Easy Way to Use Bluetooth to Exchange Files with Your Phone in Windows – Fsquirt Guide

Exchanging files with your phone through Bluetooth in Windows 7 and above is not straightforward, and a number of users have contacted the Plugable support team looking for an easy way to do this. Fortunately, these versions of Windows come preinstalled with a program called “fsquirt” that fulfills this need. Here is how to use it:

In Windows 7, click on the Start button and type fsquirt in the box that says Search programs and files. In Windows 8 and 8.1, open the Start screen and type fsquirt. The Bluetooth File Transfer window will appear. In Windows 10, right-click Start and select Run. Type fsquirt into the box and press Enter.


To send files from the PC, select Send Files. On the next window, a list of connected Bluetoooth devices will appear. Select the device to send files to and click Next. In the next window, click Browse to select the files to send, then click Next. Windows will attempt to send the file to the selected device. A message should appear on the device asking if you wish to accept the transfer. When the transfer is successful, File successfully transferred will be displayed.


To receive files from your Bluetooth device, select Receive files. Waiting for a connection will be displayed. On your device, select the file to be transferred and follow your device’s procedure for sending Bluetooth files. On many devices, you can select multiple files to send together. When the file is received, Windows will ask you where to store the file, and may ask you to accept it. Click OK to receive the file.

Please let us know if you have any questions about this procedure.


176 comments on “Easy Way to Use Bluetooth to Exchange Files with Your Phone in Windows – Fsquirt Guide”

  1. Pingback: Troubleshooting the Plugable USB-BT4LE Bluetooth Adapter in Windows | Plugable

  2. Ganesh Reply

    not working..my laptop says connection could not be established while trying to send files.

    • Bernie Thompson Reply

      Hi Ganesh – If you have a Plugable brand adapter, just email your Amazon order # to support@plugable.com with a little more detail on your setup, and we’d be happy to help. Thanks!

  3. Rizza Reply

    And how to make this option available to the bluetooth device option in the quick bar? I mean just like the good old win 7.

  4. Adriano Marcato Reply

    helped me a lot. kind of dumb that the windows 8 have an automatic bluetooth window, but to use one feature it makes me search on the internet

  5. lalala Reply

    When I clicked “Receive a file” and sent a file from my other device it didn’t respond, but a pop-up saying that a device requested my permission still appeared anyway. But after the transfer was finished the file was nowhere to be found.

    • Bernie Thompson Reply

      Hi Sheilla – It sounds like the transfer succeeded. Where each OS stores the trasmitted files can vary. What OS version is running on the target machine?

  6. dee Reply

    i’ve done that but it says ‘bluetooth file transfer not completed’ while my screen phone says ‘sent’. is it my bluetooth on my phone or on my laptop that doesnt work?

  7. EM Reply

    Silly question , but does this mean every time I want to transfer a file I need to select receive file? That is definitely not how it works in windows 7 and older.

  8. Dennis Reply

    This worked for me using Win 8.1 but I had been trying for ages to transfer files using Bluetooth. Why do they have to make things so awkward. Still I am happy now I can do it so many thanks to the poster of this information.

  9. Karn Reply

    Something so simple…and Windows just makes it so difficult…thanks to people like you..who restore normalcy…

    • David Roberts Reply

      Hi Linda, I don’t think there is any reason this wouldn’t work on a Samsung phone. If you have a Plugable brand adapter, just email your Amazon order # to support@plugable.com with a little more detail on your setup, and we’d be happy to help. Thanks!

      • Shelly Reply

        I have a Samsung 3 and it worked fine for me–I’ve been trying for MONTHS to figure it out. Why do we have to look it up on the internet, then find a program named fsquirt–how would anyone know to do that????

        anyway, make sure your phone has the bluetooth on AND you have enabled “Find nearby devices”–then it should work.

        Thnak you David.!

        • David Roberts Reply

          Hi Shelly,

          Thank you for your useful comment and kind words! I’m glad this was helpful to you!

          David Roberts

  10. Clemu Reply

    omg thanks god…. i’ve been googling the solution to this for a couple of hours… finally!!!!!!!!!!!!!!!!!!

