USB Ethernet Adapter not working after macOS Catalina 10.15 Update? We can help!

**UPDATE FOR macOS 11 BIG SUR: As of the 11/12/2020 release of Big Sur, multiple brands of Ethernet adapters, including Plugable, utilizing ASIX ICs are incompatible with macOS 11. These changes are a result of Apple’s implementation of DriverKit, detailed below, and changed requirements for drivers and installation in 10.15.For more information, please find our blog post here.

**UPDATE 2: ASIX has provided a final release driver for use with macOS 10.15.3 (Catalina) only due to updated notarization requirements from Apple as of February 2, 2020. After thorough vetting and testing in coordination with ASIX, we have updated our download links to this 2.16.0 final release build from the previous 2.15.0 and 2.15.0-Beta 1 builds both on this blog post and our driver page for affected devices.

We are leaving the original post up for posterity, and recommend using the final driver set below for our USB3-E1000, and USBC-E1000 adapters. Please feel free to reach out to us directly via our contact email below, or post in the comments section with any questions or concerns you may have.

(Please note, these drivers and instructions are intended only for our Plugable manufactured adapters. If your adapter is from another manufacturer, we would suggest to reach out to that company directly for support.)

**UPDATE 1: ASIX has provided a final release driver for use with macOS 10.15 (Catalina) only. After thorough vetting and testing in coordination with ASIX, we have updated our download links to this 2.15.0 final release build from the previous Beta 1 build both on this blog post and our driver page for affected devices.
 

USB3-E1000 & USBC-E1000 AX88179 macOS 10.15 Catalina Drivers v2.16.0 Final Release – 01/30/2020
For use with macOS 10.15 only and with support for February 2020 Apple Notarization Requirements

Synopsis

The installation of macOS 10.15 Catalina will disable older drivers for some devices and devices which rely on these drivers will no longer function until a compatible driver is reinstalled. Most Plugable products are not affected by this, with the exception of our USB Ethernet adapters that use ASIX Gigabit Ethernet chips (models: USBC-E1000, USB3-E1000, and USB2-E1000).

For instructions on how to restore functionality of your ASIX-based Plugable Ethernet Adapter after updating to macOS 10.15 Catalina, you can jump right to our step-by-step instructions here:
ASIX driver installation guide for macOS Catalina

For those who’d like more detail about the underlying behavior, keep reading!

Background

macOS 10.15 (Catalina), is nearly here, and with it come some new Application and driver requirements. For additional details about the new DriverKit model and the transition to 64-bit application requirements, check out our other Catalina blog posts here and here.

While these are positive changes for the Mac ecosystem, the new driver requirements in Catalina will take time to get used to for some driver developers. In the short term some products will have a less user-friendly installation process as driver developers adapt to these changes. The vast majority of Plugable products that work in previous versions of macOS will continue to do so without incident in Catalina. However, USB Ethernet adapters (from Plugable and others) that use ASIX chips can pose the following challenges:

  1. Drivers that worked for users in macOS 10.14 and earlier will no longer function after updating to macOS 10.15 Catalina until updated, compatible drivers are installed
  2. Attempting to reinstall an older driver version will trigger a message stating: “The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.”
  3. The updated macOS 10.15-compatible beta driver from ASIX has a persistent on-screen dialog box which makes the driver installation more challenging than usual

This message occurs when trying to install drivers incompatible with 10.15

Because of challenges with the beta ASIX driver installation process in 10.15, we will not be officially recommending our ASIX-based Gigabit Ethernet adapters on macOS Catalina until ASIX has developed an updated driver version with a less cumbersome installation process. Note that these challenges all pertain to software; the hardware remains compatible. This includes the following USB to Ethernet adapters models: USB3-E1000, USBC-E1000 and USB2-E1000. Apple is expected to release the final version of macOS Catalina, on or around Friday October 4, 2019.

