Contact our Expert Support Team

We're here to help!

Our dedicated support team consists of the very same experts who develop our products. No one knows our products better than us!

Submit a Support Request

To contact us without needing to go into your email client, please use the form linked below.

You can also write to us directly at

Open the Support Request Form

Give Self Support a Try

Try using our helpful site search to find answers to common questions and troubleshooting tips.

You can filter to search our main site, knowledge base, forums, and more.

Plugable Debugging Tool

The Plugable Debug Tool is designed to collect system information and logs to help us quickly diagnose device and software problems in detail.

Learn More

What to expect:

  • You'll receive a confirmation number after submitting the form
  • You'll receive a response from an expert same day (or within 24 hours on weekends and holidays)
  • If the problem is usage-related, we'll send you a video showing you exactly what to do

New business operation hours:
Standard: 8am-8pm ET
Holiday: 7am-7pm PT

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