  11. morisha Reply

    i am unable to connect any of my Bluetooth device with my laptop and its not even displaying any of my Bluetooth device

    • David Roberts Reply

      Hi Morisha,

      Thank you for posting here! Is your Bluetooth a Plugable product? If so, please contact us at support@plugable.com with your Amazon order ID number. We would be happy to help!

  12. ehrar muzaffar Reply

    what can i do when i send song from desktop 2 mbl file will recvd by my mbl bt when i snd my file from my mbl to my desktop d file will not be recvd by the desktop i use windws 8 in my pc pls tell me td true guide

    • David Roberts Reply

      Hi Ehrar,

      When you send the file to your desktop, check for a brief message that appears above your system tray on the lower right (where the clock is). It will ask you if you want to accept the file to be transferred to your computer. You can select to reject it, accept it once, or to always accept. You have to be quick though. The message fades away after a few seconds.

  13. Anbu Kani Reply

    My os is 8.1 the problem to me is i can send a file from pc to phone and i can’t tranfer file from phone to pc it throws an error like sending failed. Above solution only works for sending a file not for receiving please help me to solve this problem.

    • David Roberts Reply

      Are you receiving the files without the notification or are you not receiving them because there is no notification?

  14. srinivas Reply

    i am getting message like the file cant be sent because the connection could not be established. check to make connection sure the bluetooth radio is plugged in.

    • David Roberts Reply

      Thanks for posting! It sounds like you are having problems with your Bluetooth device itself or its drivers. If you are using a Plugable Bluetooth adapter, please contact us at support@plugable.com, and we can figure out what is going wrong. Thanks!

    • David Roberts Reply

      Hi, Thank you for posting your question.

      Are you able to connect to your phone at all? If so, which direction are you having troubles? From the phone to the computer or from the computer to the phone?

      If you are using the Plugable adapter, please contact us at support@plugable.com.



  15. Cech Reply

    cant work, my phone keeps on saying tht the connection is unsuccesful

    • David Roberts Reply

      Thank you for posting! This message would typically appear if your phone has not be paired successfully to your computer. If you are using the Plugable Bluetooth adapter, please email us at support@plugable.com and we can help you troubleshoot this.

  16. Rahul Pratap Singh Reply

    I am using windows phone and while i tried to take videos from anroid phone to window phone. I wont be able and transfer via bluetooth. even i uses share it however it does not work. Can you please suggest me if i will use share it then should i need to open bluetooth or wifi both? also please assist me if any new application avail so with the help of such kind of application i can easy transfer mp4 format file from anroid to windows.

    • David Roberts Reply

      Thank you for posting. Unfortunately, the Windows Phone operating system is different from the Windows desktop OS and it doesn’t use our Bluetooth adapter. I have not had the chance to try these instructions with Windows phone, but I suspect the fsquirt application may not be available there. I recommend posting your question in a Windows Phone forum. They may be able to help you. You also might consider using a cloud service such as Dropbox as an intermediary in transferring between the two phones.

  17. dc Reply

    Is there a way to make a “Shortcut” on the task bar?? Thanks for the tip. Needless to say it worked perfect.

    • David Roberts Reply

      Thanks for asking! In Windows 8 or 8.1, click start, and type “fsquirt” in the search field. When the app appears, right click or long press on it, then select “Pin to taskbar.” That will do it.

  18. Ashutosh Reply

    I have been serching for a way to transfer files from my pc to phone for years now! Finally found it. THANKS and regards.

  19. sel villamil Reply

    how about multiple files or pics at one send? how do i do that from laptop to tablet?

  20. sel villamil Reply

    finally found a way to send multiple files or pics. i just went to the folder where my pics were and highlight like 5 or 6 pics then right click then send to via bluetooth and click on my paired device and that”s it, so easy. tppk me three hours on the internet though and i found it by myself.

  21. francesco Reply

    Hi, thank you very much. But is that possibile to do it in automatic? (Without going to receive file)

    • David Roberts Reply

      Thanks for posting your question. From the computer side, you have to start fsquirt and set it for receiving files. There is no automatic way to do this.

