Plugable offers support primarily through 3 methods:
We are committed to providing a better customer experience, which means we do not offer phone support as this would ensure a typical phone support experience with long hold times, low paid staff, and call-center metrics to get you off the phone as soon as possible. Focusing on email and forum support allows quick exchange of links, log files, and other technical details that simply cannot be sent over a phone.
If you have an issue with any Plugable device, the logs gathered from our PlugDebug tool are helpful for troubleshooting. Also, your description of the issue you are facing is the most valuable information for us – the better we understand the issue the better we’re able to help!
For common issues like setup or configuration questions, the “Google Custom Search” box at the top right of every page will search our site and blog posts, public forums, and partner sites, and may reveal a quick solution. If not, just send us an email or post to our forums.
We are a Bellevue, WA based company operating on Pacific Standard Time (GMT-8), and aim to offer quick replies during business hours Monday-Friday. On weekends and holidays we do our best to respond to all requests within 24 hours.