Potential Windows 10 Wake-from-Sleep Issue with USB 3.0 Hubs

Testing here at Plugable on the final release version of Windows 10 has identified some situations where a USB device, such as a keyboard or mouse, attached through a USB 3.0 hub does not wake the host computer from sleep mode. The bug seems somewhat random, with not all systems affected. In some cases, two systems with similar USB 3.0 controller chipsets have behaved differently.

Minor issues with drivers are not unusual with major updates, and are usually soon rectified by Microsoft. As with all significant operating system updates, we recommend delaying the upgrade if possible to allow for bug-fixes to be developed and applied, but for many computers, Microsoft has already scheduled an automatic upgrade through Windows Update, and users may find Windows 10 installed on their computer unexpectedly.

If you have upgraded to Windows 10 and your computer is experiencing this problem, we recommend connecting the device used to wake the computer from sleep (typically a keyboard or mouse) directly to a USB port on the computer, bypassing any hubs.

Also, as with Windows 8/8.1, we recommend using the Microsoft-provided xHCI (USB 3.0 host controller) drivers, not those provided by the third-party manufacturer of the controller such as ASMedia, Intel, Renesas, Fresco Logic, etc. If you are upgrading from Windows 8/8.1 and already have 3rd-party drivers installed, we recommend uninstalling them and reverting back to the Microsoft-provided drivers before upgrading to Windows 10.

This post is the third in a series about possible ways the Windows 10 update may affect Plugable users. Overall, Windows 10 seems well-behaved except for this issue and some potential DisplayLink graphics adapter issues described in this post. An overview of the update is available in this post.

If you need help reverting to the Microsoft drivers, or experience any issues with Plugable hubs that are not mentioned here, please contact our support. We are happy to help!

7 comments on “Potential Windows 10 Wake-from-Sleep Issue with USB 3.0 Hubs”

  1. D Reply

    Hi, I am having issues with the mouse and keyboard fixed to the USB port as this does not work. I am using Surface Pro 2 and upgraded to Windows 10 in early august. Everything was working perfectly, however by end of August it stopped working. The Software is all up to date. I noticed you have recommended that we connect the Keyboard and mouse directly to the computer however with surface pro 2 there are only one port hence use of plugable. Is there a fix for this bug.

  2. Mohammed Helu Reply

    I have a problem as well. I have Surface Pro-3 with Windows 8.1. I connected my Transcend 25H3 Hard Drive, after 45 Sec it stopped blinking (the hard stopped blinking). I thought in the beginning from the Hard then when I connected the Hard to another normal laptop, it didn’t stop and it kept blinking.

  3. Gman Reply

    This is still a problem — keyboard/mouse wake Windows 10 computer when connected through a USB 2.0 Hub but do not with a USB 3.0 hib 🙁

  4. David MacLurg Reply

    I have this problem. I have the latest Windows 10 and plugable USB 3.0. Is the solution to come from Microsoft or plugable? I it a harward solution or a software one? If it is plugable software will I be able to easily update my device

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