  22. W!nxberrY Reply

    pc to phone works fine using fsquirt. but vice versa doesn’t.
    when i select receive files, it doesn’t detect any device, even though bluetooth connection status shows connected.
    Phn – Lumia 730
    PC – Lenovo U41-70 / OS-Win8.1

    • David Roberts Reply

      Thanks for posting. After you have connected the phone and computer and started fsquirt, select Receive files in the initial window. It will say “Waiting for a connection.” Then you have to go to your phone and initiate the transfer from there. How to do that depends on your phone, but usually you can select or open the file, then select to share through Bluetooth. The phone should then show you a list of connected devices, including your computer. Select your computer and initiate the transfer. Then your should see a pop-up on your computer asking if it should accept the file and where to store it. I hope this helps!

      • María Reply

        Hello David,

        I have a very similar problem, PC to phone works quite well (with fsquirt), but vice versa doesn’t.
        In my case, both devices see each other (connected and paired) and, actually, the transfer begin but suddenly stops and says ‘ the device you’re trying to send to doesn’t support sharing over Bluetooth’… same problem that I had, in both directions, before I read this post and start using fsquirt. Any suggestions?

        Phone –> Lumia 535
        PC –> Sony vaio win7

        • David Roberts Reply

          Hi Maria,

          It is interesting that both you and the previous poster on this topic both have Lumia phones. I wonder if it is something in the software there. We know that Desktop WIndows supports sharing, so i think this is a peculiarity of the Windows phone software. Unfortunately, we don’t have any of these phones to test with.

  23. W!nxberrY Reply

    Thanx David….its working for me as well. But i didnt understand why it doesn’t work without fsquirt, as it used to in lower windows versions before 8.1

    • David Roberts Reply

      Unfortunately, I can’t answer that. For some reason, it seems Microsoft removed that functionality. But at least they did leave fsquirt.

  24. Ishwar Reply

    Thanks a lot 🙂 fsquirt command helped me to transfer the files from Phone to PC

    • apascs Reply

      used fsquirt. Pc says sending file and connecting. The pc and phone are paired. Don’t see any message ” accept” on my phone.. I am able to make my mobile discoverable only for 120 seconds. The android version is 2.3.6, In th elaptop I get a message the connected party failed to respond after a stipulated period of time.

  25. Manjunath Reply

    this helped me a lot after a long trails and about to end up in frustration.

  26. Aleksandra Reply

    Didn’t work 🙁 I’m trying to send files from Windows 7 to Samsung, they’re paired, it did work before but now it stopped, I thought this fsquirt thing will help, but it says “Windows was unable to transfer some files. An invalid argument was supplied”. What does that suppose to mean? 🙁

    • David Roberts Reply

      Thanks for posting! Unfortunately, I haven’t seen that particular error. I would recommend restarting Windows and trying it again and see what happens. If you are using a Plugable adapter, please contact us at support@plugable.com, and we can take a deeper look at what is going on.

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  28. Wendy Reply

    Hi before I upgraded to windows 10 I didn’t have to open receive a file I just sent it from my phone and I got a pop up to say I had an incoming file and then I clicked on that to open the bluetooth file or but since upgrading this doesn’t happen is there anyway I can set it work like this again?

    • David Roberts Reply

      Hi Wendy, Thanks for asking. Unfortunately, there is no way we have found in Windows 10 to do this automatically. However, you if you open fsquirt first it will receive the file.

  29. Wendy Reply

    That’s a shame it made life a lot easier if your sending a lot of photo’s to the laptop, not having to keep opening receive a file first. Anyway thank you for your reply. Do you know how I can get the share tab in the Bluetooth settings window, as I don’t have that either.

    • David Roberts Reply

      Bluetooth sharing features are dependent on the software of the device that is doing the sharing. Some devices allow you to select and send multiple files at once to another Bluetooth device, for example my phone and tablet, which both have Android 5.1 Lollipop.

