Versatile—Connect 3.5 inch and 2.5 inch SATA hard drives and solid state drives to your USB 3.1 Gen 2 compatible computer
Featured Packed—Supports USB Attached SCSI Protocol (UASP), Bulk-Only Transport (BOT), 512e and 4K sector sizes, and LBA48 addressing
Fast—Supports USB-C or USB up to 10Gbps with Windows, Linux, and Intel-based macs, 5Gbps with M-Series macs. SATA III SSDs and hard drives up to 6Gbps
Important Notes—Compatible with Windows, macOS, and Linux. Data transfer rates may be limited by USB host controller, drive speed, file system, or method of file transfer
2-Year Coverage, Lifetime Support—Every Plugable product, including this USB 3.1 Gen 2 SATA upright hard drive dock, is covered against defects for 2 years and comes with lifetime support. If you ever have questions, contact our North American-based team - even before purchase
Plugable's Flagship Hard Drive Dock for USB-C 3.1 and Legacy Systems
The Plugable USBC-SATA-V is a single-bay SATA hard drive/SSD dock solution featuring a convenient toolless design as well as a vertical cartridge-style hot-swap system and driverless, plug-and-play installation. The disk dock supports all 2.5 and 3.5 inch SATA I, II, and III hard drives, solid state drives, and hybrid drives up to any capacity (8TB+) using the latest ASMedia ASM1351E SATA III to USB 3.1 Gen 2 bridge chipset and advanced firmware with USB Attached SCSI protocol (UASP) and bulk-only transfer (BOT) transfer support for maximum features and performance. The ASM1351E is a single chip solution built with advanced process technology to optimize both power consumption and performance compared to previous generations of USB-to-SATA bridge ICs.
Supports any standard SATA drive
The SATA-V is perfect for a wide array of tasks and has many advantages over traditional external hard drives. Some common uses include recovering data off of disk drives pulled from non-working computers, cloning drives, and using inexpensive original equipment manufacturer (OEM) drives to use as rotating and off-site backups.
Any standard SATA interface drive is supported from traditional 3.5 inch mechanical spinning disk drives to 2.5 inch solid state drives. Hybrid drives (combination spinning disk and solid state) are also supported.
Drives up to 8TB have been tested and confirmed compatible and the dock supports 48-bit LBA which should support drives as large as 128 PiB (Pebibyte) assuming the host computer operating system supports drives of that size.
Transfers up to 750 megabytes per second from SATA III disk drives
Performance
This drive dock is our fastest yet and connects via USB 3 10Gbps supporting SATA III drives with data transfer rates up to 6Gbps (750MBps), up to 12x as fast as USB 2.0 at 480Mbps (60MBps).
Compatibility
For best performance we recommend connecting this adapter to a USB port capable of 10Gbps, or Thunderbolt 3 port, a USB (5Gbps) port is also compatible but may not perform quite as fast. Real world transfer speeds depend on the host computer's USB controller and connected drive performance specifications.
Latest Technologies
Our SATA dock supports the latest LBA48 addressing mode, 512e & 4K sector Advanced Format disk drives, and both MBR and GPT Partition Tables.
Supporting both BOT (Bulk-Only Transfer) and UASP (USB Attached SCSI Protocol) for faster transfer speeds on modern systems.
Quick Compatibility
Data link speed up to 10Gbps via USB 3.1 Gen 2
Data transfer speed up 6Gbps via SATA III
SATA hard drives and solid state drives 8TB and higher capacities
Windows, macOS, and Linux
UASP and BOT protocols
Both 512e and 4K byte per sector drives
Simple plug and play installation and use
The Dock
Constructed of heavy duty ABS plastic, the upright vertical docking bay was designed for hassle free docking and undocking of bare/internal SATA disk drives with no wires to connect.
Single blue LED reports drive activity (solid blue for power, blinking for drive activity).
Toggle switch for powering off drive when not in use. Drive sleeps automatically after 10 minutes of idle time to conserve power and reduce heat.
What's included?
This dock includes a robust 36W (12V, 3A) UL certified power supply that fits US, Canadian, and Japanese AC wall outlets. In addition the power supply supports 100-240V at 50/60Hz. With an AC outlet adapter (not included) it can be used worldwide.
Also included are two types of cables to ensure you can connect the dock to any system:
USB-C to USB-C cable (3ft/1m) for native USB-C equipped host systems.
USB-C to USB-A cable (3ft/1m) compatible with USB 2.0, USB 3.0 (5Gbps) and USB (10Gbps) to connect the dock to legacy USB ports.
Quick notes
No drivers are required for the disk dock itself as it uses the standard USB Mass Storage class support already provided in Windows 11, 10, 8.x, 7, Vista, and XP, macOS, and Linux/Unix
Windows 7 and 8.1 users are encouraged to install updated USB 3.1/3.0 xHCI host controller drivers for best performance and stability
UASP functionality requires a UASP capable USB host and operating system
Supports 8TB and larger drives on 64-bit operating systems (drives less than 2TB suggested for 32-bit Windows)
New or blank drives must be initialized, partitioned, and formatted. Windows and macOS computers cannot read Linux/Unix formatted hard drives (commonly found in network attached storage 'NAS' devices) without special software.
In The Box
Item and Quantity
Item Notes
1x USB 3.0 10Gbps Hard Drive Vertical Dock
1x USB-C to USB-C Cable
1x USB-C to USB-A Cable
1x Power Supply (US Type-A)
1x Quick Start Guide
Included Cables
Port Type (Side 1)
Cable Specification
Port Type (Side 2)
Cable Length
External Power for Cable
1.0m/3.28ft
Yes
Power
Port
Placement
Power Host / Device
Connection Type
Notes
Voltage
Amperage
Wattage
Power Supply
Rear
Device
Region-specific Power Adapter
12.0V
3.0A
36.0W
Connection To Host
Port
Placement
Version and Link Rate
Features
1x USB-A or
USB-C
Rear
USB 3.2 Gen 2 (10Gbps)
Storage
Storage Port Location
Host Connection
Host Connecton Port Specification
Attached Cable (Port Type if No)
Slot and Media Type
Capacity (If Media Included) or Max Supported Capacity
The USBC-SATA-V supports a wide range of SATA hard drives and solid state drives.
