about why they warn against using reference drivers on the Surface. But my educated guess is that Microsoft has optimized the driver performance, battery life, and/or special features in ways that aren’t present in the standard version of the Intel driver.

      Thanks!
      Gary

  8. Thilini Reply

    Thank you so much!! I’ve NEVER had so much trouble trying to update graphics drivers before. It’s has been a month long battle trying every possible tip, strategy and advice posted online having nothing work … until now! Thanks for your clear and concise instructions and mostly importantly having them actually work! Much appreciated!!

    • Thilini Reply

      My laptop has dual graphics cards, therefore I also need to update my AMD Radeon R9 M290X Graphics Card. I’ve tried downloading drivers from the AMD and Dell websites (as I have an Alienware 17 laptop) and none of those drivers seem to work properly. I have even used system detect from both websites to get the correct driver but it still does not work. I have Windows 8.1 64 bit version. Do you have any recommendations?

      • Gary Zeller Reply

        Hi Thilini,

        Dual GPU systems are a scenario where it’s best to use drivers from your system manufacturer.

        Whereas most systems with a single GPU will work well with reference drivers, systems with hybrid/switchable dual GPU graphics are heavily reliant on OEM-customized drivers to match the customized graphics firmware of the system.

        Usually in an AMD/Intel hybrid-graphics system, the specialized Intel drivers are actually installed by the AMD Catalyst installer. (This is somewhat counter-intuitive, I realize.) In most cases, only when using the specialized OEM-specific driver combination will the hybrid graphics work as they should.

        Thanks!
        Gary

      • Thilini Reply

        Hi Gary,

        I updated my Radeon R9 M290X graphics card from the Dell website using the Alienware AMD Graphics 13.251.3.5 WHQL Driver that was specifically selected for my version of Alienware 17 (mid 2013 model). The installation and final reboot was successful but after the reboot I went into Device Manager to check the status of the Radeon and it was listed with a Code 43 error: “Windows has stopped this device because it has reported a problem”.

        This error was sometimes displayed before I updated the Radeon and it was listed as a ‘Microsoft Basic Display Adapter’. Do you think it could be a problem with the hardware of the Radeon card? I’ve run diagnostic tests on it and they’ve all reported it as working properly though. It’s only when updates are involved that it runs into problems. My Alienware 17 was fine after I purchased it mid last year. I didn’t run into any problems until a few months ago when a Windows Update tried to update the Intel HD 4600 Graphics and Radeon R9 M290X cards and they did not update properly and I experienced a black screen upon the next start up.

        The only way I can seem to get my laptop to start without a black screen is by having both graphics cards as ‘Microsoft Basic Display Adapters’ (without updates) or by only updating the Intel card using the download and instructions you provided on this website which work. My Radeon does not seem to respond to any updates.

        I’m really a loss as to what to do!

        • Gary Zeller Reply

          Hi Thilini,

          Tough to say with certainty what’s going on with your system. But generally, “Code 43” errors are an indication of either a pretty significant hardware or driver problem.

          At this point it sounds like the best approach might be to contact Dell/Alienware for assistance, or take it to a local PC repair shop for a more thorough diagnostic.

          Thanks!
          Gary

  9. JP Reply

    So technical question – is this still needed with the recent Surface Pro 3 Updates?

    Intel driver package “win64_15367.zip (version 15.36.7.64.3960)” in the article on this site actually puts the display driver at…
    v10.18.10.3960 released 09/29/2014

    Whereas http://www.microsoft.com/en-gb/download/details.aspx?id=38826 will install…
    v10.18.14.4029 released 11/18/2014 (but really only included in the Jan 2015 Surface Pro 3 update release)

    Which should we be using?

    • Gary Zeller Reply

      Hi JP,

      The new drivers (and firmware) contained in the Jan 2015 Surface update seem to be working great for most users.

      Some users may wish to experiment with the older .3960 if they are running into unexpected issues with the Microsoft drivers, but for most users the newer Microsoft drivers will be the best choice.

      Thanks!
      Gary

  10. Lukas Reply

    Didn’t worked for me. Says that current windows version cannot support driver which is being installed

    • Gary Zeller Reply

      Hi Celeste,

      The core steps in the process should be essentially the same for Windows 7. Though you’ll need to make sure the drivers you are attempting to install are compatible with Windows 7 and not just Windows 8.

      Thanks!
      Gary

  11. Paul Reply

    Hi All,

    I’ve read a few topics here and thought i’ll throw this in, this is more of an FYI and hopefully it’ll help somebody.
    We’ve been having display issue with Surface Pro 3s since February.
    Our set up was: Surface Pro 3, Microsoft docking station and two Dell U2414H monitors, that were daisy chained through DisplayPort output to mini DisplayPort input. The problem was that after the machine/screens go to sleep, one of monitors wouldn’t wake up, or it would flicker on/off. Then it started happening randomly and we decided to purchase a few UD-3000s to try on the second screen. We connected them with DVI to mini DisplayPort and, to our huge disappointment, it did not work. it didn’t see the second monitor no matter what we did, tried everything that was suggested on this and other sites.
    Today, I used the DVI to HDMI adapter that came with the UD-3000 and then the regular HDMI cable… and…
    HALLELUJAH!!! that worked like magic! Nothing else needed to be installed or updated. I purchased a DVI to HDMI cable, to avoid going through the adapter and that worked too!
    Thank you Plugable for the idea and hopefully it’ll help someone else! πŸ˜‰

    • Gary Zeller Reply

      Hi Paul,

      Appreciate the post. Sounds like quite a series of challenges leading up to the solution you found.