    • David Roberts Reply

      Hi Andrew. In Windows 7, just click Start, select Run, enter ‘fsquirt’ and click OK. In Windows 8 and higher, right-click Start, select Run, enter ‘fsquirt’ and click OK. This should open fsquirt.

  30. Jacob Reply

    Typically I just use the fix and go on, but this is real nice. There was never anything useful that i could’ve found on any MS site or from their support. Wanted to give up on this until i bumped upon this solution. Just from lurking, MS techs are borderline useless.fsquirt is totally hidden from user, at least on my win8.1, which seems really obnoxious. Anyways, I got it working and now am just wondering on any option to automate this ?

    • David Roberts Reply

      Hi Jacob,

      Unfortunately, I don’t know of any way to automate this because of the back and forth between the two devices. However, on many Android devices (I haven’t tested on iPhone), you can select multiple photos, etc. to send in one go.



  31. sumithra Reply

    im using windows 8 laptop im able to receive image from my phone but im not able to send image to my phone how can i overcom from ths problem.its showing me windows was unable to transfer some file.but im not gotthis problem befor a week.please help me

    • David Roberts Reply

      Thank you for posting. Are you using fsquirt in Windows to send the image? You probably will have a notification on the phone asking you to accept the message. It could be that you aren’t seeing that message. If you are using a Plugable adapter, please contact us at support@plugable.com. Thanks!

  32. Yashovardan K Reply

    Hi David Sir,

    I had run the program “fsquirt” in my Windows 7 PC. It’s saying that windows cannot find “fsquirt”. Pls solve me in regard to this..

    Yash K

    • David Roberts Reply

      Hi Yash,

      Thank you for contacting us. In Windows 7 the program should run if you type fsquirt in the run box. Unless it has been removed, it should appear. I initially tested this procedure on a Windows 7 computer.

  33. Larry Hoefling Reply

    Mr. Roberts:
    I was able to find fsquirt on Windows 10 and it immediately allowed to send a file to my paired Samsung. When I try to send a picture from the phone to the computer, the phone performs a ‘search’ for a bluetooth device and fails to find one (even though it is paired with the computer). The phone shows the computer on paired devices, but doesn’t seem to find the plugable bluetooth to transfer even using fsquirt. It worked perfectly on my Dell with Vista. Same phone. New computer. (The new HP did not come with bluetooth, thus my purchase of the plugable.) Any ideas?

  34. David Roberts Reply

    Hi Larry,

    Thank you for posting here. I would suggest removing the pairing from both the computer and the phone, then going through the pairing process again. You should see your computer listed in your phone after that. If this doesn’t work, please fill free to contact us at support@plugable.


  35. Nehal Sharma Reply

    hi, I am using Windows 10. I wanted to transfer files from my mobile o my laptop using bluetooth.
    i Followed the procedure stated above. When I click on the send files option it is displaying a list of devices connected and i can select one n transfer. but wen i click on the recieve files. No such dialog box appears. Instead Unable to transfer.
    I tried re-pairing my phone and laptop again n again but it doesnt work.

    • David Roberts Reply

      Hi Nehal,

      Thank you for posting your question. When you select to receive files, the Windows goes into a waiting state, and the actual transfer is initiated from the other device. For example if I want to send files from my Nexus 7 to my Windows 10 computer, I would start fsquirt, select Receive Files, then go to my Nexus which has already been paired and connected, and in the Gallery App, I would select the photos I wanted, then select Share. I would select Bluetooth, then select my Windows 10 computer, and Select OK.

      When the Nexus tries to send the files, a notification comes up in the Windows 10 computer asking me if I want to accept the files, and where I want to store them. I select the location, then OK, and Windows receives the files and stores them.

      The process will differ according to the phone and app you use, but basically, you chose to share the file you want to send with Bluetooth.

      I hope this helps.

      David Roberts

  36. Name Reply

    I know how to automate starting of “fsquirt”
    Do the following:
    1. click the start menu
    2. click “All Programs”
    3. right-click “startup”
    4. click “Open”
    5. click “File”
    6. highlight ‘New”
    7. click “Shortcut”
    8. type “fsquirt”
    9. press “Enter” [on your keyboard] 2 times
    10. You can close the window.
    11. When Windows starts, you are automatically presented the option of making your computer available for either of 2 bluetooth options.

