Our Plugable ethernet adapters are compatible with USB-C iPhone 15 and 16 / Pro / Pro Max running iOS 17 or newer. Our ethernet adapters are plug-and-play on iPhone, and ethernet connection is identified in the iOS settings app.

These following ethernet adapters from Plugable have been tested and verified to work with iPhone:

1.  USBC-E5000
2.  USBC-E2500PD
3.  USBC-E2500
4.  USBC-E1000
5.  USBC-TE1000

While all USB ports provide some amount of power for attached devices, the available power may not be enough for certain high-current devices such as USB hubs or external hard drives. High-current devices usually come with their own power adapter, making them self-powered, in contrast to a bus-powered device that draws all of its power from the host computer's USB interface. Bus-powered devices can cause issues if they need more power than is available from the host machine.

Many of our devices that include power adapters, especially USB hubs, will function in either self-powered or bus-powered mode. However, even though the device may function, each additional device attached to the host computer reduces the total available bus power. If the power runs out, any USB device attached to the computer may suddenly disconnect. If this were to happen to a USB storage device, such an event could result in permanent data loss.

If a device comes with a power adapter, we recommend that the adapter stay connected at all times, otherwise the device may not function as designed.

Self-powered USB device - A device that takes all of its power from an external power supply

Bus-powered USB device - A device that takes all of its power from the host computer's USB interface.

Because the Raspberry Pi is a USB 2.0 device and can’t take advantage of USB 3.0 functionality as well as mixed results from users, we do not recommend this hub for use with the Raspberry Pi. The hub we do recommend is our 7 port USB 2.0 hub.

Most USB receivers for wireless mice and keyboards operate in the 2.4Ghz band. When connecting the receiver to any USB 3.0 port there is potential for interference that can affect the devices performance. The most effective method is to add a short USB 2.0 extension cable between the hub and the receiver to mitigate the effect, and many wireless keyboards and mice come with such a cable for this reason.

If you find that your Plugable ethernet adapter or docking station is not connecting to the internet or is experiencing slower than expected speeds on your Mac then it may be related to its position in the macOS Network Service Order. This can apply to your Wi-Fi connection, ethernet, and even NAS systems.

macOS attempts to connect to the internet using the network service at the top of your list first. If your Wi-Fi or NAS (Network Attached Storage) is listed above your Plugable ethernet adapter, this often leads to users unknowingly using a slower wireless connection when they intended to use a wired one.

To ensure you are getting the full speed and stability of your wired connection, you must prioritize the Plugable ethernet adapter above Wi-Fi.

Navigate through these steps to Set Service Order:

1. Click the Apple Menu () in the top-left corner of your screen and select System Settings.
2. In the sidebar, click Network. 
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3. Look for the Action Menu (a circle with three dots ...) located at the bottom right of the main window area.
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4. Click the three dots and select Set Service Order.…
5. A list will appear showing all your network interfaces. Click and drag your Ethernet Adapter (often named "USB 10/100/1G/2.5G LAN" or “Plugable Docking Station”) to the very top of the list, above Wi-Fi.
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6. Click OK to save your changes.

Your network traffic will now automatically prioritize the wired connection, ensuring you receive the best possible speeds and stability from your Plugable adapter.

Unfortunately Plugable products do not support the Apple SuperDrive.

The Apple SuperDrive has stringent power requirements that can only be met by directly connecting the SuperDrive to your host laptop. As a result at this time Apple recommends only using their USB-C adapter cables. You can find more information on that here → How to connect the Apple USB SuperDrive

If you have purchased a Plugable product to use with your Apple SuperDrive, and would like some additional assistance please do not hesitate to reach out. You can do so by emailing support@plugable.com, or going to Plugable.com/Support.

Please Note

The below guide is an advanced troubleshooting step, and we do not recommend doing so unless you are comfortable manually altering files on your Apple product running macOS. You may not be able to perform the below troubleshooting step if you are unable to execute administrative credentials on your laptop. Please reach out to our support first if you do not wish to attempt the below instructions. You can do so at Plugable.com/Support

How to delete a specific Ethernet adapter from your Network devices on macOS

1. Click on the Apple logo in the top left corner of your primary monitor, and select ‘System Preferences’
2. Next select ‘Network’ in the ‘System Preferences' window.
3. In the now visible list, please select the Plugable Ethernet, or Thunderbolt Ethernet device that may not be working as expected.
4. Once selected click on the minus button in the bottom left of the network window.
5. Click on Apply in the bottom right.
6. Next click on the plus button in the bottom left of the network window, and add the previously removed device.
7. Click on Apply in the bottom right.
8. Test to see if this has resolved the unexpected behavior, and assure that your Ethernet is now working.
9. If this does not resolve the problem, please proceed to the next section (As noted previously the next section is for advanced users only!)

