Windows 10 and how it affects users of Plugable Products

UPDATE – The first in our series of Win 10 specific posts in regard to our USB docking stations and USB video adapters is here –> http://plugable.com/2015/07/27/windows-10-and-plugable-docking-stations-usb-graphics-adapters

The latest version of Windows, Windows 10, will be released by Microsoft on July 29th and will be offered as a free upgrade to all current users of Windows 7 and Windows 8: https://www.microsoft.com/en-us/windows/windows-10-faq

Windows 10  Desktop

Windows 10 Desktop

As the upgrade is free, Microsoft is expecting rapid, wide adoption from the public. So what does that mean to both current and future Plugable customers? As with most questions, there is both a short and long answer…

Short Version: Plugable intends to support all of our current products for use with Windows 10, with some caveats.

Long Version: Operating systems like Windows and Mac OS X are huge efforts and represent hundreds of thousands of people-hours of development time. As great as both Microsoft and Apple are at designing software, when such large projects are released there are always teething problems. Some hardware and software may not work as expected, while some hardware and software may not work at all. Regardless of the issues, over time and with help, most of them will be fixed by Microsoft or the other vendors.

What does that mean to users of Plugable products? We have done our best in the run-up to the release of Windows 10 to test extensively and identify issues. The results so far look pretty good, with the exception of some new problems for USB graphics devices which appeared in the very last Windows 10 pre-release build (10240).

The real-world tests will begin after July 29th when hundreds of thousands of users along with their hundreds of thousands of Plugable products put them to use on an almost infinitely diverse array of systems running Windows 10. Nothing humankind has made is perfect and Windows 10 will be no exception, but as always we will be here to help and cement our reputation for not only having great products but also a great support team.

As with an major operating system upgrade, if you depend on your Windows system to ‘just work’, we suggest holding off on upgrading to Windows 10 for now. If you are an early adopter, be prepared for the possibility of teething problems. If you do encounter issues, we’ll do our best to help as we will be experiencing the same pain along with you and we’ll do our best to make it subside.

In the coming days we will be publishing a series of posts detailing some of the specific issues you may encounter with the different categories of our products which will hopefully help users avoid or resolve some of the more common issues. We welcome any general questions you have below. If you have a specific issue you would like assistance with, please send us an email at support@plugable.com Thanks for going out of your way for Plugable products!

19 comments on “Windows 10 and how it affects users of Plugable Products”

  1. Scott Barker Reply

    Please post details ASAP. We are purchasing a number of new laptops this week and intend to move to Windows 10 immediately. I was looking at your products for these new ultrabooks, but this post gives me pause. Without more details I am going to have to look at other vendors.

  2. Bob Boerner Bob Boerner Reply

    Hi Scott,

    Thanks for posting! As I mentioned in the post, with the almost infinite number of different types of systems available there is always the possibility for issues when a new operating system is released. We will have another post up in a few days that details some of the potential issues and workarounds, but they may not be applicable to whatever hardware you purchase. My recommendation would be to purchase one of any of the devices you are considering (ours and our competitors) and evaluate each in a test environment. This will allow you to verify the performance in a real world setting. As we offer a 30-day no-hassle return policy should the product not meet your needs you would be able to return the unit for a full refund.

    Please keep in mind that the potential issues we will be discussing could affect all products based on DisplayLink technology, not just our products. Hopefully I don’t sound too pessimistic, but we want to set realistic expectations to ensure you have the best experience possible. As you are moving to a new hardware platform, new operating system and potentially a new docking station a cautious and pragmatic approach should be the best way forward.

    Thanks,

    Bob

  3. Scott Barker Reply

    Yes good idea! I ordered one of your UD-3900’s a little earlier today for that exact purpose. We’ll be testing it with the Lenovo X1 Carbon, Lenovo T450s, and HP Sceptre Pro x360.

  4. Joseph Sabatino Reply

    I got my upgrade from w7 ultimate to w10 last week and play with it for a few days but when I tried to back up the drive to an exterior USB3 (Renesas Electonics) and it worked but it took 3 tries to varify the backup because the program (Acronis True Image 2014) could not fine the file (on the exterior usb3 hdd). Finallyy it did and shut down.
    The next day, the usb3 drive was dead, no power to it, and w10 gave me usb3 will not connect error. I tried to load it manually but no go. Well, I have a back up to w10 but no way to get to it unless I take the drive out of the enclosier and mount it inside the case.

    • Bob Boerner Bob Boerner Reply

      Hi Joseph,

      Thanks for posting. I’m not quite sure which Plugable product you are using, but the best way forward would be to send an email to support@plugable.com with some additional detail about what is happening and please include your Amazon Order ID number for your Plugable purchase. This will let us know which product you are using and allow us to assist you better.

  5. denilsonms Reply

    Hi. I’ve just updated my surface Pro 3 and the display resolution is not ok thru plugable 3900. I cannot find a good display resolution and screen is bigger than monitor edges. any clue how to solve it? I already downloaded software upgrade.

    • Bob Boerner Bob Boerner Reply

      Thanks for posting! On the surface (no pun intended) it sounds like there the system may be scaling the displays improperly. If you right-click on the desktop and select ‘Display Settings’ you should have a slider that says ‘Change the size of text, apps and other items on this display’ If you click on the display in question and then move the slider does that help?

  6. Bob Boerner Bob Boerner Reply

    Hi Peter,

    Thanks for posting! We have put a link to our specific guidelines for using our USB video adapters and USB docking stations with Windows 10 at the top of this post, but here it is for reference –> http://plugable.com/2015/07/27/windows-10-and-plugable-docking-stations-usb-graphics-adapters Based on your description of the symptoms I would recommend you follow the steps outlined in scenario number three from that post to perform a clean install of the DisplayLink driver, and that should get everything working again. If for whatever reason that doesn’t resolve the issue, please reach out to us directly at support@plugable.com and we will be happy to help you directly!

    Thanks,

    Bob

  7. Oliver Reply

    Hi Everyone, i have a Surface 3 Pro Tablet and I upgraded to Win 10 recently. From my experience it seems like the performance of the video output via USB has become a problem. I didn’t notice such an issue with Win 8.1 – at least not as much. Task Manager tells me that it takes up to 20% of CPU Power to manage the output to the screen. Are you aware of this problem and is it possible to have this fixed with a upcoming driver update?
    Thanks,
    Oliver

    • Bob Boerner Bob Boerner Reply

      Hi Oliver,

      Thanks for posting. We have a lot of Surface 3 Pro customers using Windows 10 and haven’t had this specific behavior reported yet. The best way to continue would be to have you send the output of our PlugDebug program –> http://plugable.com/support/plugdebug to support@plugable.com so we can examine some log files to help determine the next steps.

      Thank you,

      Bob

  8. Richard Reply

    I have just received my plugable pro8. However when I connect it to my HP Stream 8 running windows 10. It seems to only charge when the tablet is off.

    • Bob Boerner Bob Boerner Reply

      Hi Richard,

      Thanks for posting! You don’t mention which specific model HP Stream 8 you are using, but our compatibility list (http://plugable.com/products/ud-pro8) shows the 5801 & 5901 are known to work except after a reboot you must disconnect and reconnect the USB cable to have charging work properly. Does disconnecting and reconnecting help? If it does, great! If not please reach out to us directly via support@plugable.com and we’ll be happy to help.

      Thanks,

      Bob

  9. Doug Reply

    Dell laptop with Windows 10. I am not able to get sound from my external speakers when they are plugged into the Plugable 3.0 Docking Station U3900 Earphone. The external speakers work when I plug them directly into the laptop.

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