    What I don’t know is how to do the phone end of the bluetooth. I have an android phone and I don’t know how you use bluetooth (fsquirt being on the other end) from the phone end. Please tell me what procedure and method or whatever that I do on my phone.

  37. David Roberts Reply


    Thank you for your comment!

    With Android, the way to send a file is as follows:

    1. Select the file either in Gallery if it is a photo file, or using a file manager app for other file types.

    2. After selecting the photo or file, select to “Share” the file.

    3. If you have paired with Bluetooth on your computer, one of the share options should be Bluetooth.

    4.Press Bluetooth. You should see your computer on the list of connected Bluetooth devices.

    5. Select your computer, then OK. Your Android device will attempt to send the file.

    6. On your computer, a notification should come up saying that the Android device is trying to send a file and asking to if it should be accepted and where to store it. Select a storage location, and accept the file.

    7. When the transfer is complete, you should get a notification on both the computer and the Android device.

    I hope this helps!

    • Riana Zaayman Reply

      Hi David

      I’ve followed the fsquirt process you posted. The phone and the laptop see each other, they are paired and connected. I do not use a plugable. I have Windows 7 Enterprise, 64-bit and using a Samsung S7 Edge phone as well as a Huawei P9 Lite mobile phone. I used to have the Samsung S5 before the S7. The fsquirt page shows “Waiting for a connection”.

      I can transfer photos from the laptop (Dell Latitude E6540) to the mobiles, but none of the mobiles are able to send photos to the laptop. I get different error messages (Failed to share file; Connection unsuccessful). I do not get any pop-up notifications from the laptop when trying to send photos (with the fsquirt page open and waiting). When I troubleshoot, all devices are declared in working order and all show connected. I tried updating the drivers, but it says it is the most up to date drivers and on another page it says it does not need any drivers (Bluetooth peripheral device). When I click on the Bluetooth icon in the task bar, the “Allow a Device to Connect” is grayed out, but the phones are showing on the Bluetooth Devices page and as being connected with no yellow exclamation marks or red crosses (still looking for a solution to the grayed out option, but no luck so far). Pop-ups are allowed in the Control Panel.

      I’ve been trying for more than 2 years to get it to work (not continuously though :-)). I use Dropbox, but it eats data and in South Africa we pay an arm and a leg for data, so I really would like to send the photos via Bluetooth so as not to incur the extravagant costs they charge (and Wi-Fi is very unreliable and weak, if you are able to find a place that offers it, at a price though, as well. Even when an establishment offers free Wi-Fi, it hardly ever works).

      Bluetooth always had its nigglys and pairing issues, but with a bit of perseverance it could most often be solved, but lately it feels like a battle that has to be fought and one that is not always winnable… Maybe they are trying to move away from the “free (but slow) transfer” model? I am ready to give up. Any last suggestions at all? Anything at all would really be appreciated! Thank you for still posting on this forum even after all these years! Awesomeness ;-).

      Kind regards

      • David Roberts Reply

        Hi Riana,

        Thank you for posting. It is difficult to do much troubleshooting without access to the phone and computer, but I have a few suggestions.

        The first is actually not Bluetooth-related. Have you tried connecting your phone through a USB cable? Most phones, if plugged into a computer through a USB cable will all file transfer similar to a USB flash drive if the right settings are made on the phone and software for this is installed on your computer. USB is so much faster and better than Bluetooth for transferring files. This post shows it is possible and gives some ideas for getting it working: http://www.thecellguide.com/samsungs7usbissue.php. It should be similar on the Huawei phone.

        However, if this is not possible, I would recommend looking very carefully at the lower right corner of the screen. Windows displays a confirmation message for the transfer, but it flashes by very quickly and it’s very easy to miss. Don’t worry that “Allow a Device to Connect” is grayed out. This is the normal situation for recent Windows versions. You allow a device to connect in recent versions simply by opening the Bluetooth settings Window. In any case, it looks like your phone has successfully connected.