Installation Instructions

Below are a download link and step-by-step instructions documenting driver installation and the macOS Gatekeeper approval process for our USB3-E1000 and USBC-E1000 adapters, which both use the ASIX AX88179 chipset in both written and video formats.

USB3-E1000 & USBC-E1000 AX88179 macOS 10.15 Catalina Drivers v2.15.0 Final Release – 11/19/2019
For use with macOS 10.15 only

(The process should be the same for the USB2-E1000 based on the AX88178 chip, though this adapter uses a different driver version, found here: USB2-E1000 AX88178 macOS Catalina Drivers v2.3.0)

Step 1: After downloading, open the folder downloaded and run the AX88179_178A_v2.15.0_beta1.pkg file

Step 2: This window will open for the installation process. Please continue through the process as guided by the installer.

Step 3: During this process, you will be asked to input your account password to allow the installation to continue, please do so and click “Install Software” to continue.

Step 4: You’ll be prompted with this message below stating that the extension cannot be loaded. Please note, clicking OK, won’t actually start the driver installation. When you click OK, the message will pop up continually.

Step 5: Click and drag this error dialog box out of the way, while keeping it on your monitor for later access (do not close this dialog box). Now, please go to the Apple Menu (on the toolbar at the top of your screen) > System Preferences. When System Preferences opens, visit Security & Privacy > General tab. Here, we see the extension signature listed but cannot allow it to install yet. Please click on the lock at the bottom as we need to allow the process for Gatekeeper.

Step 6: You’ll be prompted for your password, please enter it to unlock the option to Allow the extension to install

Step 7: After unlocking the options with your password, click the button to “Allow” the installation of the extension

Step 8: Now you have permission to open the package for installation. Please click, OK on the System Extension notification you moved out of the way which will close the window this time, and allow the installation to begin

Step 9: Now, the installation has begun

Step 10: Installation complete. Now that everything is finished, go ahead and click Restart

Step 11: You’ll be asked if you want to move the installer package into the trash. This is up to you, and won’t affect the installation process. Please note, once you pick an option your Mac will restart

Final Step: After installation and restarting you may wish to turn off your WiFi temporarily while you check the connection. Go into System Preferences > Network, and you should see the wired adapter with a green, connected status! (Please note, your network information will show up here)

FAQ

I have this adapter, and it no longer works after the Catalina update. What are my options?
Installing an updated version of the ASIX drivers will restore functionality. Click here for step-by-step instructions

Has Apple disabled support for ASIX-based network adapters?
No, Apple has not disabled support for these products. But the currently-available drivers from ASIX have an installation process which doesn’t meet our requirements for ease of use for our customers.

Are adapters from other brands affected by the Catalina update as well?
Yes, the latest macOS Catalina update will affect any adapters with ASIX chipsets as drivers are not included in macOS and require installation by all customers upgrading to Catalina

Will users who upgrade to Catalina with the older ASIX drivers installed get an error message?
Unfortunately, no, the drivers will silently fail to load and no error messages will be presented to any user of incompatible drivers.

What happens if I try to install older drives on Catalina now that I’ve updated?
The installation process will attempt to go through, but will ultimately fail with the following message: “The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.”

We do apologize for any inconvenience, and are here to help. If you have any additional questions, please let us know in the comments below, or reach out to us directly at: support@plugable.com.

64 comments on “USB Ethernet Adapter not working after macOS Catalina 10.15 Update? We can help!”

  1. Thanute Reply

    I downloaded your link but I can’t install. It will say that the file can’t be verified. Is there anyway to solve this issue? Btw, am using MBP15 2016 model

    • Derek Nuzum Reply

      Thanks for your post! Once you have opened the zip file, please right-click on the .PKG installer file and hold the ALT/Option key down, then left-click the Open option to force the installer to run. If you are still unable to open the file, please send a message to support@plugable.com and we’d be happy to help!