Both 2.5-inch and 3.5-inch SATA hard drives and solid state drives are supported
5400RPM, 7200RPM, and 10,000RPM hard drives are all supported
SATA I, SATA II, and SATA III drives are supported up to their maximum data transfer speeds of 150MBps, 300MBps, and 600MBps respectively
Large capacity drives are supported, 8+TB with 512e and 4K bytes per sector
The USBC-SATA-V is incompatible with the following drive types:
SAS (Serial Attached SCSI) drives, these have a similar, although incompatible, connector to the SATA connector in this dock
IDE/ATA drives, these use a pin array that is incompatible with the SATA data and power connector in this dock
SCSI drives, these use a variety of different connectors and require a computer with built-in SCSI controller, or discrete SCSI controller (ISA, PCI, or PCIe)
M.2 SATA, PCIe AHCI, or NVMe, these drives use an M.2 edge connector and are not compatible with the SATA connector in this dock
PCMCIA, Compact Flash, SD/MicroSD Card, these are not compatible with the SATA connector in this dock
Windows 10, and Windows 8.1 using UAS (USB Attached SCSI) or BOT (Bulk Only Transport)
Windows 7, Windows Vista, and Windows XP using BOT (Bulk Only Transport)
Windows XP may be limited to only detecting only 2TB when using larger drives
Apple M-Series Macs detect the docking station as a USB 5Gbps device instead of the expected 10Gbps device, for a more detailed explanation see our Knowledge Base article
macOS 10.8 Mountain Lion and newer using UAS (USB Attached SCSI) or BOT (Bulk Only Transport)
macOS 10.7 Lion and older using BOT (Bulk Only Transport)
macOS 10.4 and newer has no practical hard drive size limitations, however file system size limits may apply
Linux Kernel 3.15 and newer supports UAS (USB Attached SCSI) or BOT (Bulk Only Transport)
Linux Kernel 2.6.31 and newer support 4K per sector for drives larger than 2TB
Instructions
Connect the included power adapter between the dock and an AC outlet
Attach one of the included USB cables between the dock and computer
Align SATA drive with the dock's internal SATA port
Gently press down until the SATA drive is firmly seated
Toggle the power switch on the dock to the 'on' position
The SATA drive should now be recognized by the computer
Troubleshooting
Q: Which USB cable is best for me?
A: Use the USB-C to USB-C cable for USB-C ports, or the USB-C to USB-A cable for legacy USB 2.0 or USB 3.0 ports.
Q: What if my hard drive is not detected automatically?
A: New hard drives must be partitioned and formatted before use, please watch our drive formatting videos for Windows and macOS
Q: What hard drives are supported
A: SATA I, II, and SATA III drives up to 8TB are supported. Larger capacity drives will continue to be supported as they enter the market.
Q: Why are my transfer speeds less than I expect?
A: Transfer speed is limited by the technology of your computer and hard drives. For example, a computer with USB-C may be capable of up to 10Gbps bandwidth, however SATA III has a maximum bandwidth of 6Gbps. Most spinning disk hard drives are significantly slower than the rated SATA verion while SSDs can support speeds close to their SATA version.
Quick Start Guide
Download the included PDF getting started guide here.
Filter Help Articles and Frequent Questions by Category
Choose one or more filters within each category to narrow down the articles. Each selection will result in only displaying articles that include all of your choices.
Selected filters:
Articles
Well how about that, it looks like we don't have any articles matching your filters! Try removing one of your choices or clear the filters to show all articles.
Modern hard drives and solid state drives include support for Self-Monitoring, Analysis, and Reporting Technology or SMART. SMART data can show signs of drive failure or wear before data loss occurs and can be used to monitor the health of the drive including the temperature sensors in the drive itself.
From the Crystal Disk Info Graphical Utility
Crystal Disk Info can be downloaded from here, this is a 3rd party utility for viewing a drive’s SMART data in windows. This can be run without installation by downloading and extracting the ZIP file, or installed like many other applications.
Crystal Disk Info version 8.12.6 and above includes built-in support for these Plugable Products:
After extracting the zip file, right-click on “DiskInfo64.exe” and select “Run as Administrator” to start the application with Administrative permissions required to read the SMART data from the drive.
From the Command Line with smartctl
The smartctl command is provided in the smartmontools suite. This can be downloaded and installed for Windows or Linux. The current stable version 7.2 released December 30 2020. The latest daily build can be downloaded from here, these are built from the latest source code and include support for newer chipsets not available in the 7.2 release.
Smartmontools version 7.2 and above includes built-in support for these Plugable Products:
After downloading the smartmontools-7.2-1.win32-setup.exe, right-click on the file and select “Run as Administrator” to start the installation. Follow the on screen steps to install smartmontools.
Open a terminal, right-click on the start menu and select “Windows PowerShell (Admin)” from the pop-up menu
Type in `smartctl --scan` to list the available drives
To output all of the drive’s SMART data, type in `smartctl --all /dev/sdn` where /dev/sdn is the first column from the scan output for the drive to be read
Optionally, output this to a file the desktop using the following: `smartctl --all /dev/sdn > $env:USERPROFILE\Desktop\smartdata.txt
If you receive an error “Open failed, Error=5” most likely the Windows PowerShell was not run as Administrator.
Modern hard drives and solid state drives include support for Self-Monitoring, Analysis, and Reporting Technology or SMART. SMART data can show signs of drive failure or wear before data loss occurs and can be used to monitor the health of the drive including the temperature sensors in the drive itself.