        It is also possible that since you are on an Enterprise computer, that your company’s IT staff has blocked incoming files through Bluetooth. You should ask them about this.

        I hope this helps.
        David Roberts
        Plugable Tecnologies

  38. Atanu Biswas Reply

    thanks a lot….. after a long day i’m able to receive file via bluetooth…………..

  39. shine Reply

    I just can not send any video files to my desktop bt adaptor…
    it says faild connection and never show any message to me!!
    can u help me please?

    • David Roberts Reply

      Unfortunately, it is difficult to troubleshoot a Bluetooth issue without a lot more information about what is going on with the Bluetooth software and drivers in the computer. If you have a Plugable Bluetooth adapter, please contact us at support@plugable.com. We have a diagnostic program that will gather the necessary information.

      However, I should mention that Bluetooth is not a good way to transfer video files because it is very slow. It can take 15-30 seconds to transfer just one 5MB photo. Since videos are often much, much bigger than a photo file, transferring just one video file can take a very long time. A much better choice for transferring video between a cellphone or tablet and computer is through a wire between the computer’s USB port and the microUSB port on your portable device. Most portable devices allow this, although you may have to install software on your computer to make it happen. I hope this helps.

  40. US Reply

    Hi I used the fsquirt to transfer the files from my Sony Z3 to my Sony Laptop which is using windows 8.1. Now the problem is I cant find the files, they are like 400 odd pictures and videos that were transferred successfully. Have search for them everywhere. Need help please.

    • Bernie Thompson Reply

      No problem. The default location is under your Documents folder at
      C:/Users/[Username]/Documents/Bluetooth Exchange Folder

  41. Pierre de Grenoble Reply

    Unless Windows 7+ is broken, anyone should have access to the Bluetooth icon in the tray. There by right-clicking the icon, you can send or receive files the same way as invoking the fsquirt.exe utility directly. Just because the Bluetooth icon will invoke this utility for you 🙂 And it’s just a little bit simpler this way. Hope this helps!
    Cheers from France

    • shine Reply

      thank you but unfortunately when i use fsquirt just show a message to wait for mobile accept message!
      I can not transfer any file

      • David Roberts Reply

        When you initiate the transfer, please check your mobile device for a message asking you to accept the transfer. If you don’t see it on the screen, it may be in your notifications.

  42. paul Reply

    I can send and receive small files from phone to computer and vice versa. pdf document of 586KB from phone to PC. and a smaller sized txt file from computer to phone. however, when I try sending a zipped file of 4.25MB, on the phone’s Outbound Transfers I get the message, “Transfer cancelled by user”. on the PC, “Bluetooth file transfer not completed. Windows was unable to transfer some files. The transfer was cancelled by the Bluetooth device or Bluetooth enabled computer. To try again, click the Back arrow”.

    • David Roberts Reply

      It’s hard to say why this is happening. It could be due to a bad Bluetooth connection. If you have a Plugable Bluetooth adapter, please contact us at support@plugable.com. Thanks!

  43. Paul Reply

    I moved the file from the external to the internal memory. sending the file from external memory fails each time, (many several attempts) with the error messages I mentioned. however, sending the zipped file from the internal memory works. either this is a limitation of the File Manager or the OS. on the other hand, sending a .pdf, .html, .txt, .docx files from the same external folder containing a .png file fails, while the image is sent. this occurs if I sent a .pdf and .png files together or a dozen files at once or any other file types together with the .png. each time, the image would be received successfully but the other file(s) would not and the error message shows each time. even sending several files of 3GB from the internal storage the transfer started. something needs to be fixed. it is 2016 after all.

    thanks for replying.

  44. John Kay Reply

    Thanks a lot. I was able to move files to and fro the device. However, how can I ensure a permanent functionality of my Bluetooth wizard so that I don’t always have to use the fsquirt. There must be some kind of breech in communication btw my pc and android device…how do I solve this?

    • David Roberts Reply

      Hi John,

      Thank you for asking. It’s a hard question to answer, because it depends on which Windows version you have, and why the Bluetooth file transfer function isn’t showing up in the first place. If you have a Plugable adapter, please contact us at support@plugbale.com, and we will be happy to help with this. Thanks!

