Plugable UD-3000 Single Display Universal Docking Station
- Provides SuperSpeed USB 3.0 (5 Gbps) link between computer to video, audio, network, and two additional USB 3.0 ports.
- Compatible with Windows 10, 8, 7, and XP. Intel/AMD only (no Windows RT/ARM). Not for low-end Home Basic/Starter Windows installations. Not supported for Mac or Linux at this time.
- Backwards compatible with USB 2.0 (480Mbps) for both the PC and attached devices.
- DVI/VGA monitor port supports display resolutions up to 2048×1152 / 1920×1200.
- Network port offers wired Gigabit Ethernet connectivity (also 10/100 capable).
- Graphics, audio, and networking all managed by single DisplayLink DL-3700 chipset.
- USB 3.0 ports and components controlled by VIA VL811 chipset; four USB 2.0 ports controlled by Terminus chipset.
- Stereo audio in/out with hot-plug detection.
- Comes with four-amp AC power adapter, USB 3.0 Type-A male to Type-B male cable, DVI-to-HDMI passive port adapter, and DVI-to-VGA passive port adapter.
- Not a charging station for iPads, iPods, iPhones, or other tablet devices and smartphones.
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- Multiple Monitor Issues with OS X 10.9 (Mavericks) and 10.10 (Yosemite)
Connect up to 10 accessories to your Windows PC through a single SuperSpeed USB 3.0 port with the Plugable UD-3000, a universal docking station for Windows-based computers that offers the speed, performance, and reliability found in proprietary docking stations for specific laptop PC brands. With graphics, networking, and hub chipsets that have been selected and tested together to ensure maximum quality, the UD-3000 provides:
- A DVI port for an external monitor and supports resolutions up to 2048×1152 (DVI-to-VGA adapter also included)
- An RJ-45 Gigabit Ethernet network port (also supports 10/100 Ethernet)
- External speaker output jack and a microphone line in
- Two USB 3.0 ports for accessories (such as an external hard drive or another graphics port)
- Four USB 2.0 ports (great for a keyboard and mouse with two ports to spare)
Speed and Power
Performance is best when hooking up the UD-3000 docking station to a USB 3.0 port on a PC, allowing SuperSpeed data-transfer rates of up to five gigabits per second between the computer and the dock’s USB 3.0 components and ports. Play full-motion video in 1080p on the monitor attached to the dock’s video port. Access your Gigabit Ethernet network through the dock’s network adapter without bottlenecks. Open files in lightning-fast time on external drives connected to the docking station’s USB 3.0 ports. The UD-3000 also can be connected to a computer’s USB 2.0 port, though communications between the computer and the docking station will be no faster than the USB 2.0 maximum of 480 megabits per second.
The UD-3000’s four-amp power supply provides current for attaching bus-powered devices to the spare USB 2.0 and 3.0 ports, like flash drives or additional USB graphics adapters. However, the unit is not a charging hub. It has no functionality for recharging iPads, iPods, other tablets, or smartphones via its USB ports.
The dock will wake along with your PC from suspend and hibernation modes.
Video showing setup and use with a Microsoft Surface Pro
The heart of the docking station is its DisplayLink DL-3700 chipset, which manages graphics and audio output and Gigabit Ethernet functions. The integration of these functions on a single chipset means fewer internal components need to be bolted together, leading to increased comptibility and reliability overall. Drivers are installed automatically from Windows Update if an Internet connection is present when the docking station is first connected (a drivers CD also comes in the box).
You can extend or mirror your primary Windows desktop to the monitor connected to the UD-300. With DisplayLink technology, graphics processing still is handled by connected computer’s central processor and graphics processor. The DisplayLink drivers on that PC compress and transmit pixels to the DL-3700 chipset, which decodes the data and displays it.
The UD-3000 can be used in conjunction with any of Plugable’s other USB graphics adapters for adding extra monitors. Please note that USB graphics adapters not powered by DisplayLink technology cannot be used on your PC simultaneously with the UD-3000. Drivers for non-DisplayLink USB graphics adapters must be uninstalled from the PC.
The internal USB 3.0 components and two extra ports are managed by a VIA VL811 chipset, while the USB 2.0 controller chipset for the four USB 3.0 ports comes from Terminus Technology. USB 3.0 devices must be connected to USB 3.0 ports for proper functionality, but USB 2.0/1.1 devices can be connected to any of the six USB ports.