      • KVM Reply

        After installing this update I had to reinstall my OS. My Mac would not boot past the login page.

        • Andy D. Reply

          I’m sorry to hear that your Mac wouldn’t boot after installing the driver. We haven’t had reports of this, or reproduced similar behavior. Please reach out to us at support@plugable.com with your Amazon or other etailer’s order ID so we can help look into this.

          For other customers who may see this comment, if encountering a similar issue try booting the Mac in safe mode by holding the Shift key while your Mac is booting from a power off state. Once you see a progress bar you can release the Shift key. This can help get the Mac in a state for us to help look into the issue. After that, contact us at support@plugable.com so we can help!

    • Peter Reply

      Media subtype shows only 100 baseTX and linkspeed 100 Mb/s, manual configuration just turns it off, any help. Pretty please…

      • Kevin Reply

        Hello Peter,

        Thanks for reaching out to us! I do apologize for the trouble and am here to help. If you would, please write into our direct support line at: support@plugable.com. If you would, please include your Amazon order number, and I would like to get a diagnostic of the computer with the adapter plugged in. If you would, please plug the adapter in normally, and then run diagnostic tool at the following link: https://plugable.com/support/plugdebug/.

        A folder with the results will be placed on your desktop after running the tool. If you would, please send an email to our direct channel and attach the folder for me to review!

        Thank you,

        Kevin
        Plugable Support

  2. Anna Reply

    Hi

    I did all steps, but after restart there is nothing in my network window, only wifi.

    • Kevin Reply

      Hello Anna,

      Thanks for reaching out to us! I do apologize for any trouble you’ve had, and I am here to help. If you would, please write directly to us at: support@plugable.com so we can help you troubleshoot this. It would be helpful to get a diagnostic of your computer while the adapter is plugged in.

      If you would, please plug the adapter in normally and connect to Ethernet. Then, please run our handy diagnostic tool at the following link: https://plugable.com/support/plugdebug/.

      A zipped folder with the results will be placed on your desktop after running the tool. If you would, please attach the diagnostic results when you email us with subject line: Ticket #284979.

      Thank you, and we hope to hear back from you soon!

      Kevin
      Plugable Support

      • Ben Reply

        Same issue. I see you just ask everyone with this issue to contact you individually. Is there a fix you can share publicly please?

        • Kevin Lamb Reply

          Hello Ben,

          Thanks for reaching out to us! Unfortunately, providing a blanket fix is tough. We have seen that different Macs and users can have different issues. Some fixes work for some, but not for others.
          It’s because of this that it is typically best to take each case individually, but provide mass support where we can.

          With that said, we have a new driver set available that I would suggest trying instead of the beta drivers posted in our original article. You can download the new Final Release driver package from this page: https://plugable.com/drivers/usb3ethernet.

          This driver set works with both our USB3-E1000 and USBC-E1000 adapters. Feel free to reach out to our direct support email with further questions, or to let us know how things go!

          Thank you,

          Kevin
          support@plugable.com

  3. Ana Reply

    Hi – thanks for making this driver available. However, it didn’t work for me. My ASIX 88179 was working fine with macOS Mojave 10.14. To get rid of the annoying “upgrade” message from Apple, I gave in and upgraded to macOS Catalina 10.15 just to find my ethernet not connected. Came to your website with high hopes, downloaded the driver zip, installation actually went very smooth. I did not get any security exceptions (like mentioned in the above support article) – maybe that should have been a hint that something was not right? Anyways, it asked me to restart, I did – and still no luck, my AX88179 ethernet connection still has the sad little red cross on it 🙁
    Any ideas? I have not tried this, but maybe uninstall the old driver (if anyone knows how to uninstall the driver on macOS, please let me know) and do a fresh install of the new 10.15 driver?

    • Kevin Reply

      Hello Ana,

      Thanks for reaching out to us! I do apologize for any trouble you’ve had, and I am here to help. If you would, it would be great for you to reach out to us directly for support at: support@plugable.com. There shouldn’t be a conflict with other ASIX drivers, but we can definitely look at that if need be.

