Thunderbolt 3 Error Message: How to Fix This

Ever come across either of these Thunderbolt error messages when connecting a Thunderbolt 3 device (such as our TBT3-UDV docking station) to your Mac or Windows laptop and can’t figure out why?

“Cannot use the Thunderbolt 3 accessory please connect the accessory to a thunderbolt port on this Mac.”

“Thunderbolt device functionality might be limited make sure the Thunderbolt device you’re connecting to is supported by your PC.”

These messages can pop up because the cable being used to connect the dock to your system is not a Thunderbolt 3 cable, but rather a USB-C charging only cable.

To expand further, USB-C and Thunderbolt 3 are great but they can be really confusing and one of the things that we’ve gotten consistent feedback from customers about is the confusion over cables and unfortunately, USB-C cables and Thunderbolt 3 cables actually look identical.

Although the USB-C and Thunderbolt 3 connectors looks the same, they are actually not. Inside the cables are manufactured and tested to a different spec and there’s actually identifiers within the cable that let computers and peripherals know whether it’s a Thunderbolt 3 cable or just a regular USB-C cable.

There are also visual indicators that can give you clues to whether your cable is a Thunderbolt 3 Cable or USB-C cable. Thunderbolt cables all have this Thunderbolt logo (you will not see any USB-C only cables that have these markings):

Thunderbolt 3 Cable Marking Requirements

So you can look for that labeling on the edge of the cable to help you, but it’s still very confusing and really the best thing to do in the end is to make sure that the cable that you bought with your dock or your accessory is the one that you use with it.

However, if you have a pile of USB-C cables and you just pull a random one out this is what can happen. The cable fits in, but it does nothing at all because this cable is only able to charge and it’s is not capable of carrying any data signal and certainly not Thunderbolt 3. Fortunately, because there are identifiers in the cables that computers can actually tell that this is what happened, but the messages haven’t always been clear. In this case the message you’ll see on an Apple system running macOS is:

“Cannot use the Thunderbolt 3 accessory please connect the accessory to a thunderbolt port on this Mac.”

This error message is triggered because the cable is not a Thunderbolt 3 cable, but it’s plugged into a Thunderbolt 3 port. It’s able to see the cable is plugged in, but it’s not quite sure what’s going wrong. Equivalently if I did the same thing on a Windows laptop the message is even a little bit more confusing. The error message on current versions of Windows 10 is this:

“Thunderbolt device functionality might be limited make sure the Thunderbolt device you’re connecting to is supported by your PC.”

So if you ever get either of these messages on a Mac system or on a Windows system what you want to do is make sure that the cable that you’ve bought with your product is the same cable that came with your dock or peripheral you’re trying to connect. Plugable cables have a label on them that let you know which product the cable goes with. So in this case with the Plugable TBT3-UDV make sure it’s a cable that’s labeled for that.

If you have any questions or concerns please reach out to us at, or comment below and we would be more than happy to help!

We also demonstrate this behavior in action in our video on the topic below:

8 comments on “Thunderbolt 3 Error Message: How to Fix This”

  1. wwjoshdew Reply

    I thought this post would be by Bob or Josh. They got you putting out the blog post?! Let me at ’em… haha

    • Bernie Thompson Reply

      Sometimes the pointy hair boss has to contribute a little. Hope you’re doing well Josh!

  2. melissa Reply

    hi there, the cable is actually connected to my docking station and still i get the message that the pc is not supported ect.
    how do i fix this?

    • Bob Boerner Reply

      Hi Melissa,

      If you are using a Plugable brand Thunderbolt 3 docking station and are using the Plugable provided Thunderbolt 3 cable to connect the dock to your Thunderbolt 3-capable laptop and things are not working as expected, please send an email to along with your Amazon Order ID number for the dock purchase and the output of our PlugDebug utility ( so we can determine the next steps.

  3. Onel Mulet Reply


    I have tried multiple cables and adapters to make this Thunderbay drive work. I don’t have Thunderbolt 3 on my Mac. I have purchased the Thunderbolt to USB A / HDMI adapter using a male to male USB A cable. I also used the Apple adapter. I have spent a considerable amount of money on adapters at this point and am at my wits end. Can you help a guy out?

    2013 Apple iMac 27 inch 3.5 Ghz Intel iCore7
    Running Mojave 10.14.6
    Soft Raid XT 5.8.2 installed

    OWC Thunderbay 24TB
    4 bay raid

    • Gary Zeller Reply

      Sorry to hear of the troubles, Onel. We do not manufacture Thunderbolt 3 to Thunderbolt 2 adapters, or multi-bay drive enclosures. The best people to help with the issues you’re reporting will be OWC and your adapter manufacturers.

      Best wishes,

  4. Chris Rawlence Reply

    I have a one month old Plugable 2tb thunderbolt
    External ssd hooked up to a new iMac 27 2019 – its pretty full with several weeks vital fcp data. It suddenly will not Mount – light is on but no trace of it in In disk utilities or when I hook it up to another new iMac – it has not been regularly plugged and unplugged so unlikely to be connector – what steps can I take? Help!

    • Bob Boerner Reply

      Hi Chris,

      If you have not already done so, please reach out to us directly via with the Amazon Order ID number for your Plugable purchase and the output of our diagnostic utility PlugDebug –> (while the drive is connected to the host system, even if not working as expected) and we will be happy to assist. Thank you.

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