Plugable USB 3.0 Hub Firmware History Mid-2014 Update

USB 3.0 is ever evolving with new hardware and software that create new compatibility considerations, and Plugable is committed to staying on the cutting edge and improving our product functionality and compatibility.

For the best user experience we recommend to install the latest available firmware update to your hub. To do so you must use a computer running Windows and have the hub connected to a USB 3.0 port (2.0/1.1 ports are not supported for the update process) with any additional hubs/docking stations disconnected.

The update process only works on Windows (XP, Vista, 7, 8, 8.1) so if you are a Mac OS X or Linux/Unix user please contact our support for additional assistance, we’re more than happy to help!

  • Updating through a virtual machine like Parallels, VMware, VirtualBox, etc is not supported.
  • Mac users, updating through Boot Camp is supported.

In this blog post we will focus on updating hubs with the VIA VL811+ and VL812 B2 chipsets to the 909x series firmware. Depending on what model hub you have, your hub may have an older chipset not supported by these latest firmware updates. Take a look at this chart to see if your unit is eligible for an update.

If your product is eligible for an update, click on your product below to jump to details about firmware changes and specific update instructions:

USB3-HUB10C2 9091/9095 Combo Firmware Update

Units shipped with firmware version 9081/9084 combo which allowed for charging on the two flip-up ports only when the hub was not in use for data. This meant the hub had to be either not connected to a host computer (“no-host”), shutdown, or in hibernate/sleep mode.

The no-host requirement turned out to be a major limitation as many users wanted to charge their phone or tablet while using their computer. Users also wanted to be able to charge and sync devices at the same time.

Firmware update version 9091/9095 combo now nullifies the no-host requirement and enables full BC 1.2 Smart Charging and Charging Downstream Port (CDP) functionality. In short, users can now charge their device while the hub is attached to the computer and running. Users can now also charge and sync devices at the same time.

To update your USB3-HUB10C2 hub, please download the:

USB3-HUB10C2 VL812 B2 v9091/9095 combo update utility.

Once downloaded, disconnect any additional hubs/docking stations and have only the hub you wish to update attached. If you own more than one hub that needs a firmware update, please update one unit at a time.

After opening the firmware update utility, if the hub is not initially detected, unplug the hub from the USB 3.0 port on your computer and plug it back in and click the “Scan Device” button:

usb3hub10c2_notdetected

You should now see some information about the hub detected, specifically the chipset information and current firmware version:

usb3hub10c2_detected

If you see results like the image above, go ahead and click “Start Upgrade”. Once the upgrade is complete, unplug the hub from both USB and power, then reconnect it (power first).

upgrade_complete

If you would like to confirm, you can click “Scan Device” again to see the update was successful:

usb3hub10c2_updated

USB3-HUB781X, USB3-HUB7A, or USB3-HUB4AC1 9091 Firmware Update

Units shipped with firmware version 9081 which had no major limitations or issues. With that being said, there were some edge case scenarios where sleep/wake functionality for host and devices was not working properly.

Most users will not have encountered any issues but we recommend running the update to maximize compatibility with future USB 3.0 devices / computers you may eventually own.

To update your USB3-HUB781X, USB3-HUB7A, or USB3-HUB4AC1 hub, please download the:

VL812 B2 v9091 update utility.

Once downloaded, disconnect any additional hubs/docking stations and have only the hub you wish to update attached. If you own more than one hub that needs a firmware update, please update one unit at a time.

After opening the firmware update utility, if the hub is not initially detected, unplug the hub from the USB 3.0 port on your computer and plug it back in and click the “Scan Device” button:

usb3hub10c2_notdetected

You should now see some information about the hub detected, specifically the chipset information and current firmware version:

812B2_detected

(The USB3-HUB4AC1 only has one internal VL812 B2 chipset vs the image shown here for the USB3-HUB7-81X and USB3-HUB7A hubs)

If you see results like the image above, go ahead and click “Start Upgrade”. Once the upgrade is complete, unplug the hub from both USB and power, then reconnect it (power first).

upgrade_complete

If you would like to confirm, you can click “Scan Device” again to see the update was successful:

812B2_upgraded

USB3-HUB81X4 9095 Firmware Update

Units shipped with firmware version 9084 which allowed for charging on all four ports only when the hub was not in use for data. This meant the hub had to be either not connected to a host computer (“no-host”), shutdown, or in hibernate/sleep mode.

The no-host requirement turned out to be a major limitation as many users wanted to charge their phone or tablet while using their computer. Users also wanted to be able to charge and sync devices at the same time.

