Privacy

Your privacy, and the confidentiality of your personal and business data, is very important to us.

Accordingly, we have developed this Policy page in order for you to understand how we collect, use, communicate, disclose, and make use of your information. The following outlines our policy.

Summary

  • We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program, designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
  • We collect personally non-identifiable data via Google Analytics Advertising features, Bing Analytics, as well as website visitor information for Facebook Advertising. These use cookies to collect aggregated data from all users of the site. We do this to help us gain greater insights about our website traffic and thereby provide a better user experience. (“Aggregated data” can include but is not limited to data such as search queries, keyword data, geographic data etc. for the purpose of demographic and other analysis).
  • Our website platform utilizes various services which are listed in a table, located below this list.
  • If you would like to disable cookies there are programs, and settings in most web browsers, that can enable you to visit our site anonymously. You can also opt out of various services and data collection using the links in the table located on this page.
  • Unless otherwise specified, it is assumed that this data is confidential to you, and will not be visible to potential competitors or other users of the site.
  • We retain non-aggregated information only as long as necessary for the fulfillment of services to you and your account on the Plugable Technologies website.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • We will protect personal and trade information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal and trade information. It’s in our interest to insure trust by being transparent about how your data is used.
  • We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal and trade information is protected and maintained.
  • If you subscribe to the Plugable Technologies blog via email, you may unsubscribe from that service at any time by following the links provided at the bottom of the email, or by going to this page.
  • Data provided to us in the process of performing troubleshooting and support is used only for the purpose of addressing issues related to our products. Communications through support@plugable.com are retained indefinitely through Zendesk by default, but you may request for data and communications provided this way to be removed from our systems.

Third-Party Services

Below is a list of third-party services that we use to provide added functionality on our website, track site issues, perform targeted advertising, and engage with our customers.

Third Party Description Privacy/Other Policy Controls/Opt Out
ActiveCampaign We use ActiveCampaign to manage various email contact lists which range from marketing-related, to providing notifications that our products are back in stock. Policy Unsubscribe
Amazon Advertising We use anonymized Amazon tracking to determine conversion rates for sales of our product that we refer to Amazon. Policy Opt Out
Amazon Associates When we direct you to Amazon's website, and you make purchases there, we earn a small additional commission from Amazon. Policy N/A
Bing Analytics We use Bing Analytics primarily to track anonymized click-through rates on search queries for our site. Policy Opt Out
Discourse Our community forum uses the Discourse platform. Policy N/A
Disqus We use Disqus to provide commenting capabilities on our blog posts. Policy Opt Out
Facebook Advertising We use Facebook tracking cookies to offer relevant ads to customers. Policy Opt Out
Google Analytics Google Analytics provides us with anonymized information about visits to our website, including site performance, page views, site errors, and other important details as well as targeted advertising. Policy Opt Out
Google Tag Manager Google Tag Manager provides anonymized information about interactions with specific elements of our site. Policy Opt Out
Helpjuice We use Helpjuice to provide troubleshooting and FAQ documentation that exists within a knowledge base. Users can vote an article up or down if desired, this is anonymized. Policy Opt Out
Hotjar Primarily used by our website and marketing team to identify User Interface (UI)/User Experience (UX) issues through anonymized heatmapping and session recording. May also be used for some on-site surveys. Policy Opt Out
Sajari The search function on the Plugable website is handled through Sajari. Search queries are anonymized. Policy N/A
Shogun We use Shogun to compose most of our pages on Shopify. Policy Opt Out
Shopify Shopify is our website platform. Policy Cookie Details
Zendesk Zendesk provides our support ticketing system. Policy N/A
Placeholder Placeholder Policy Opt Out

Plugable Technologies Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://plugable.com/ (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, third-party payment processor account IDs, etc.), email address, and phone number. We refer to this information as “Order Information.”

While using the Site, we may collect anonymized data about how you interact with the site. This includes click actions, mouse movements, and other interactions with our web pages.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • [[INSERT OTHER USES OF ORDER INFORMATION]]

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

[[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING]]

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store—you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

[[INCLUDE IF USING REMARKETING OR TARGETED ADVERTISING]]

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Third Party Description Privacy/Other Policy Controls/Opt Out
Amazon Advertising We use Amazon tracking cookies to offer relevant ads to customers. Policy Opt Out
Bing Analytics We use Bing Analytics primarily to track anonymized click-through rates on search queries for our site. Policy Opt Out
Facebook Advertising We use Facebook tracking cookies to offer relevant ads to customers. Policy Opt Out
Google Analytics Google Analytics provides us with anonymized information about visits to our website, including site performance, page views, site errors, and other important details as well as targeted advertising. Policy Opt Out

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. However, many of our third-party services do.

[[INCLUDE IF LOCATED IN OR IF STORE HAS CUSTOMERS IN EUROPE]]

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

[[INSERT IF AGE RESTRICTION IS REQUIRED]] MINORS The Site is not intended for individuals under the age of [[INSERT AGE]].

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@plugable.com or by mail using the details provided below:

8509 154th AVE NE STE 110, Redmond, WA, 98052, United States