Get Help From Plugable Experts
We're here to help!
Our dedicated support team consists of the very same experts who develop our products. No one knows our products better than us, and we're happy to help!
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To expedite support, please include details regarding your order, such as the order ID. Gathering and attaching some system information and install logs with PlugDebug—our diagnostic software—is a big help too!
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On our search page, you can filter to show results from our website, forums, and knowledge base. Our experts contribute directly to all of these resources.
Product Details
Find your product below to access its product page. Setup guides, drivers, technical details, and relevant FAQs for the product, can all be found there.
Frequently Viewed Support Articles
- My Docking Station and/or connected devices are not detected by my Apple Silicon M1, M2, or M3 based Mac computer
- DisplayLink Manager App Installation Instructions for macOS 13 Ventura, macOS 14 Sonoma, & macOS 15 Sequoia
- Can I Connect a DisplayPort (DP) Monitor to the HDMI Port on This Device Using an Adapter or Cable?
- Thunderbolt 3 Support and Troubleshooting on Windows PCs
- Installing the Plugable USB to RS-232 DB9 Serial Adapter on Windows 7
- How to manually add a Plugable USB Ethernet adapter to macOS
- My DisplayLink-based USB Docking Station or USB Video Adapter Is Not Working As Expected with a Windows computer
Help With Orders From Our Store
More About Contacting Us
What to expect:
- Your communication will be reviewed—and responded to—by a member of our team in the United States or Canada
- You'll receive a confirmation number after submitting the form
- You'll receive a response from an expert same day (or within 24 hours on weekends and holidays)
- If the problem is usage-related, we'll send you a video showing you exactly what to do
Business operation hours:
Standard: 8am-8pm ET
Holiday: 7am-7pm PT