  45. Icewraith Reply

    I encountered a similiar problem with my LG G4 sending photos to my Asus… computer. It probably has a name or numbers or something, but whatever. It is using Windows 10 as an OS.

    Anyway, I was able to send files via Bluetooth one day and then couldn’t the next. Frustrating. The issue was that despite being paired, I had foolishly unchecked “Allow Bluetooth devices to find this PC” after pairing because I didn’t want my computer visible to every bluetooth device around me.

    I gather this actually makes the computer unconnectable, despite being visible and despite being paired.

    If you want to check if this is your problem, here is what I would try from the start:
    1. Open “Settings” (using the toolbar option, or the action center option)
    2. Select “Devices” in the Settings window.
    3. Select “Bluetooth” in the list to the left of the Devices window.
    4. Turn Bluetooth “On”. (I suggest romantic poetry and taking an interest in its needs.)
    5. Find your device (if it isn’t listed, you may have a larger problem as mine appeared after I made sure to turn on Bluetooth in my android device, the sought the Laptop out through Settings->Bluetooth on my android.
    6. Click “Pair” when you have identified your device.
    7. A screen should come up on both devices with a number, probably six digits long. Verify they match.
    8. Select “Pair” on the computer
    9. Select “Pair” on the phone. A progress bar should appear on the computer momentarily indicating… progress.
    10. Scroll down in the “Devices” menu that should still be up. Under the Related settings header should be a link for “More Bluetooth Options” . Click this.
    11. In the dialog box, make sure that “Allow Bluetooth devices to find this PC” is checked.
    12. Click “Okay” to close the dialog box.
    13. Beneath Related settings is a link for “Send or receive files via Bluetooth.” Click this.
    14a. Scream in aggrevation at the senselessness of having a 90’s style confirmation that you want to receive files ESPECIALLY WHEN THERE IS A CHECKBOX THAT CAN STOP OTHER DEVICES FROM FINDING YOUR COMPUTER, BUT ACTUALLY STOPS ANY TRANSFER FROM OCCURRING WITHOUT DISABLING PAIRING.
    14b. Select whether you wish to send or receive a file.
    15. If receiving a file, click this option, THEN, initiate begin to initiate the transfer from your device. If clicked after the transfer has begun, the transfer may fail.

    I’m only about as good at computers as I need to be, so if your issue falls outside this narrow scope, this probably won’t help you. However, it may allow a few novice users like myself to continue on, rather than returning every piece of technology they own and writing inaccurate reviews on Amazon.

    • David Roberts Reply

      Thanks for your useful and interesting comment. Don’t be too hard on the Bluetooth interface! Plugable’s founder Bernie Thompson led the team that wrote it back in the 90s. Unfortunately, since then Microsoft has continued to use many elements from that original software while tacking on others, and as you mention, they work but it’s pretty clumsy. But that tends to characterize Windows as a whole. It works, but it isn’t always pretty.

    • David Roberts Reply

      Thank you for commenting. If no device it appears, it probably means you need to reestablish the Bluetooth connection between the computer and your phone or tablet. Try that and see if it works. If this doesn’t work, and you have a Plugable Bluetooth adapter, please contact us at support@plugable.com and we can help with this.

  46. Raheem Babajide Reply

    Have been having this Bluetooth issue for the past two months, today I say let me go online. Within a few seconds, I got a solution to it. Am very excited. Thanks for being there for us.

  47. Allen Lally Reply

    Does this work for connecting a bluetooth speaker? That’s all I want to do! But I can’t find Bluetooth in my network props or anywhere else; but I did find fsquirt.

    • David Roberts Reply

      The save location depends on your Windows version, but generally the default is a Bluetooth folder in your Documents folder.

  48. Ayla Reply

    Have been having this Bluetooth issue for the past two months, today I say let me go online. Within a few seconds, I got a solution to it. Am very excited. Thanks for being there for us.