From the terminal with smartctl
The smartctl command is provided in the smartmontools suite. This can be downloaded and installed for Windows or Linux. The current stable version 7.2 released December 30 2020, Fedora 34 provides the latest version through DNF, however both Ubuntu 20.04 LTS and CentOS 8 provide an older version that does not support all of our storage products. The latest daily build can be downloaded from here, these are built from the latest source code and include support for newer chipsets not available in the 7.2 release.
Smartmontools version 7.2 and above includes built-in support for these Plugable Products:
Download smartmontools from your repository using the following commands:
For Ubuntu 20.04 LTS or Pop!OS: `sudo apt install smartmontools`
For Fedora or CentOS: `sudo dnf install smartmontools`
To scan for detected drives run the following command: `smartctl --scan`
To print all SMART data for a specific drive use the command: `sudo smartctl --all /dev/sdn` where /dev/sdn is the path to the block device.
Optionally, this output can be saved to a file using the following: `sudo smartctl --all /dev/sdn > ~/smartdata.txt` for detailed examination
Downloading and running the nightly build
If your distribution has not updated to smartmontools 7.2, then running the nightly build is the easiest way to read SMART values on our USBC-NVME enclsoure, smartmontools 7.1 supports both our USB-C SATA adapter and vertical drive dock.
For modern x86_64 computers I recommend: 'builds/smartmontools-linux-x86_64-static-7.3-r####.tar.gz' where #### depends on the build number.
Extract the contents of the tarball using the following command: `tar -xf smartmontools-linux-x86_64-static-7.3-*.tar.gz`
This creates a file structure in the same directory as the smartmontools tarball file.
Navigate into the file structure with the following command: `cd ./usr/local/sbin`
To scan for detected drives run the following command: `./smartctl --scan`
Please note, the './' preceding 'smartctl' tells the shell to run the command from this directory, rather than searching the PATH for the 'smartctl' command
To print all SMART data for a specific drive use the command: `sudo ./smartctl --all /dev/sdn` where /dev/sdn is the path to the block device.
Optionally, this output can be saved to a file using the following: `sudo ./smartctl --all /dev/sdn > ~/smartdata.txt` for detailed examination
Windows 10 enables Trim for both internal and USB connected SSDs with supported host controllers, devices, and file systems. Windows 10 supports Trim on USB storage devices that support UASP (USB Attached SCSI Protocol) and with either NTFS or ReFS file systems. Some early USB 3 host controllers may not support UASP or Trim correctly.
To check if Trim is enabled in Windows 10 please try the following:
Launch Windows PowerShell with Administrative Permissions ( Right-click on the Start Menu and select "Windows PowerShell (Admin)"
Allow the application to run as administrator through Windows User Account Control
Type in the following command to check the value for DisableDeleteNotify
fsutil behavior query DisableDeleteNotify
If DisableDeleteNotify is set to 1, we can enable Trim with the following command
fsutil behavior set DisableDeleteNotify 0
To manually run Trim or to modify the automatic schedule:
Open the Windows 10 Start Menu and type "optimize" into the search box
Select "Defragment and Optimize Drives" app from the search results
The Optimize Drives window shows connected drives that can be optimized
Select the USB connected SSD from the list and then press the "Optimize" button to manually start trim
Use the "Change settings" button to adjust or schedule Trim on the drive
Alternatively Trim can be run manually from the command line:
Launch Windows PowerShell with Administrative Permissions ( Right-click on the Start Menu and select "Windows PowerShell (Admin)"
Allow the application to run as administrator through Windows User Account Control
Type in the following command, where X: is the drive letter of the external device to run Trim at the command prompt
Apple macOS enables Trim for internal Apple SSDs only. Advanced users can also enable Trim for USB connected SSDs with Apple APFS formatted partitions. Apple macOS runs Trim when the file system is detected by the operating system, this is either on device connection or system restart, Apple does not provide a manual Trim tool like with Windows or Linux.
Enabling Trim in macOS
Open a terminal (Finder > Go > Utilities > Terminal) and enter the following command:
sudo trimforce --enable
This requires administrative permissions to run and you will need to enter your password to continue.
A long warning will be presented, please read this fully.
Enter ‘Y’ to continue, or ‘N’ to cancel
Trim can be disabled with the following command:
sudo trimforce --disable
Verifying Trim on macOS
Apple macOS does not have a function to manually run a Trim command, instead it is run when a supported drive and supported file system is detected by the operating system. We can check to verify Trim is running on a drive by performing the following:
Open a terminal (Finder > Go > Utilities > Terminal) and enter the following command:
log show --start $(date +%F) | grep -i spaceman_trim_free_blocks
This may take a moment to complete, I recommend expanding the window to full screen for easier reading.
Each output line represents a file system that has been trimmed on today’s date, here is an example line:
2021-08-13 07:16:07.556498-0700 0x2b2d Default 0x0 0 0 kernel: (apfs) spaceman_trim_free_blocks:3371: disk3 scan took 0.000614 s, trims took 0.000000 s
The specific drive is “disk3” in my example, we verify that disk3 matches the external drive by comparing to the output of this command:
diskutil list
/dev/disk3 (synthesized):
#: TYPE NAME SIZE IDENTIFIER
0: APFS Container Scheme - +160.0 GB disk3
Physical Store disk2s2
1: APFS Volume Intel160 774.1 KB disk3s1
Modern Linux distributions support the TRIM and DEALLOCATE commands for SATA SSDs and NVMe SSDs respectively, for simplicity we will refer to these two commands as Trim in this article.
These commands are filesystem dependent and supported on the following file systems:
File System
Trim Support
Btrfs
Yes
Ext4
Yes
XFS
Yes
JFX
Yes
EXT3
No
NTFS-3G
Yes (Periodic Only)
VFAT
Yes
When a file is no longer needed by the file system, the TRIM command can be sent to the SSD to help the built-in garbage collection utility determine which memory locations need to be maintained and which can be ignored. Maintaining unnecessary memory locations takes time and can slow down read and write access to the drive.