      Also, if you would, please include your Amazon order number in your email. In the meantime, let’s try to refresh the DHCP License for IP addressing. To do so, go to System Preferences > Network > TCP/IP. You’ll want to make sure that the adapter is set to use DHCP automatic, and then click to”Renew DHCP Lease”.

      If you would, please give that a try and let me know what happens when you write into our main support email.

      Thank you,

      Kevin
      Plugable Support

    • Gary Zeller Reply

      Hi Jeka. The RD9700 is not one of our products. You’ll want to contact your device manufacturer or place of purchase for support.

    • Luigi Reply

      Hi, did you find a USB Ethernet Adapted for RD9700? I also need help…. thanks!

  4. Justin Horne Reply

    Hey there,

    Thanks for the writeup, but I think there’s more to it sadly. Your process and beta driver work perfectly *until* I restart. When the install completes (And the box is still prompting me to restart,) it’s successfully connected in Network. As soon as I restart like it makes me, bam, gone forever.

    • Kevin Reply

      Hello Justin,

      Thanks for reaching out to us! I do apologize for any trouble. Can you tell me what you see in your network window? Is the adapter there, but not connected? Let’s try some preliminary troubleshooting. First, let’s give your network equipment a complete reset. Then, please try changing the Ethernet cable, trying a different Ethernet port, and check each USB port on the computer. I would also suggest to turn off WiFi while testing the wired connection.

      If this doesn’t do the trick, please reach out to us directly at: support@plugable.com and with your Amazon order if you need further help.

      Thank you,

      Kevin
      Plugable Support

  5. KKumar Reply

    Hi Kevin,

    First of all I would like to thank you for the package and process to install it.
    After restarting the mac after installation, I was able to connect to the ethernet properly, but when the Mac is going to sleep or restarted again, It is not able to connect to ethernet again. Some times it is saying “Self-Assigned IP”.

    I am using MacBook Pro 2018 with thunderbolt port.
    Could you please help me how can I resolve this issue.

    Thanks so much again.

    • Kevin Reply

      Hello Kumar,

      Thanks for reaching out to us! I am sorry to see you having this trouble. First, I would suggest to give the network equipment a full reset. Try changing out the Ethernet cable, try different Ethernet ports, and each available USB port on the Mac. Let’s make sure to disable WiFi while we try to test the Ethernet connection.

      If that doesn’t work, lets try to Renew the DHCP Lease by going to the Apple menu, then System Preferences > Network > Advanced > TCP/IP. In the Advanced tab, click “Renew DHCP Lease”. If you would, please give this a try. If you are still in need of help, please reach out to us directly at: support@plugable.com, and please provide your Amazon order number.

      Thank you,

      Kevin
      Plugable Support

    • Kevin Lamb Reply

      Hello, and thanks for reaching out to us!

      Thanks for the heads up. I am glad to see that these drivers are working out for you. We’ve tested this driver set out with a variety of Macs, but had varying experiences on different machines and couldn’t fully advise to use these drivers. Could you tell me what year, and specific make of Mac you’ve installed the drivers on? It may help other users in the same situation. Please feel free to reach out to us at: support@plugable.com, which is our direct email channel!

      Thank you,

      Kevin
      Plugable Support

  6. miska knapek Reply

    Hey Plugable!

    Many many thanks for this very good driver.
    Alas, I’m not (yet) a customer of your products, but was looking for drivers to fix my problem with getting usb tethering, from my Android mobile, to work on my new mbp 16″ running OSX 10.15 .
    My 2013 mbp runs OSX 10.12 and uses the Horndis driver to be able to use my Android’s usb provided net.
    However, the Horndis driver doesn’t seem to work on my new mac.
    Thus I came across your page when googling for solutions to my problems.
    And, lo and behold, after installing your driver, the usb tethering from my Android works like magic.