Hardware RequirementsDual Core Intel or AMD CPU, 2GHz or better. Windows GPU should be Intel, AMD, or Nvidia.
The hardware is capable of supporting nearly arbitrary resolutions, up to its limit of 2048×1152. VESA standard and widescreen resolutions are supported by most software, including: 1920×1080, 1600×1200, 1680×1050, 1440×900. 1400×1050, 1280×1024, 1280×768, 1280×720, 1152×864, 1024×768, 800×600, 640×480 For all resolutions, the display is refreshed at 60Hz, and the hardware is capable of 16, and 32bpp color depths. Some operating systems require specific depths, like 32bpp for Windows Aero support.
Supported Operating Systems
This device only works with computers running the following operating systems:
- Windows 10 (32/64-bit)
- Windows 8/8.1 (32/64-bit)
- Windows 7 (32/64-bit)
- Windows XP Home or Pro with Service Pack 3 (32 bit only - no 64-bit support)
Operating System and Driver Details
WINDOWS VERSION COMPATIBILITY:
Drivers can be installed automatically via Windows Update with support for Windows 10, 8, 7, and XP. Not compatible with ARM-based Windows RT/Surface RT. Note that Microsoft limits multiple display support in Windows 7 “Starter” Edition to mirroring screens. Even though drivers are provided automatically, we recommend visiting the Plugable driver webpage for the most recent drivers and other information.
DisplayLink's Windows drivers make use of the main GPU for rendering, and require an Intel, nVidia, ATI/AMD primary graphics driver supporting WDDM to be installed. Most systems since Windows 7 satisfy this requirement.
Different USB graphics driver types (DisplayLink, MCT/Tritton, SMSC, Fresco) are not compatible on the same system. In particular, some versions of MCT drivers will bluescreen when other USB graphics drivers are also present. Uninstall other USB graphics driver types before switching types, and stay with a single type (e.g. DisplayLink based) on a single system.
Mac is not supported due to significant limitations in the operating system.
Linux is not supported for this device.
Some touchscreens are compatible, it is dependent upon whether the touchscreen monitor software supports multiple monitor setups. Please contact your monitor manufacturer to determine if multiple monitor setups are supported.
The HDMI standard is built on DVI. This enables conversion from DVI to HDMI 1.0 with a simple, physical, passive adapter like the one included with the UGA-2K-A. HDMI routed through DVI does not include audio signals, and does not support HDMI content protection. It is suitable for displaying applications on a HDMI monitor and some TVs. It is not for Blu-Ray quality video playback.
HDMI TV Compatibility
The adapter supports HDMI through the 1.3 standard. To use a TV as a monitor via the adapter, the TV must support EDID, the extended display identification standard for communicating monitor capabilities to a PC. Many TVs that have a VGA port in addition to an HDMI port assume that computers will use VGA for connectivity rather than HDMI. In these cases, a VGA connection from the PC’s internal video card to the TV might provide the best results.
HDCP protected content not supported.
If you’re experiencing slowness or latency on your UD-3000 connected display:
- Make sure your adapter is connected to a USB 3.0 port (if available) on your computer.
- If USB 3.0 is not available, play 3D games and videos on a display that isn’t connected via USB.
- When all else fails, reduce your USB-connected monitor’s screen resolution via the Windows display control panel.
By reducing the amount of data that needs to be compressed and sent over USB, you’ll increase responsiveness.
USB graphics devices, like the UD-3000, are “virtual” devices where much of the heavy lifting is done by the CPU, by hooking into the graphics stack. The DirectX APIs used by games assume direct hardware access (a PCIe graphics card). DisplayLink’s drivers attempt to emulate as much of the functionality as possible, which is why some 3D functionality (like that needed for desktop and apps) works.
We don’t recommend running games with USB graphics, because this emulation cannot be perfect. And even without specific compatibility problems, performance will always be a challenge – the extra CPU work required for USB graphics will be a source of reduced frame rates and problems. Normal desktop and application use are fine because they don’t push the system as hard as 3D games do.