Most current Linux distributions use fstrim.service and fstrim.timer to coordinate periodic SSD maintenance with TRIM. However USB connected SSDs do not automatically have TRIM enabled, instead requiring some manual configuration. The TRIM command can be issued manually using the fstrim command, for example the following code will run Trim on compatible file system mounted to /media/user/USBSTORAGE. Please note, all code examples in this document require root permissions unless otherwise noted.
fstrim -v /media/user/USBSTORAGE
Ubuntu 20.04 LTS automatically mounts USB storage to /media/{username}/{storage volume name} while Fedora 34 automatically mounts USB storage to /run/media/{username}/{storage volume name}. The fstrim command can be run using these automatic mount points after enabling Trim for the USB storage drive.
Verify Trim Compatibility on the External SSDs
Our first step is to check for Trim support on the SSD, this requires installing the sg3 utilities package:
Ubuntu 20.04 LTS
sudo apt install sg-utils
Fedora 32
sudo dnf install sg_utils
Next we can run the sg_vpd command to check for unmap support, in the following command /dev/sdX is the path to the block device for the USB connected SSD (this can be found by checking the `dmesg` output after connecting the drive or with the `lsblk` command)
sudo sg_vpd -a /dev/sdX | grep "Unmap"
If the command returns the following line then we can enable Trim on this device.
Unmap command supported (LBPU): 1
Enable Trim on the External SSD: Temporarily
We can enable Trim on the SSD until the drive is either disconnected, or the computer is restarted with this command, with sdX again being the block device for the USB connected SSD:
echo unmap | sudo tee /sys/block/sdX/device/scsi_disk/*/provisioning_mode
To enable Trim on Plugable's SSD docks, adapters, and enclosures on every connection
For our USBC-SATA-V: USB-C Vertical Hard Drive Dock
New hard drives and SSDs, including NVMe SSDs, need to be partitioned and formatted before the first use. Windows will not prompt to format a blank drive when connected.
Start by installing the hard drive or SSD (referred to as "drive") into the Plugable hard drive dock or drive enclosure and connect it to the computer using the provided cables and power supply if applicable.
With the drive connected to the computer, we can create a partition table, and at least one partition, then format the partition.
Right-click on the start menu and select Disk management from the pop-up menu
If this is a new, blank drive, the system will prompt to initialize the drive by writing a partition table to the drive with the Initialize Disk dialog
Uninitialized drives are listed under the Select disks: section, check all that apply
For drives over 2TB GPT is required to access the full storage capability of the drive, we also recommend GPT for SSDs and drives used with other Windows 10 systems, MBR can be used for drives that need to be used with legacy Operating Systems, for example Windows XP
Select OK to continue
The drive currently has no partitions, right-click on the Unallocated space and select New Simple Volume... from the drop-down menu to start the New Simple Volume Wizard
At the introductory screen, select Next to continue
At the Specify Volume Size screen, select Next to continue with the default value
At the Assign Drive Letter or Path screen, select Next to use the default values, this will assign the next available drive letter to the new partition
At the Format Partition screen, select the File system from the drop down menu, NTFS is the default and works well with Windows computers, exFAT is also compatible with macOS and Linux*. A Volume label can also be entered on this screen, this is the name of the drive. We recommend leaving the other options at the default values, Quick Format should be checked
Select Finish to start the formatting, it should complete within a few seconds to a minute depending on the drive
The drive should now be accessible within Windows explorer under My Computer
New hard drives and SSDs, including NVMe SSDs, need to be partitioned and formatted before the first use. macOS will normally prompt you when a blank drive is connected with the option to Initialize the drive.
Start by installing the hard drive or SSD (referred to as "drive") into the Plugable hard drive dock or drive enclosure and connect it to the computer using the provided cables and power supply if applicable. macOS will normally prompt you when a blank drive is connected with the option to Initialize the drive.
Either select the Initialize button on the prompt, or select Go > Utilities > Disk Utility, either option will open the Disk Utility
Select the external drive in the left column, then the Erase button to start the formatting process, please be sure this is the correct drive before formatting
The Erase Drive dialog drop down lets us name the drive and select the file system format from a list, the defaults are recommended
Select the Erase button to format the drive, this will take between a couple of seconds to minutes depending on the drive
The newly formatted drive can be used as a Time Machine backup, or used as a standard storage drive
Originally authored by: Jeff Everett, March 21, 2013
This post is intended to offer detailed technical information for troubleshooting issues affecting new “Advanced Format” 512e SATA disk drives.
Plugable’s full-size 3.5″ hard drive docks, the USB3-SATA-UASP1, USB3-SATA-U3 and USBC-SATA-V; these feature support for these new 512e Advanced Format drives. Our Plugable Storage System “PSS” products also support 512e large volumes (as soon as 2.5″ drive capacities increase and these drives become available in smaller sizes than 3.5″).
Some docks have a non-standard sector emulation feature that enables using capacities above 2TB on Windows XP 32 bit. But this requires that drives initialized and formatted in a special way, and NOT be used with other SATA controllers in desktop PC’s or other drive docking stations, unless those units also have a matching firmware version and support for this feature.
Plugable USB SATA docks do not support sector emulation for XP. Rather, we’ve chosen to support 3TB+ Advanced Format drives in the standard way without any emulation.
Background
The storage model used by disk makers for the last 10+ years is changing, and this post is an effort to explain how these changes work in detail. In case of issues moving drives between different systems, or when encountering issues using USB attached drives to host enterprise application data, the details here can help understand what factors are at play.
