To submit a private support ticket, just send a mail to firstname.lastname@example.org or use the form below. You’ll receive an immediate automated reply with a ticket #, etc. so you know your email made it to us ok.
We operate on US Pacific Standard time (GMT-8), and aim to offer quick replies during West Coast business hours. On weekends and holidays, we try to reply within 24 hours. For further details and support options, use the Google custom search box above to search for issues on our forum and partner sites. If your issue is related to a recent system or driver update, it may be addressed in a recent forum thread or blog post, so searching may help you find a solution while you’re awaiting response.
If you’ve ordered via Amazon, you may have seen their email system with addresses like email@example.com
Amazon’s system is intended to track buyer-seller communication. In order to deter any direct communication, they parse out all attempts to share email addresses through their system. If this happens, the email recipient will see an [e-mail address removed] message.
When sending a paypal payment, or large attachments, etc. it’s sometimes necessary to email directly. In those cases, please send the email directly to firstname.lastname@example.org. Thanks!