Firmware update version 9095 now nullifies the no-host requirement and enables full BC 1.2 Smart Charging and Charging Downstream Port (CDP) functionality. In short, users can now charge their device while the hub is attached to the computer and running. Users can now also charge and sync devices at the same time.

To update your USB3-HUB81X4 hub, please download the:

VL811+ v9095 update utility.

Once downloaded, disconnect any additional hubs/docking stations and have only the hub you wish to update attached. If you own more than one hub that needs a firmware update, please update one unit at a time.

After opening the firmware update utility, if the hub is not initially detected, unplug the hub from the USB 3.0 port on your computer and plug it back in and click the “Scan Device” button:

usb3hub10c2_notdetected

You should now see some information about the hub detected, specifically the chipset information and current firmware version:

usb3-hub81x4_detected

If you see results like the image above, go ahead and click “Start Upgrade”. Once the upgrade is complete, unplug the hub from both USB and power, then reconnect it (power first).

upgrade_complete

If you would like to confirm, you can click “Scan Device” again to see the update was successful:

usb3-hub81x4_upgraded

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Plugable Launches USB 7-Port Hub with 60W of Power and Best Available Charge and Sync Support

ChargingHubHow many devices do you use on a daily basis that charge using a USB cable?

I personally have five. My smartphone is the constant companion, and with it goes the Plugable power bank for those heavy use days (which I seem do to entirely too much). Then there’s the stuff that stays at home: my tablet that gets dedicated to couch browsing, my wireless headset, and the eReader that tucks me in at night.

All of these devices came with their own wall adapter which just languish in a power outlet wasting energy on standby and leaving a trail of tangled up USB cables. A universal charging station like the Plugable USB-C5T is an excellent solution to charge all of these devices, but what about when you need to synchronize data as well?

This is why we are excited to introduce our new Plugable USB 2.0 7 Port Hub and BC 1.2 Fast Charger. This is a full USB 2.0 hub for connecting a PC, Mac, Linux, or other computer to add up to 7 additional USB devices. It also provides new, advanced compatibility for devices which support the new BC 1.2 charging standard: charging and syncing (“Charging Downstream Port” or CDP mode) and charging with only the hub’s power adapter and no PC (“Dedicated Charging Port” or DCP mode). We have also included a much more robust 60W UL-certified power adapter (12v 5A input, ~10A at USB’s 5V) which helps support charging on all 7 ports.

Note that not all phones or tablets support the new BC 1.2 standard or all parts of it. Specific supported devices include all Apple iPads and iPhones with Lightning connectors, along with many newer Android devices including Amazon’s Kindle Fire line of tablets. Older Apples (30-pin) and other phones and tablets do not support the BC 1.2 standard at all, so they won’t charge. Other devices may charge but not sync. All of these behaviors are determined by the phone or tablet, and so will vary by device. Please check our compatibility charts on the USB2-HUB7BC product page.

So ask yourself: Would you rather have seven different chargers taking up space and wasting energy, or would you rather have an all in one charging hub?

If you have any questions, we’re here to help. Just ask below or email support@plugable.com anytime. Thanks for going out of your way for Plugable products!

Plugable USB 2.0 7-Port Hub and BC 1.2 Fast Charger with 60W Power Adapter (Charge and Sync with Apple iPhone 5, iPa... Product Details
$29.95

Plugable USB Bluetooth Adapter: Solving HFP/HSP Profile Issues on Linux

It has come to our attention that there are some issues on certain Linux systems with regards to using Headset Profile and Hands-Free Profile with our USB Bluetooth Adapters.

The issue stems from a lack of support for these profiles on the Broadcom BCM20702 chipset found inside our device, unless a proprietary firmware file is loaded into it to enable this functionality.

The steps to install the firmware are as follows:Screenshot from 2014-06-23 17:34:49

  1. Open your favorite terminal
  2. Run the following command to download the firmware file:

    wget https://s3.amazonaws.com/plugable/bin/fw-0a5c_21e8.hcd

  3. Copy the firmware file to the /lib/firmware folder:

    sudo cp fw-0a5c_21e8.hcd /lib/firmware

  4. Reboot

That’s it! HFP and HSP profiles should now work without issue!

We have also heard of some reports that these steps can solve some issues with other profiles, like A2P, but have been unable to reproduce the issues.  It is possible that newer versions of BlueZ and the Linux kernel have fixed these issues, and that is why we are not seeing them any more.

USB Hubs, Bluetooth, Docking Station, SATA, Display Adapter

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