Data is stored fundamentally in bits (bits with a little b). Busses like USB often measure throughput in bits, like USB 2.0’s 480 Megabits per second (480 Mbps) or SATA III’s Gigabits per second (6 Gbp/s). Eight of these individual bits of data make up one of the capital-B “Bytes” that we usually measure data in, be it kilobytes (KB) in a document, MegaBytes (MB) in an MP3, or GigaBytes (GB) of data on a storage volume like a hard drive or SSD. Generally speaking, transfer rates industry-wide are measured in bits so transfer rates appear higher than if they were measured the same way the data is actually stored, in Bytes.
On modern solid state drives and traditional hard or even floppy disks, these bytes are grouped into sectors for actual read/write operations. Over the last decades, almost all storage drives used 512 Bytes per sector to store data since addressing individual bits and Bytes would be impractical.
Having all drives at 512 bytes per sector was nice, as there were few compatibility issues to think about when moving drives between systems or SATA docks, or when cloning them.
Evolution
512 byte sectors present problems with larger capacity drives (3TB+)- to make way for larger drives, sector sizes had to grow. This presents challenges throughout the “software stack” from the SATA hardware controllers and their firmware, their drivers, the operating system, and even to how applications may sometimes assume certain sector sizes or where sectors will start. Resulting issues are numerous and will take time for the industry to fully work out.
Over the past few years, Advanced Format Drives (512e, AF) drives reporting 512 Bytes/”logical” sector while actually using physical sectors of 4096 Bytes/”physical” sector have gained in popularity due to their higher data density potential, and resulting larger capacities. For more on how these drives work and why the industry switched, read this great ZD net post. Soon, we’ll be seeing drives that use 4096B logical and physical sectors.
Drive Type
Support/functionality
4K native (4K logical sector size)
Supported on the following operating systems:
Windows 8
Windows Server 2012
Advanced Format or 512E (4K physical and 512-byte logical sector size)
Supported on the following operating systems:
Windows Vista
Windows 7
Windows Server 2008*
Windows Server 2008 R2*
Windows Server 2012
Windows 8
*Except for Hyper-V. See the “Windows support in enterprise” section below.
Specific requirements are listed in the following section. Run only applications and hardware that support these drives.
512-byte native (512-byte physical and logical sector size)
As you can see from the table above, determining whether you have a 512n (drive with reported and physical sectors of 512 bytes), 512e (the 512 emulation 4096 “Advanced Format” drives with physical 4096B clusters), or 4Kn (drive with both reported and physical sectors of 4096B) is crucial to determine which Windows operating systems will be able to recognize the drive.
On OS X, large volume support is somewhat better, with effectively no limits on volume size in modern OS X versions:
To determine if you have an 512e Advanced Format Drive, open an administrative command prompt and run the following command on the NTFS formatted volume:
fsutil fsinfo ntfsinfo [your drive]
[your drive] will be the letter of the disk you’re testing, so c: or d: etc.
The output will look like this, with the bold portion below being the relevant information. Bytes per Sector of 512 and bytes per Physical Sector of 4096 indicate a 512e drive:
C:\Windows\system32>fsutil fsinfo ntfsinfo h: NTFS Volume Serial Number : 0x8a0c5e820c5e68e9 NTFS Version : 3.1 LFS Version : 1.1 Number Sectors : 0x00000001d1bcafff Total Clusters : 0x000000003a3795ff Free Clusters : 0x000000003a3671d7 Total Reserved : 0x0000000000000000 Bytes Per Sector : 512 Bytes Per Physical Sector : 4096 Bytes Per Cluster : 4096 Bytes Per FileRecord Segment : 1024 Clusters Per FileRecord Segment : 0 Mft Valid Data Length : 0x0000000000040000 Mft Start Lcn : 0x00000000000c0000 Mft2 Start Lcn : 0x0000000000000002 Mft Zone Start : 0x00000000000c0000 Mft Zone End : 0x00000000000cc820 Resource Manager Identifier : DB59D441-7AD6-11E2-BEE8-00027232D73D’
If your drive reports: Bytes Per Sector : 512 Bytes Per Physical Sector : 512 This one of the 512n volumes commonly used over the last decade. Support for these drives is universal.
If your drive reports: Bytes Per Sector : 512 Bytes Per Physical Sector : 4096 The volume is operating in 512e mode, and should be recognized by most Windows Vista (SP1 and later) systems, as well as by newer Windows 7 and 8 PC’s. Windows 7 and Server 2008 users who do not have Service Pack 1 installed need a system update for 512e compatibility.
Macs should also be able to see the volume with no issue, however do not have native NTFS write capabilities, so they may only be able to read the drive.
If your drive reports: Bytes Per Sector : 4096 Bytes Per Physical Sector : 4096 Then the drive has been formatted with non-standard sector emulation, in order to support 3TB+ drives on Windows XP.
A special release of firmware for the Plugable USB3-SATA-U3 (firmware v12092681f600) is available by special request that uses this non-standard emulation strategy. However, it is not the default and is generally not recommended as it limits moving the drive to other docks with the same emulation strategy.
How to clean and re-initialize a volume
Moving volumes initialized with 4096B sector re-emulation to other SATA controllers (other drive docks or PC SATA connections) may result in drives that are visible in disk manager but with no partitions, and no option to re-format the drive since the “new” (non U3) SATA controller doesn’t support the 4096B sector re-emulation. In this case, wiping the drive is necessary to use it on the new controller.
Wiping a misaligned drive’s partition table will allow the volume to be re-initialized as though it were new, and a new partition table may be written when the disk is re-formatted.
Performing the following steps will destroy all data on the disk selected, so these steps must be performed with extreme caution.
To check for all attached volumes, open an administrative command prompt and enter diskpart, then enter the list disk command as shown below, and select the disk of your choice to clean. After selecting whichever disk number you want to wipe, the clean command will destroy the partition table and allow you to re-initialize the volume.
