***All docks ordered after 12/19/2012 already ships with the latest firmware, do not attempt to use the firmware upgrade tool for these units.***
All units of the Plugable UD-3000 USB 3.0 Universal Laptop Docking Station are now shipping with updated firmware to solve a Windows 8 conflict that was keeping the dock from working when attached to USB 3.0 ports on some Windows 8 systems, when running Microsoft’s new USB 3.0 software driver stack. The problem did not affect Windows 7 or earlier.
Units ordered before 12/19/2012 should get a firmware upgrade before upgrading to Windows 8. With a working Windows 7 system with USB 3.0, the UD-3000 firmware upgrade is quick and fully described here. If you’re already on Windows 8, updating can be more difficult – email us at firstname.lastname@example.org and we’ll be happy to help.
Being able to provide this kind of update with the latest features and fixes as USB and operating support evolves — this is why we focus on firmware updatable chips, like the VIA VL811 hub chipset and DisplayLink DL-3700 chipset in the UD-3000.
With this and the upcoming DisplayLink 7.1 M0 driver (releasing this week), the last unsolved Windows 8 specific issue we’re tracking is playback of DRM (Digital Rights Management) controlled video with Metro apps. You must use the non-Metro versions of Netflix, Hulu, etc. Let us know if you have any questions, either here, at support.plugable.com or the email above. Outside of that, things are looking solid and generally up to Windows 7 levels.
Thanks for going out of your way for Plugable products! And thanks for following our posts here about the very latest updates and product advances.