Plugable USB 3.0 Hub Firmware History Mid-2014 Update

2015 Update: For the latest firmware information please see our firmware update page here.

USB 3.0 is ever evolving with new hardware and software that create new compatibility considerations, and Plugable is committed to staying on the cutting edge and improving our product functionality and compatibility.

For the best user experience we recommend to install the latest available firmware update to your hub. To do so you must use a computer running Windows and have the hub connected to a USB 3.0 port (2.0/1.1 ports are not supported for the update process) with any additional hubs/docking stations disconnected.

In this blog post we will focus on updating hubs with the VIA VL811+ and VL812 B2 chipsets to the 909x series firmware. Depending on what model hub you have, your hub may have an older chipset not supported by these latest firmware updates. Take a look at this chart to see if your unit is eligible for an update. (some may not be covered in this blog post)

The update process only works on Windows (XP, Vista, 7, 8, 8.1) so if you are a Mac OS X or Linux/Unix user please contact our support for additional assistance, we’re more than happy to help!

  • Updating through a virtual machine like Parallels, VMware, VirtualBox, etc is not supported.
  • Mac users, updating through Boot Camp is supported.

If your product is eligible for an update, click on your product below to jump to details about firmware changes and specific update instructions:

USB3-HUB10C2 9091/9095 Combo Firmware Update

Units shipped with firmware version 9081/9084 combo which allowed for charging on the two flip-up ports only when the hub was not in use for data. This meant the hub had to be either not connected to a host computer (“no-host”), shutdown, or in hibernate/sleep mode.

The no-host requirement turned out to be a major limitation as many users wanted to charge their phone or tablet while using their computer. Users also wanted to be able to charge and sync devices at the same time.

Firmware update version 9091/9095 combo now nullifies the no-host requirement and enables full BC 1.2 Smart Charging and Charging Downstream Port (CDP) functionality. In short, users can now charge their device while the hub is attached to the computer and running. Users can now also charge and sync devices at the same time.

To update your USB3-HUB10C2 hub, please download the:

USB3-HUB10C2 VL812 B2 v9091/9095 combo update utility.

Once downloaded, disconnect any additional hubs/docking stations and have only the hub you wish to update attached. If you own more than one hub that needs a firmware update, please update one unit at a time.

After opening the firmware update utility, if the hub is not initially detected, unplug the hub from the USB 3.0 port on your computer and plug it back in and click the “Scan Device” button:

usb3hub10c2_notdetected

You should now see some information about the hub detected, specifically the chipset information and current firmware version:

usb3hub10c2_detected

If you see results like the image above, go ahead and click “Start Upgrade”. Once the upgrade is complete, unplug the hub from both USB and power, then reconnect it (power first).

upgrade_complete

If you would like to confirm, you can click “Scan Device” again to see the update was successful:

usb3hub10c2_updated

USB3-HUB781X, USB3-HUB7A, or USB3-HUB4AC1 9091 Firmware Update

Units shipped with firmware version 9081 which had no major limitations or issues. With that being said, there were some edge case scenarios where sleep/wake functionality for host and devices was not working properly.

Most users will not have encountered any issues but we recommend running the update to maximize compatibility with future USB 3.0 devices / computers you may eventually own.

To update your USB3-HUB781X, USB3-HUB7A, or USB3-HUB4AC1 hub, please download the:

VL812 B2 v9091 update utility.

Once downloaded, disconnect any additional hubs/docking stations and have only the hub you wish to update attached. If you own more than one hub that needs a firmware update, please update one unit at a time.

After opening the firmware update utility, if the hub is not initially detected, unplug the hub from the USB 3.0 port on your computer and plug it back in and click the “Scan Device” button:

usb3hub10c2_notdetected

You should now see some information about the hub detected, specifically the chipset information and current firmware version:

812B2_detected

(The USB3-HUB4AC1 only has one internal VL812 B2 chipset vs the image shown here for the USB3-HUB7-81X and USB3-HUB7A hubs)

If you see results like the image above, go ahead and click “Start Upgrade”. Once the upgrade is complete, unplug the hub from both USB and power, then reconnect it (power first).

upgrade_complete

If you would like to confirm, you can click “Scan Device” again to see the update was successful:

812B2_upgraded

USB3-HUB81X4 9095 Firmware Update

Units shipped with firmware version 9084 which allowed for charging on all four ports only when the hub was not in use for data. This meant the hub had to be either not connected to a host computer (“no-host”), shutdown, or in hibernate/sleep mode.

The no-host requirement turned out to be a major limitation as many users wanted to charge their phone or tablet while using their computer. Users also wanted to be able to charge and sync devices at the same time.

Firmware update version 9095 now nullifies the no-host requirement and enables full BC 1.2 Smart Charging and Charging Downstream Port (CDP) functionality. In short, users can now charge their device while the hub is attached to the computer and running. Users can now also charge and sync devices at the same time.

To update your USB3-HUB81X4 hub, please download the:

VL811+ v9095 update utility.

Once downloaded, disconnect any additional hubs/docking stations and have only the hub you wish to update attached. If you own more than one hub that needs a firmware update, please update one unit at a time.

After opening the firmware update utility, if the hub is not initially detected, unplug the hub from the USB 3.0 port on your computer and plug it back in and click the “Scan Device” button:

usb3hub10c2_notdetected

You should now see some information about the hub detected, specifically the chipset information and current firmware version:

usb3-hub81x4_detected

If you see results like the image above, go ahead and click “Start Upgrade”. Once the upgrade is complete, unplug the hub from both USB and power, then reconnect it (power first).

upgrade_complete

If you would like to confirm, you can click “Scan Device” again to see the update was successful:

usb3-hub81x4_upgraded

5 comments on “Plugable USB 3.0 Hub Firmware History Mid-2014 Update”

  1. Luis Garcia Reply

    Plugable support is simply awesome.

    I mean, which other company today reminds their users/customers to upgrade their products’ firmware in such a complete and awesome way??? I sincerely hope that Plugable gets the credit it deserves among the so-called ‘competition’ which sometimes isn’t more than a fancy package with a fancy name on it. And often way too expensive for the real quality of their products – overpriced.

    As for Plugable, I’m yet to find a single flaw, be it the support, the product performance itself, the price tag or the fact that it actually supports open-source OSes right out-of-the-box (I’m a multi-boot OS user).

    Man, that’s awesomeness packed in a box…

    Kudos for Plugable!

    By the way, actually I think there might be something Plugable is maybe overlooking since it doesn’t have it yet (?): SOLAR-CHARGED POWER BANKS for smartphones/iPads/etc… Is there one from Plugable…? If not, please make one that’s also water-resistant or even water-proof (to use at the beach…) that uses amorphous silicon crystal cells which allegedly have better performance than other types. A manual dinamo handle for charging would also be great. Last, but not least, make them shock resistant to whitstand bumps, falls and kids (these are the ‘worst’ LOL!), specially these last ones! 🙂

    And thanks for listening. I know you do, and that’s also awesome.

    Thank you so much and have a nice day, you ‘Plugables’ 🙂

  2. Pingback: Mac OS X iPad Charging Error with iPads on BC 1.2 Charging Hubs | Plugable

  3. Tom Reply

    Pluggable is great. The firmware update went perfect. I don’t know what it fixed but the directions were clear and simple!!!

  4. torcello Reply

    Simply cannot get my USB3-HUB7-81X to be seen at all – NO device detected – plug out/plug in… mains out/mains in. Attached devices work, but cannot verify firmware version at all!

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