C:\Windows\system32>diskpart
Microsoft DiskPart version 6.2.9200
Copyright (C) 1999-2012 Microsoft Corporation. On computer: GRANDCENTRAL
DISKPART> list disk
Disk ### Status Size Free Dyn Gpt ——– ————- ——- ——- — — Disk 0 Online 111 GB 1024 KB Disk 1 Online 1863 GB 0 B Disk 2 No Media 0 B 0 B Disk 3 No Media 0 B 0 B Disk 4 No Media 0 B 0 B Disk 5 No Media 0 B 0 B Disk 6 Online 1862 GB 0 B Disk 7 No Media 0 B 0 B Disk 8 Online 465 GB 0 B
DISKPART> select disk 8
Disk 8 is now the selected disk.
DISKPART> clean
DiskPart succeeded in cleaning the disk.
DISKPART>
From here the disk is blank and can be re-initialized and formatted with whatever partitions are desired. Most consumers will not need to be aware of the other issues that can arise with Advanced Format volumes in enterprise applications.
Partition Alignment
If the performance of your 512e large volume has degraded when being moved from system to system, partition alignment issues may be the cause. Issues with non-bootable cloned volumes may also be due to improperly aligned partitions. Western Digital and Hitachi offer drive alignment utilities for affected operating systems. Seagate drives should not require alignment. Customers with other brands of drives will need to check with the manufacturer of their drive to determine if an alignment tool is available and/or necessary. Partition alignment issues often affect older Windows Vista and Windows XP systems where drives are frequently accessed on other operating systems.
Before initializing a new drive, using a large volume with Windows XP, or especially before cloning an Advanced Format Western Digital drive, please check the chart below to determine if aligning your drive is necessary for maximum performance and compatibility with your software environment.
Using your WD Advanced Format Hard Drive with a Windows Operating System may require you to run the WD Align Windows software utility after you install your operating system or partition and format the drive as a secondary drive. The WD Align software aligns existing partitions on the Advanced Format drive to ensure it provides full performance for certain configurations. (Please see table for configuration details)
Running Hitachi’s “HGST Align” tool may be necessary for Windows XP or Windows Vista users. Windows 7 and Windows 8 users should not need to use this utility.
Windows support in the enterprise
Most end-users won’t need to worry about drive sector sizes, partition alignment, or any of the details above. Due to the specific issues documented by Microsoft with some of their enterprise applications, thorough planning for drive purchasing and migration is crucial in enterprise environments leveraging the following technologies:
Third-party applications and hardware: Applications and hardware devices may have reliability and performance issues when they are connected to these new drives. Contact your application and hardware vendors about their support policy for these drives.
Further details on the evolution from 512n to 512e and 4Kn drives are available in this presentation from IDEMA (International Disk Drive Equipment and Materials Association).
Originally authored by: Joshua Henry, March 12, 2015
It’s happened to almost all of us at one point, your computer or external hard drive fails and panic sets in. Perhaps your files haven’t been backed up yet or this drive is the only backup. One way or another, you made it to us and bought one of our docking stations. Now what do you do?
Because one of the most common reasons for buying a Plugable hard drive docking station is to recover data off of a SATA hard drive from another computer or external hard drive enclosure we wanted to talk about some issues our customers frequently experience. The following steps apply to our USBC-SATA-V, USB3-SATA-UASP1, USB3-SATA-U3, and our entire Plugable Storage System lineup. They also apply to hard disks that are installed inside your computer and potentially other docking stations/enclosures/adapters.
The most important thing to keep in mind is that data recovery is often best left to trained technicians and anything you do to recover data on your own could make recovering the data impossible, even for a data recovery specialist.
Our hard drive docking stations are quite useful for recovering data from a desktop or laptop computer because they support both 2.5" and 3.5" SATA hard disk drives (HDD) and solid state drives (SSD). If you’re able to remove the drive from the computer to insert into our dock, you’re on your way to accessing the data. With that being said there are always scenarios where this may not be true. There are many factors that can cause data to be inaccessible. Assuming for the moment that the hard drive in question hasn’t failed completely and is not part of a RAID array, chances are our dock should be able to help access data off the drive.
Here are some common trouble scenarios for recovering data from an internal drive in our dock:
Complete drive failure. This is fairly self explanatory, the drive itself has mechanically or electronically failed causing the drive to not be detected by our dock.
Pending drive failure. HDDs and SSDs often fail slowly, most commonly encountering what is known as bad sectors. This can lead to data corruption making data recovery extremely difficult or impossible. Other factors can also be present but are usually less likely such as intermittent electronics on the circuit board, failing drive bearings, etc.
Partition / filesystem damage from improper shutdowns, viruses, etc.
Incompatible filesystem(s) with the host data recovery computer. For example, Windows systems cannot natively access data from Mac or Linux/Unix formatted drives, we’ll touch more on this later.
Drive is part of a RAID array like RAID0, RAID10, RAID5, or RAID6. A drive from a RAID1 array is the only kind of RAID drive our docking station can potentially recover data from.
Whole disk software based encryption such as Microsoft BitLocker / EFS, TrueCrypt, and others.
Specialized backup and partition software such as Norton GoBack and some versions of Acronis can cause issues and should be removed/disabled if possible prior to data recovery.
External Hard Drives
Hard drives extracted from external enclosures or drives used in other docking stations will have many of the same potential issues that we just talked about for internal drives but do introduce other new scenarios. A typical scenario is the power adapter or USB port on an external drive has failed. The hard drive inside the failed enclosure is removed and the ‘bare’ drive is inserted into our hard drive docking station to attempt recovery. Or sometimes a drive that was used in another dock is inserted into ours or vice versa.
Here are some common scenarios with for recovering data from an external drive in our dock:
All of the above scenarios from our Internal Hard Drives list apply.