      One bit of relevant info about the DVI issue you were experiencing: a DVI output on a dock or PC cannot be converted to DisplayPort. This is due to their signaling protocols being quite a bit different on the electrical level. So converting to HDMI was definitely the best approach given all the hardware in play.

      However, DisplayPort output CAN be converted to DVI, as it’s designed to be able to convert the signal on the host side as needed. (This is the same with HDMI as well. DP -> DVI/HDMI=can work, DVI/HDMI -> DP=won’t work.)

      So with all the different competing connection standards, this can all be a bit confusing to be sure. Seems like a good topic to cover in another blog post. πŸ™‚

  12. Bilal ahmed Reply

    I got an error that “the driver selected for this device does not support this version of windows”. I am using 8.1 pro 64 bit.

  13. anashurdha Reply

    i have an error everytime i try.can you help me? i’m using windows 7 ultimate. and my processor is intel core i3 64 bit

    thanxs in advance

    • Gary Zeller Reply

      Hi Ana,

      There can be various reasons for error messages during a manual driver update. If you’re having issues with your graphics drivers, we recommend contacting your system manufacturer.

      Thanks,
      Gary

  14. ibld2 Reply

    Windows 8, downloaded and have on desktop the software. When I plug in it does not come on, light up or start software.. Help

  15. Alexandra Jackson Reply

    I’m having an issue saying “The folder you specified doesn’t contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with Windows for x64-based systems.”

    Any help would be appreciated πŸ™‚

    • Bernie Thompson Bernie Thompson Reply

      Hi Anurag – The file was just double-checked. It is available for download, but it’s a large driver package (120 MB) that may not download over 3G/4G.

  16. Crily Reply

    Awesome tutorilal! I am a greenhand in computer, so I always use tool to help me download and install drivers for Windows PC. It is easier. For example, Drive The Life is my favourite!

  17. Lawrence Reply

    Do i need to match the intel processor online, with my laptop’s one, or can i go for any random update

    • Gary Zeller Reply

      Good question, Lawrence. Intel used to offer a “unified” driver that worked for all of their integrated GPUs. As the graphics elements in their CPUs have evolved, there are now different drivers for various CPU/GPU generations.

      The driver download in this post is valid for Intel HD graphics 4000-5200. If your CPU does not have a graphics chipset in this range, you’ll want to check Intel’s site for a driver that matches the HD Graphics version supported by your specific CPU.

      • Nash Pasandalan Reply

        Good morning ser, I’m also one facing this kind of problem and I’m still trying to search a good step/strategy for updating my unit graphic driver until I found this website and most of commenter successfully tried your step so that I motivate to try also, but how to say sad that when I try to install it reply “The driver selected for this device does not support this version of windows……I’m curios if why the driver doesn’t support to my unit but actually my graphic diver is Intel(R) HD GRAPHICS 4000 which is covered to the range of supported graphics mentioned above……I’m waiting for your good reply ASAP

  18. tipoo Reply

    I did this but the driver version in the Intel control panel stays the same no matter what. It stays at 10.10.something, the latest version is 15.40.something. I’m on a 15″ MBP with Iris Pro 5200 graphics (no dGPU).

  19. Steven Reply

    Help its doesnt work for me.it says,” The folder you specified doesn’t contain a compatible software driver for your device. If the folder conatins a driver, make sure it is designed to work with windows for 64x based system. I also dont have the intel 4000 HD one. For me when I click display adapter, mine is: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation – WDDM 1.1) please help

    • Gary Zeller Reply

      Hi Steven – the “Mobile Intel 4 Series Express” is an older Intel graphics chipset that is not supported by these drivers. Best to check with your system manufacturer to see if an update is available. Thanks!

  20. anshul Reply

    i have intel hd graphics family version 9.17.10.2963 .can this supports for me?

  21. Flufkyn Reply

    Hi Gary,

    I have before, already found and downloaded the right graphic driver for my laptop (Intel HD Graphics 5500 for 5th Generation) but it tells me I have a customized same version and shows if I download the standard version it could cause problems. Could you explain how I’m able to find and download/update the customized version? Thanks in advance.

    • Gary Zeller Reply

      Hi Flufkyn,

      If it’s a customized Intel driver, the system manufacturer will be the only source able to provide an update. Sometimes you can force a non-customized version to install, though as noted in the warning you mention, this can could cause problems on some systems.

      Thanks!

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