Microscope, Camera, or Microphone not working after Windows 10 April 2018 Update? We can help!

Microsoft recently released their Windows 10 April 2018 Update (Version 1803) and with this update came a number of changes to the Windows 10 Settings application which can disable some input devices like microscopes/webcams and microphones. This issue and solution can affect any camera or audio input device, and is not specific to Plugable products. Continue reading below for step-by-step instructions on how to fix your microscope, webcam device, or microphone issues caused by the Windows 1803 Update.

For users of Plugable products, our Microscopes, USB Audio Adapter, USB-VOX microphone, or a microphone connected to one of our USB docking stations are the devices most likely to be affected by this issue. The most common error encountered with our microscopes is message in the Digital Viewer program stating “The camera is in use by another application.”

Thanks to the diligent work of one of our customers working through a support case with one of our Technical Support Engineers, the problem was found to be caused by the Privacy settings for Cameras and Microphones within the Windows 10 Settings interface. This has resulted in some systems completely disabling any access to Cameras (our microscopes use a webcam sensor) and Microphones, or simply restricting access to specific applications.

To check and fix your Camera and Microphone Privacy settings in Windows 10:

1) Open Windows Settings by clicking on Start -> Settings (cog-wheel icon) or by using the shortcut Windows key + I.

2) Click on the Privacy option

3) In the Privacy section, you will find a menu bar on the left with many options.

4) Under App permissions, you will see the options for Camera and Microphone.

5) Please visit either of these sections to check if your Camera(s) or Microphone(s) have been disabled from access by Windows. If they are set to “Off” like in the images below, please set them to “On” to enable applications to access any video or microphone devices.

If you’re having trouble finding or changing these settings and are using a Plugable product, please send a message to support@plugable.com along with a description of your problem and which device you are using and we would be happy to help!

19 comments on “Microscope, Camera, or Microphone not working after Windows 10 April 2018 Update? We can help!”

  1. J Reply

    I tried this. My settings were not off. When I plug in my 2.0, I can see it in (settings) Bluetooth/devices. I can see it in (control panel) printers and devices. Clicking on them does nothing. Right click allows uninstall/remove device. Camera does not appear on start menu or in program files. There is no desktop icon or any way to install that I have found. I tried downloading your driver and it utilizes my onboard camera. Not helpful when I need to take photos of 35 pieces of jewelry. Help?

    • Derek Nuzum Reply

      Hello,

      Thanks for your post! I’m sorry you are having problems using our microscope. It sounds like you’ve downloaded and installed the Digital Viewer program from our site. You can change the device in use by clicking on the grey cog wheel in the top left of the program and then clicking on the Device drop-down box and selecting the Microscope. We have a video of the entire setup process that may help here: https://www.youtube.com/watch?v=0ddc8hwYL-I

      I hope this helps! If you have further questions, please send a message to support@plugable.com and we’d be happy to help!

  2. Karen Reply

    This does not help me either. Both the camera and microphone permissions were already on. I have updated all drivers and even tried uninstalling my antivirus software in case it was causing problems.

    • Derek Nuzum Reply

      Hi Karen,

      Thanks for your post. We’re sorry to hear that you are still having problems. If you are using a Plugable product, could you please send a message to support@plugable.com with Ticket #238160 in the subject line along with your Amazon order number and we’d be happy to help!

      Thanks,
      Derek

  3. Andrew Kiss Reply

    Glad I found this, stumbled around downloading various viewing apps, only to find it was the privacy settings. Cheers.

  4. pascal Reply

    hello
    I tried downloading your driver, but impossible !
    i cannot use my wiki usb digital microscope
    can you help me ?
    thanks

    • Derek Nuzum Reply

      Hi Pascal!

      Thanks for your post. Unfortunately, as we are not familiar with this device, we will be unable to diagnose any problems. Our Digital Viewer software is designed for use with any UVC (Universal Video Class) device like webcams or other cameras like our microscopes and is not guaranteed to work with other 3rd party devices. We would recommend reaching out to the manufacturer to find what software programs they support.

      Thank you,
      Derek

  5. mariya Reply

    hi how come when i download plug-gable onto my windows 10 i run the app and then it tells me that my pc is not supported?

    • Kevin Lamb Reply

      Hello Mariya,

      Thanks for reaching out to us! We are really sorry to see you’ve had this trouble, and would be glad to help. Is this the entire message you receive? We’ve also written to you directly by email. We hope to hear back from you soon with further detail so we can provide you with the best support.

      Thank you,

      Kevin
      Plugable Support

  6. Peter Meyer Reply

    Installed drivers but the software extracted and didn’t install

    • Kevin Lamb Reply

      Hello Peter,

      Thanks for reaching out to us! Sorry for the trouble here, and we’d be glad to help. We’ve also received a direct email from you as well. Let’s continue to discuss this via the direct email thread. We’d like to know specifically what happens when you try to install the software. Do you get any error messages or error codes? If you would, please make sure to include that information in your email

      Thank you,

      Kevin
      Plugable Support

  7. Bill Sutton Reply

    I have checked my privacy settings as described above yet when I select the USB Microscope from the list of available camera’s, I still get the Hint of Camera is in use. I can use the software to open up my webcam, but can’t with the plugable.

    • Kevin Lamb Reply

      Hello Bill,

      Thanks for reaching out to us. I’m sorry for the trouble here, and I’d be glad to help. With respect, this is something that would likely be best handled directly after getting a diagnostic of your computer with the microscope plugged in.

      If you’d like to do this, please get the microscope set up, and download and run our diagnostic from this link: https://plugable.com/support/plugdebug/. A folder with the results will be placed on your desktop after running the tool. Please email the results directly to us at: support@plugable.com. You can put ATTN: Kevin in the subject line so it goes directly to me.

      In the meantime, I would suggest to try running the microscope with the default Windows Camera app if you’re using Windows, or, Photobooth if you’re on macOS. We’ve seen good success with these apps in situations where the Digital Viewer app won’t work.

      Thank you,

      Kevin
      Product Owner
      Plugable Support

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