    Let’s say that I’m still thinking of how to make this up to you ( suggestions are very welcome) but for certain I’m very thankful for your good doings!

    Many thanks from Berlin!

    Miska

    • Kevin Lamb Reply

      Hello Miska,

      Thanks for reaching out to us! Wow, that is definitely interesting, and I am glad this worked out for you. Normally, we don’t outwardly recommend our drivers or solutions for other adapters/scenarios so we don’t lead customers astray.

      With that said, it is great to see that it worked out for you! Can you tell us anything else about your setup? It could be helpful to other users in your situation. Please let me know if anything comes up!

      Thank you,

      Kevin
      Plugable Support

      • miska knapek Reply

        Hi Kevin!

        Thanks for the kind message.

        My setup is a brand new 16″ macbook pro i9 2.4gz 64gb !tb radeon5300 (4gb), running OSX 10.15.2 .
        I just picked it up yesterday and have been putting it through some different trials.
        It doesn’t have that much more installed than the system, some browsers, a code editor, and now your driver.

        The Android phone I’m using it with is a OnePlus 5T running the OxygenOS Android flavour. The Oxygen OS version is 4.7.6, which translates to Android 7.1.1 .
        ( I’ve rooted my phone and run some Linux stuff on it, which is why I’m still at Android 7 ;).

        The usb tethering on the Android is initiated using the system. No special plugins or apps involved on the Android.

        Feel very welcome to let me know if there’s any more info I could supply.

        ( My previous setup, where I used the Horndis driver, was an Macbook pro 15″ from late 2013, running OSX 10.12.6 ).

        Thanks again for great products ( also happy to see your hardware products – quite interesting for those us who only have usb ports now… ).

        Miska

  7. Stevers Reply

    Thank you guys so much for this Update for macOS Catalina!! I’m going to be sure to look for your products in the future since you obviously go above and beyond to provide support. To me that is the most important thing a vendor can do for their customers.
    Thank you again, you saved my day !

  8. John Fumo Reply

    Installation successful but no internet connection and ASX not showing up in the network prefs.

    • Derek Nuzum Reply

      Hi John,

      Thanks for your comment! If you are encountering a problem with one of our Plugable Ethernet adapters, please send a message to support@plugable.com along with your Amazon order number and we’d be happy to help!

      Thank you,
      Derek Nuzum

  9. Eric Reply

    Im having a problem with my ethernet not working and 2 displays are not working. I have a 2019 Mac book pro 16″. OS is Mac Catalina 10.15.3 2.3 GHz 8-Core Intel Core i9

    • Derek Nuzum Reply

      Hi Eric,

      Thanks for your comment! It sounds like you may be having a problem with one of our docking stations on macOS. If you could please send a message to support@plugable.com we’d be happy to help troubleshoot!

  10. Lin Reply

    The installation has been stucked over 10 hours. It is installed during the XCode installation process. And it prevent me from rebooting. What should I do?

    • Kevin Lamb Reply

      Hello Lin,

      Thanks for reaching out to us! I am really sorry to see you’ve had this trouble, and I am here to help. With respect, it sounds like you’ll have to hold the power button and hard shutdown the computer.

      May I ask, did you download the latest driver from January for installation? Did any messages about gatekeeper pop up? This driver set shouldn’t request gatekeeper approval, but there can definitely be exceptions. If not, we could try it again and then go into Gatekeeper to see if anything pops up.

      Was this a recent purchase from Amazon, or have you had the adapter for a while and this is a new issue? Please feel free to reach out to us directly at: support@plugable.com with further details.

      Thank you,

      Kevin
      Plugable Support

  11. Peter Reply

    There are definitely still major issues with the 2.16 macOS ethernet driver and ASIX should re-evaluate and fix them.