Whole disk hardware level encryption. This can be in the form of a drive sold intentionally to protect against data theft or unintentionally where what consumers believe are standard hard drives from companies such as Western Digital (the most commonly found in our experience) are written to using a form of proprietary hardware encryption which prevents the drive from being read in any enclosure except for the one the drive shipped with.
Sector emulation. See our Understanding Large SATA Drive Compatibility blog post for more details. “Some docks have a non-standard sector emulation feature that enables using capacities above 2TB on Windows XP 32 bit. But this requires that drives initialized and formatted in a special way, and NOT be used with other SATA controllers in desktop PC’s or other drive docking stations, unless those units also have a matching firmware version and support for this feature. Plugable USB SATA docks do not support sector emulation for XP. Rather, we’ve chosen to support 3TB+ Advanced Format drives in the standard way without any emulation.”
Determining if your Drive is Healthy or Failing
One of the first steps is finding out if the drive you are trying to recover data from is in good health. Often a drive appears to be working fine until you try to copy large amounts of data. Sometime common signs of a failing drive are during a transfer a file cannot be read and the data transfer may fail, often with a cryptic error such like “Cannot copy my.file: Data error (cycle redundancy check)”, files could transfer but be corrupted, transfer speed is much slower than expected, and/or the drive drops offline during transfers requiring the dock to be reset.
Usually the first course of action would be to check the S.M.A.R.T. status of the drive. This can indicate signs of failure in a drive like bad sectors or read/write errors. There are several free (or free trial) utilities available for Windows and Mac that can be found online. Here’s what we recommend:
If the drive appears healthy after checking with a SMART utility but is obviously showing signs of irregular behavior, we recommend to download and install the advanced diagnostic utility from your hard drive manufacturer. Unfortunately for Mac users this isn’t an option. Here are some common drive manufacturer diagnostic links for Windows:
A common scenario we run into is a customer will take a hard drive out of another computer or device like a network attached storage (NAS) device and try to recover the data with our dock only to find that the host computer can see the drive but can’t actually read the data on it. For a Windows user this would be apparent when looking in the Device Manager and seeing the drive listed, but the drive not being mounted and accessible from Windows Explorer. A Mac user would similarly check in Disk Utility for the drive if it is not accessible from the Finder.
The first step is to identify where the drive came from prior to being used in our docking station. Was this drive from another Windows computer? Was it from a Mac, or perhaps a Linux computer? How about a NAS device or external hard drive? By knowing this information we can look for information about what type of filesystem is on the drive.
Next you’ll need to find out if your computer can support the filesystem of the drive in question. Here’s a basic list of what filesystems are supported by OS:
Mac OS X 10.6.5 and higher can read and write to FAT(16), FAT32, ExFAT, and HFS+ (Mac OS Extended Journaled or Case-sensitive, Journaled). Mac OS X 10.3 and later can only read but not write to NTFS (write can be enabled, but it is not recommended as it may be unstable).
Linux (Ubuntu for example) can read and write to FAT(16), FAT32, ExFAT (with the proper package installed), NTFS, EXT2, EXT3, EXT4, JFS, and XFS. There other filesystems but they are far less common and not available for every Linux distro by default: BtrFS, ReiserFS, UFS (Unix), ZFS.
Knowing what filesystems are supported will help you decide how to proceed. If you’re a Windows user and find the hard drive you need to recover data off of is from a Mac, either you need to install some 3rd party software to read it, or simply recover the data on a Mac system. If you’re a Mac user, you should be able to read data off of a Windows computer drive without issue.
The hardest part is recovering data from a Linux formatted drive on a non-Linux computer. Whether you’re a Mac or Windows user, chances are if you’ve got any kind of NAS device in the home, it will be using a filesystem your computer cannot natively read. In our experience most consumer grade NAS units use EXT2/3/4 filesystems. For Windows users we recommend installing some 3rd party software. For Mac users, take a look at this blog post done by CNET.
If you have any questions at all, please comment below or email support@plugable.com. We’re happy to help!
It's not uncommon for users to notice a certain level of heat generation from electronics and by extension, Plugable products during operation. In this knowledge base article, we'll explore the reasons behind this heat generation and why it is considered a normal experience within reasonable limits.
Electronics, by their nature, generate heat during operation. This is primarily a result of the electrical current flowing through various components, such as integrated circuits, transistors, and other electronic elements. As Plugable products are designed to efficiently process and transfer data (among other functionality), some level of heat generation is inherent.
Factors Influencing Heat Generation:
Power Consumption: The power consumption of a device directly influences the amount of heat it generates. Higher power usage, especially during data transfer or charging processes, can lead to increased heat.
Enclosure Design: The design of the product's enclosure and its ability to dissipate heat play a crucial role. Adequate ventilation and heat sinks are often incorporated to manage and disperse generated heat effectively. This is evident in our TBT3-UDZ and TBT4-UDZ designs. The metal case in these docks are designed to function as a heatsink with thermal pads placed throughout the enclosure. This allows heat dissipation from inside to the outside, but will also make it feel as if the device is “too hot”.
Ambient Temperature: The external environment may also play a role. Higher ambient temperatures can contribute to increased perceived heat from the product. This means that summer temperatures may increase the heat generation of not just Plugable products, but many other electronic devices.
Normal Heat Levels: While it is normal for electronic devices to generate heat, Plugable products are engineered to operate within safe temperature ranges. We conduct rigorous testing to ensure that the heat generated during normal operation falls within industry-standard safety parameters. While not all products are or need to be UL certified, we try to go by UL guidelines for thermal readings. The UL threshold is 77C/170.6F, and we aim for around 71C/160F.
Tips for Users:
Ventilation: Ensure that Plugable products have sufficient ventilation around them. Avoid placing them in enclosed spaces where heat dissipation may be impeded.
Usage Patterns: Intensive tasks such as high-speed data transfer or charging multiple devices simultaneously may result in increased heat generation. This is generally normal but may be more noticeable in such scenarios.