  49. agatha dizon Reply

    What do you do if it fails after doing all of that? it loads for a while and then stops.. it says that the bluetooth device is cancelled…

    • David Roberts Reply

      If you are sending a file from another device to your computer, make sure that you accept the transfer in the little window that pops up in the lower right corner of your computer near the clock. That window just stays for a moment, then fades, so it is a good idea to be ready to click it when you initiate the transfer from your mobile device. If this doesn’t work, and you have a Plugable adapter, please let us know at support@plugable.com. We can do some troubleshooting to find out what the problem is.

  50. Jasica Reply

    Hi, my windows 7 suddenly stop being able to receive files/photos from my galaxy s6 through bluetooth.
    it was working fine few days until i decided to change my laptop name. then it just wont work anymore.
    it can send files from my laptop to my phone and my phone received but i couldnt send things from my phone to laptop.
    i tried deleting the device and installing again through bluetooth device on laptop. couldnt work. troubleshoot. it says couldnt find peripheral device. i install manually a new driver for bluetooth but it still doesnt work.
    how else can i solve this problem and why suddenly it doesnt work? and why can received but couldnt send from my phone.
    Thank u

    • David Roberts Reply

      Hi Jasica,

      Thank you for posting. I think what has happened is that your phone is still looking for the computer under its old name. Make sure the pairing for the computer is deleted from the phone and from the computer, then pair the phone again with the computer.

      I hope this helps.

  51. Karen Reply


    Frankly, I am trying to send several files at the same time, from my cell phone (BlackBerry DTEK 50) to my PC (laptop), but only one file is transferring. Could you please tell me, what is the problem?
    Thank you in advance.


    • David Roberts Reply

      Hi Karen,

      Thank you for posting your question. I haven’t had any experience at all with Blackberry phones, so I’m not able to say why it isn’t able to transfer more than one file at a time. My guess is that Windows isn’t getting the message about how many files are being sent from the Blackberry. I’m sorry I can’t give a better answer.

  52. Fathima Ilma Reply

    i have a windows 8.1 PC tablet. i wanted to transfer files from my laptop to the tab. but i couldn’t. As u have instructed i tried but i failed. until that waiting for connection art i came and then i transferred from my laptop to tab and in laptop it shows as if the files moving but it tab nothing happens. it doesn’t even ask for permission for file transfer. but i can send from my pc tab tolap

    • David Roberts Reply

      Hi Fathima, Thank you for posting! Since you can send from the tablet to the laptop, we know the Bluetooth adapter and software are good, so the problem is to understand why they aren’t going the other way. It seems like the tablet is rejecting the files, which usually means the permission notification was missed. Please try again, and be sure to watch the lower right corner of the tablet near the clock. The notification should appear there, but it will be very tiny. If you still don’t see it, then there may be another issue, such as antivirus or security software on the tablet blocking the transfer. I hope this helps.

  53. anon Reply

    You would think microsoft would put this fsquirt in the bluetooth context menu when you select “receive a file”. But they didnt! It just opens up a text window to say, “you should see a transfer when it starts”. I’ve been hours going through firewall, antivirus everything! Thank you for this information.

  54. Anthony Reply

    What absolute rubbish!

    This article says nothing about the telephone end. My Samsung S5 keeps whinging about an invalid passkey.

    Why would anyone even post such an incomplete article, and believe it has any merit?

    • David Roberts Reply

      Thanks for your comment. Phones vary so much depending on OS version and interface that’s it’s not possible to cover that end of the problem. However, if you are getting a message about an invalid passkey, it usually means that something went wrong in the pairing process. Typically, when you connect the phone to the computer, a notification will appear on the computer with a passkey and another will appear in the phone’s notifications with the same passkey. I recommend watching the notification area of your computer (lower-right corner of the desktop) and clicking Confirm or OK as soon as it appears. Windows only shows the notification for a few seconds. Next swipe into the notification area on your phone. You should see a notification there. Tap it and accept it. You should be connected and able to continue with the instructions here. I hope this helps. If you have questions, let me know.

  55. Sri Reply

    Hi I am using a Windows 7 I tried using “fsquirt” the window opens to send and receive files but no devices is showing up
    can you help me

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