    It works seamingly fine until it gets something to do, like a file download. This can be verified with Network Utility. Sending Packets still works, receiving them becomes defunct.
    The driver works fine at 100baseTX, and interestingly, when I set the MTU to 1280 instead of 1500, it worked at 1000baseT for a bit longer, but hangs up as well after a while. Might be a coincidence. Deactivating and reactivating the service jumpstarts the driver to life again.

    The driver is signed correctly, but the documentation is not entirely correct. You cannot launch a pkg from the Finder with root privileges. They actually mean you have to give your admin password during installation. The driver uninstall.cmd file is a shell file that doesn’t “click” either on Catalina. There is also a difference when you run it from the command line with sudo, or with root.
    There’s not that much to read in the readme file, but maybe ASIX could have those few sentences correct, as it seems to refelect the quality of their driver.

    With sudo. kextunload doesn’t unload the driver. That in turn could be an Apple issue but is not that important because the pkg forget part works and the .kext file gets deleted. You just have to restart if you want the driver to really unload. No big deal.

    The driver could really use a 2.17 “final” release. For the moment, this “gigabit” card is currently rather useless in 100 mbit mode, because it works less fast than my 300 mbit wifi.

    • Ashton Clapp Reply

      Same situation here Peter, but my AX88179 resides in an Razer Core X Chroma eGpu plugged in to my mac.

      I find it can receive around 250MB of data at a time before crashing and requiring a reset.

      The 2.16.0 drivers appear to be garbage, and I’m surprised there are not more complaints. Let me know if you find a workaround.

      • Kevin Lamb Reply

        Hello Ashton,

        Thanks for reaching out to us! We’re really sorry to see you’re having this trouble. With respect, we do state at the top of the article that these steps and drivers are only for the products that Plugable manufactures. You will need to reach out to Razer directly for support with the adapter built into their external GPU enclosure.

        Here is a link for Razer’s general support: https://support.razer.com/, and here is a link to support for this specific GPU enclosure with driver information for Mac users: https://support.razer.com/gaming-laptops/razer-core-x-chroma/. Again, we are really sorry for the trouble here and are confident that Razer will be able to help you with their product.

        Thank you,

        Kevin
        Plugable Support

  12. Peter (again) Reply

    There is definitely something wrong with the driver.

    It works seamingly fine until it gets something to do, like a file download. This can be verified with Network Utility. Sending Packets still works, receiving them becomes defunct.
    The driver works fine at 100baseTX, and interestingly, when I set the MTU to 1280 instead of 1500, it works at 1000baseT for a bit longer, but hangs up as well after a while.

    The driver is signed correctly, there is no need to give extra permission in the control panel.

    The documentation is not entirely correct. You cannot launch a pkg from the Finder with root privileges. They actually mean you have to give your admin password during installation. The driver uninstall.cmd file is a shell script that also can’t be clicked from the Finder in Catalina.
    A dialog comes up with this.
    [
    “AX88179_178A_Uninstall_v1.6.0.command” can’t be opened because Apple cannot check it for malicious software.
    This software needs to be updated. Contact the developer for more information.
    ]

    I agree with Apple. The driver and the few lines of documentation from ASIX still need some work.

    • Andy D. Reply

      Hello Peter,

      The uninstall command can be clicked from Finder, you just need to authorize it to continue in the Security section of Preferences after the warning about malicious software. The driver is not ideal, but there have been a lot of major changes to the driver architecture in macOS, and unfortunately these things can occasionally take time to resolve.

      Regarding the performance issues, please contact us via e-mail at support@plugable.com and we can help look into that. We’re happy to help!

      • Ryan Reply

        Hi Plugable team, is there any way for you to put some pressure on ASIX to fix the AX88179 driver set?

        It seems this is very common chipset in many devices however there’s the consistent issue with the device working for a short while and then stopping?

        I have been testing with 3 different AX88179 dongles, including Plugable, and they all have the same behaviour. This is just really disappointing.