Accessories: A number of our devices will allow for the connection of USB accessories and as such, these will require power. If too many “power-hungry” devices are connected, this will cause the device to run much hotter than expected. Be sure to keep in mind the power limits of your dock/device.
In conclusion, experiencing heat from Plugable products is a normal aspect of their operation. Users can rest assured that we prioritize the safety and efficiency of our devices. By understanding the factors influencing heat generation and following simple usage guidelines, users can make the most of their Plugable products while ensuring a reliable and efficient user experience.
Often it can be helpful to have access to a folder or external hard drive from two computers. Instead of unplugging an external hard drive and physically moving it to the second computer it may be more efficient to share the driver over the network.
Windows file sharing includes password based authentication and can be easily configured to share specific folders or entire drives over the network, providing access to the same data from multiple computers, while slower than a directly connected USB 3 hard drive it can be more convenient.
This article will demonstrate how to share the file system from an externally connected SATA SSD over the network for access from other Windows workstations. We will use the computer's local user account and password for authentication.
Definitions:
Server - The server will be the computer with the USB attached SSD, this can have Windows 10 or 11 with an administratively privileged user account
Client - The computer connecting to the shared driver over the network, this can have Windows 10 or 11
Hardware to replicate this setup:
2x Windows computers, the process is very similar for Windows 10 and Windows 11 to act as Server and Client
Network with both Server and Client - recommended a wired network for best performance, however wireless also works
Setting up the file server
1 - Connect the hard drive to the Server, if not already formatted the partition and format the drive with an NTFS file system, ensure the file system is detected and accessible under your user account.
2 - Open Windows File Explorer, holding down the Shift key, right-click on the drive or folder to be shared, hover over “Give access to” and select “Advanced sharing…” to open the “Advanced Sharing” window
3 - Under the “Advanced Sharing” subsection, select the “Advanced Sharing” button, this requires local administrative permissions
4 - Under the “Settings” subsection, select the “Share this folder” checkbox", then select the “Permissions” button to open the “Permissions for <sharename>” window.
5 - Under “Group or user names:” subsection, select the “Add…” button to open the “Select Users or Groups” window
6 - In the text box in the “Enter the object names to select (examples):” heading, type in your user account name, in this example “plugable”, then click the “Check Names” button to automatically complete the field, the first part of this name is the computer's host name ending before the back slash “\”, noted this down for connecting to this computer, when done select “OK” button
7 - On the “Permissions for <sharename>” window, under the “Group or user names:” subsection, select your username, then under the “Permissions for <username>” subsection, check the “Allow” boxes to provide both read and write permissions to the shared drive, click on “OK” when complete
8 - The drive or folder should now be shared and available for any Windows host connected to the same network - one note, this does require the computers to be on the same subnet ( for example connected to the same WiFi or same Ethernet switch/router ) and for the Windows Firewall to be set to a Private network - additional details here ( https://kb.plugable.com/2600495 )
Connecting to the share for quick access
1 - Connect the Client to the same network as the server if not already connected
2 - Use the keyboard shortcut Windows + r to open the Windows Run dialog ( Press and hold the Windows Flag key, then tap the ‘r’ key, and release the Windows Flag key )
3 - In the Run dialog, type in two back slash characters “\\” then type in the name of the Server, in this example “HP-22-ELITEG9” ( from Step #6 in the file server setup above )
4 - Enter your user account credentials when prompted, these are the credentials for the Server not the Client computer
5 - Windows File Explorer should be open with the shared folder or shared drive accessible now. You can drag and drop items into and out of this folder, however if you would like to save files to this folder from within applications you will need to mount the share as a drive letter
Assigning a drive letter to a network share
1 - Complete the “Connecting to the share for quick access” section above, then right-click on the share name in Windows File Explorer and select “Map Network Drive”
2 - Make any changes you see fit and Select the “Finish” button to use the default settings, by default network drive assignment starts with “Z:” and works backwards through the alphabet.
From here you can save files directly to the “Z:” drive and they will be saved onto the shared folder or drive for access from either the Client or Server computers.
Additional notes
This method of network file sharing requires the Server to be active and on the network for the Client to access the shared files. If the Server is set to enter sleep mode or hibernation when idle the network share may become inaccessible.
Network file systems also have reduced performance compared to a directly connected USB external hard drive, depending on the network, drive type, and connection to the Server this can be anywhere from 1/10th the speed to nearly the same speed.
Plugable’s USB 3.1 Gen 2 Type-C to SATA hard drive docking station and USB 3.1 Gen 2 USB-C to SATA Adapter Cable both support USB 10Gbps data rates with compatible computers. However, we have confirmed that when used with Apple M-Series processor-based Macs, the data rate is limited to USB 5Gbps.
Testing and Findings
We conducted tests with multiple docking stations and computers to verify this behavior:
Apple Intel-based Macs: Achieve the expected USB 10Gbps speeds.
Windows and Linux computers: Also support USB 10Gbps as expected.
Apple M1/M2-based Macs: Limited to USB 5Gbps speeds.
Performance Impact
SATA SSDs: High-performance SSDs may experience reduced transfer speeds due to the 5Gbps limitation.
Spinning hard drives: No impact, as their performance is inherently below USB 5Gbps or SATA III 6Gbps limits.
Affected Products:
USBC-SATA-V USB 3.1 Gen 2 SATA Vertical Hard Drive Dock
USBC-SATA24 USB 3.1 Gen 2 USB-C to SATA Adapter Cable
The ASMedia USB-to-SATA chipset used in these products is no longer under active development, and no firmware updates are expected to resolve this issue. While a future macOS update could potentially change this behavior, we do not anticipate any improvements at this time.
Need Help?
If you have any questions or concerns, please reach out to our support team at support@plugable.com, and we’ll be happy to assist you.
We apologize for any inconvenience and appreciate your understanding!