Common problems experienced when trying to run a game on a USB graphics adapter include:
- Games not launching
- Games crashing
- Screen flickering
- Screen going black
Docking Station Comparison* 2560x1440 output only available when using a single HDMI display connected through the dock. If dual displays are connected, each will be limited to a maximum resolution of 1920x1200. 2560x1440 output requires a "High Speed" HDMI cable. 2560x1440 mode will operate at a 50Hz refresh rate; all lower modes support 60Hz refresh. 2560x1440 output requires current DisplayLink drivers and attached monitor must natively support 2560x1440 via HDMI input (most 2560x1600 monitors do not support 2560x1440)
** 3840×2160 output only available when using a single HDMI display. If dual displays are connected, each will be limited to a maximum resolution of 1920×1200. 3840×2160 output requires a “High Speed” HDMI cable. 3840×2160 mode operates at a 30Hz refresh rate; all lower modes support 60Hz refresh. 3840×2160 output requires current DisplayLink drivers and attached monitor must natively support 3840×2160 via HDMI input
† Only for supported tablets. Please see plugable.com/ud-pro8 for more details
Feel free to contact us directly at email@example.com. Whether you’ve purchased the UD-3000 and need support or you’re considering a purchase and would like help understanding this adapter’s features, we’re here to help.
FAQDo Plugable USB docking stations and graphics adapters support Windows 10? Windows 10 drivers are available for all of our USB docking stations and graphics adapters. As with any new operating system, Plugable recommends that users wait before upgrading any mission critical systems. For additional information on Plugable USB graphics devices and Windows 10, please check out our blog post covering things more in depth.
After a recent update, when I use Chrome on my Mac with a USB graphics device, the window looks distorted. Is there a workaround? While we don't support our USB graphics devices on Mac, we have reproduced this behavior during internal testing. It appears there has been a regression in the current version of Chrome for OS X (Version 46) which causes graphical distortion when Chrome windows are in use on USB-attached monitors.
Until this issue is fixed in a future version of Chrome, the best current workaround is to disable hardware acceleration in the Chrome settings. To do so: Click the Chrome menu header -> Preferences -> Settings -> Show advanced settings -> Scroll down to "System" -> Uncheck "Use hardware acceleration when available".
To help make Google aware of the issue so they can properly prioritize fixing it, affected users can report the regression to Google using the built-in bug reporter: Preferences -> About -> Report an issue
What do the blue LED and the green LED on the Plugable UD-3000 indicate?
The blue LED indicates that the Plugable UD-3000 is being powered by its power adapter. The green LED lights up and stays steady when a device is connected through any of the six USB ports on the dock. If no devices are connected to the USB ports on the Plugable UD-3000, the green LED only lights up for around five seconds when the dock itself is connected to the upstream system.
What do the green and amber LEDs on the Ethernet port on the Plugable UD-3000 indicate?
The green link LED on the Ethernet port on the Plugable UD-3000 is an indication that the Ethernet cable plugged into the port is live and it stays steady as long as the live cable is plugged in. The blinking amber activity LED is an indications that data is transferring through the port. Both these LEDs will not light up when:
1) The drivers for the dock have not installed properly or is corrupted
2) The Ethernet Cable plugged in is not live or is faulty
3) The port has failed
When I plug an Ethernet cable into the dock, none of the LEDs light up, and I do not get assigned a valid IP address. What could be causing this?
The Ethernet controller in the docking station requires a full duplex connection. Half duplex connections are not supported.
Often, the issue is caused by older Ethernet hubs and/or cabling that do not support full duplex connections.
Why does the “Display Color Calibration” tool in Windows seems to have no effect on the display attached to my dock?
The DisplayLink GPU does not support color calibration functionality. For environments that necessitate near-perfect color reproduction and calibration capabilities, a dedicated graphics card is recommended.
Can the UD-3000 charge host computer devices like the Dell Venue 8 Pro?
The UD-3000 offers no host device charging capabilities.
My wireless keyboard/mouse isn’t working at all, or isn’t working properly when connected to the dock.
2.4Ghz wireless devices such as wireless keyboard/mouse receivers, Bluetooth and WiFi adapters, may not work in the USB 3.0 ports on the dock. Connecting wireless devices to the USB 2.0 ports on the rear of the dock is recommended for best results. If the problem still occurs, a short USB 2.0 extension cable to move the wireless device further from the dock will often resolve the issue.
This happens because USB 3.0 host controllers and USB 3.0 devices may emit 2.4GHz interference. For more information see Intel’s whitepaper here.
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