  13. lucy Reply

    Hi, I followed your instruction and step by step till “running package scrips __________, then no more move forward, there is no indication on the right bottom like ” you do not allow these extensions signed by ASIX… , and choose button like ” cancel and ok”. what can i do now? I need help, I just bought this adapter today but it doesn’t work out..

    thanks ahead

    Lucy

    • Kevin Lamb Reply

      Hello Lucy,

      Thanks for reaching out to us! Sorry for the trouble here, we’d be glad to help. I’ll need to get some further details about your situation to provide you with the best support. It would be helpful to get a diagnostic of the computer with the adapter plugged in. Once the adapter is plugged in, please download and run our diagnostic tool at the following link: https://plugable.com/support/plugdebug/
      A folder with the results will be placed on your desktop after running the tool. You’ll need to reach out to us directly via email at: support@plugable.com with the results.

      Thank you. Would you also please provide me with your Amazon order number?

      Thank you,

      Kevin
      Plugable Support

  14. Larry Reply

    1) Is the Model: USB3-E1000 ethernet to USB 3.0 adapter TRULY compatible with Windows 10 machines? All the problems I see listed above seem to refer to Apple machines.

    2) Does the adapter have the green lights to indicate a solid ethernet connection?
    3) Can the ‘drivers’ be accessed online instead of via CD-Rom? My Dell laptop has no Ethernet port OR disk player.

    • Kevin Lamb Reply

      Hello Larry,

      Thanks for reaching out to us! I’d be glad to answer your questions.

      1. Yes, this adapter is compatible with Windows 10.

      2. Yes, this adapter has a green link led, and an amber activity led.

      3. Yes, you can definitely access the drivers online! Windows 10 should automatically configure the drivers when the adapter is plugged in. But, there may be exceptions. You can download the drivers from this link: https://plugable.com/drivers/asix/windows/latest/. (This is a direct link and should automatically go into your downloads folder. Double click the installer to begin)

      I hope this helps! Please feel free to reach out to our direct email support at: support@plugable.com

      Thank you,

      Kevin
      Plugable Support

  15. Sara Reply

    Hello,

    I tried to install the file but the installation failed on step 9 and I can’t even switch my computer off, it says that a software is being installed. I tried to erase the file, force exit, and I also did it from Activity monitor but I can’t still switch my computer off or download the app. Any ideas of what can I do?

    • Kevin Lamb Reply

      Hello Sara,

      Thanks for reaching out to us! I’m really sorry for the trouble here, I’d be glad to help. Unfortunately you’ll have to hard shut down the computer by holding down the power button. I would suggest to close any other programs that you may have open and save progress.

      Lets try to look at this for you individually. Please feel free to reach out to us directly at: support@plugable.com with your Amazon order number so we can go over some additional troubleshooting. I look forward to hearing back from you.

      Thank you,

      Kevin
      Product Owner
      Plugable Support

      • Loh Reply

        Hello

        I am having the same problem here, the installation is stuck and I can’t turn off or restart my computer, please advise..

        Much appreciated

        Thanks

        • Kevin Lamb Reply

          Hello Loh,

          Thanks for reaching out to us! Sorry for the trouble here on your Mac. Have you made sure to check Gatekeeper? The installation will typically throw messages from Gatekeeper, but, this may not always be the case.

          You’ll need to hard shutdown the computer unfortunately. We’d be glad to provide direct support if you’d like. Feel free to send us an email with your Amazon order number at: support@plugable.com, and we’ll be here to help.

          Thank you,

          Kevin
          Product Owner
          Plugable Support

  16. Kakouliadis Reply

    AX88179_178A:

    Version: 2.0.0
    Last Modified: 22/1/20, 3:21 AM
    Bundle ID: com.asix.driver.ax88179-178a
    Notarized: Yes
    Loaded: No
    Get Info String: ASIX AX88179/178A USB3.0/2.0 Gigabit Ethernet driver
    Obtained from: Identified Developer
    Kind: Intel
    Architectures: x86_64
    64-Bit (Intel): Yes
    Location: /Library/Extensions/AX88179_178A.kext
    Kext Version: 2.0.0
    Loadable: Yes
    Dependencies: Deprecated
    Signed by: Developer ID Application: ASIX ELECTRONICS CORPORATION (5RHFAZ9D4P), Developer ID Certification Authority, Apple Root CA

    I have connected ethernet cable but it dont appears on System report (Hardware/USB)

    • Kevin Lamb Reply

      Hello Kakouliadis,

      Thanks for the reply! Sorry for the trouble here, and we’d be glad to help. With respect, we’ll need to get a clearer picture of what’s going on to provide you with the best support. If you would, we’d like get a diagnostic of your computer with the adapter plugged in.

      Once everything is set up, please download and run our diagnostic from this link: https://plugable.com/support/plugdebug/. A folder with the results will be placed on your desktop after running the tool. If you would, please email us directly at: support@plugable.com with the diagnostic results.

      Thank you. May we also get your Amazon order number?

      Kevin
      Plugable Support

  17. Milhail Reply

    How to unistall this driver?!
    imac 2020 catalina 10.15.7
    my system got laggy after install, and it doesn work well, speed much slower then wifi from phone

    • Kevin Lamb Reply

      Hello,

      Thanks for reaching out to us! I do apologize for any trouble you’ve had, and I am here to help!

      For now, lets please unplug the adapter. Open the zip archive (which contains a PDF of installation instructions, and a DMG (Disc Image) File to install the drivers. Double click the DMG File.

      Here, you will find an uninstall command, and the package itself.
      Run the uninstall command, and then restart the computer when finished.

      I hope this helps! Feel free to reach out to us directly at: support@plugable.com with any further questions.

      Thank you,

      Kevin
      Plugable Support

  18. Jenny Reply

    So – it’s the week the new architecture macs are announced, and I’m testing using a plugable with a mac book pro and the BigSur developer beta (mac os 11.0)

    The installation appears to run just fine (spoiler – it doesn’t) but it never hits against the security “allow this app” check. I ran the uninstaller, and it didn’t locate the libkern/kext file to remove.

    Any idea if there will be an update for mac os X 11+ in the pipeline? It seems that the hurdle was the extensions change that came with Catalina.

  19. Lukasz Puszka Reply

    Hey,

    After upgrade to Mac OS 11.0 Big Sur that drivers don’t work. Do you know when the new version will be released?
    Thanks,
    Luke

  20. Max Nguyen Reply

    I can not install and use the driver with MacOS Big Sur even got the newest verson of the driver. when I installed successful but it didnt recognize the USB .

    • Kevin Lamb Reply

      Hello Mert,

      Thank’s for reaching out to us. I’m sorry for the trouble here. Are you having this trouble with our USB3-E1000, or USBC-E1000? We’d like to provide you with direct and personal support. If you would, please reach out to us directly at: support@plugable.com with your Amazon order number. In the meantime, you may simply need to manually add the adapter in the network settings by clicking the plus + button at the bottom, and then adding a new Ethernet connection.

      Thank you,

      Kevin
      Plugable Support

  21. Jackie Reply

    does this work with other brands of adapters or just your company’s? if not, where do I go to get mine to work if its not compatible with your solution? you can’t be the only company fulfilling this need, are you??

    • Derek Nuzum Reply

      Hi Jackie,

      These instructions will work for any Brand’s Ethernet adapter utilizing the ASIX AX88179 IC. Not just Plugable adapters! These instructions will work for macOS up to 10.15 Catalina. If you are looking for assistance for macOS 11 Big Sur, please refer to the Update/Notice at the top of this post. If you are unable to get an Ethernet adapter that is not made by Plugable, we would recommend reaching out to the support team for that company.

      Thanks!
      Derek

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