I am still unable to get my Ethernet connection working on my Mac

If this is the case please reach out to our support team. When you do please include a diagnostic log gathered using our PlugDebug tool (instructions are provided on the PlugDebug page). If you are not able to gather the PlugDebug diagnostics do not worry we are still here to help! Please reach out to our support team at support@plugable.com or Plugable.com/Support with a detailed description of your problem, and the model of Plugable product you are using.

It's not uncommon for users to notice a certain level of heat generation from electronics and by extension, Plugable products during operation. In this knowledge base article, we'll explore the reasons behind this heat generation and why it is considered a normal experience within reasonable limits.

Electronics, by their nature, generate heat during operation. This is primarily a result of the electrical current flowing through various components, such as integrated circuits, transistors, and other electronic elements. As Plugable products are designed to efficiently process and transfer data (among other functionality), some level of heat generation is inherent.

Factors Influencing Heat Generation:

1. Power Consumption: The power consumption of a device directly influences the amount of heat it generates. Higher power usage, especially during data transfer or charging processes, can lead to increased heat.
2. Enclosure Design: The design of the product's enclosure and its ability to dissipate heat play a crucial role. Adequate ventilation and heat sinks are often incorporated to manage and disperse generated heat effectively. This is evident in our TBT3-UDZ and TBT4-UDZ designs. The metal case in these docks are designed to function as a heatsink with thermal pads placed throughout the enclosure. This allows heat dissipation from inside to the outside, but will also make it feel as if the device is “too hot”. 
3. Ambient Temperature: The external environment may also play a role. Higher ambient temperatures can contribute to increased perceived heat from the product. This means that summer temperatures may increase the heat generation of not just Plugable products, but many other electronic devices.

Normal Heat Levels: While it is normal for electronic devices to generate heat, Plugable products are engineered to operate within safe temperature ranges. We conduct rigorous testing to ensure that the heat generated during normal operation falls within industry-standard safety parameters. While not all products are or need to be UL certified, we try to go by UL guidelines for thermal readings. The UL threshold is 77C/170.6F, and we aim for around 71C/160F.

Tips for Users:

1. Ventilation: Ensure that Plugable products have sufficient ventilation around them. Avoid placing them in enclosed spaces where heat dissipation may be impeded.
2. Usage Patterns: Intensive tasks such as high-speed data transfer or charging multiple devices simultaneously may result in increased heat generation. This is generally normal but may be more noticeable in such scenarios.
3. Accessories: A number of our devices will allow for the connection of USB accessories and as such, these will require power. If too many “power-hungry” devices are connected, this will cause the device to run much hotter than expected. Be sure to keep in mind the power limits of your dock/device.

In conclusion, experiencing heat from Plugable products is a normal aspect of their operation. Users can rest assured that we prioritize the safety and efficiency of our devices. By understanding the factors influencing heat generation and following simple usage guidelines, users can make the most of their Plugable products while ensuring a reliable and efficient user experience.

The Windows Firewall may block some networking features when the local network is not set to Private.  This article will describe the process for setting the local network, either wired Ethernet or Wi-Fi to be a Private network.

Windows 11

1 - Connect the computer to the network, either wired or wireless

2 - Open the Windows Settings - right-click on the Start Menu and select “Settings” from the pop-up menu

3 - On the left column select “Network & internet”

For Wired Networks

4 - Select the “Ethernet” option

5 - The connected network should be expanded, if not click on “Network Connected" to expand the section

6 - Select the “Network profile type” either “Public network” or “Private network” to suite your needs

For Wi-Fi Networks

4 - Select the “Wi-Fi” option

5 - Select your Wi-Fi network name “properties”

6 - Select the “Network profile type” either “Public network” or “Private network” to suite your needs

Windows 10

1 - Connect the computer to the network, either wired or wireless

2 - Open the Windows Settings - right-click on the Start Menu and select “Settings” from the pop-up menu

3 - Select “Network & Internet” fro the bottom section

4 - Select the “Ethernet” option from the left pane

5 - Select the “Connected” network from the right pane

6 - Select the “Network profile type” either “Public network” or “Private network” to suite your needs

Windows PowerShell

If the option does not show up in the Windows Settings GUI, or if you prefer to use the terminal.

1 - Open a new terminal: Right-click on the Start Menu and select “Terminal” 

2 - Run the following command to list the available networks

Get-NetConnectionProfile

PS C:\Users\plugable> Get-NetConnectionProfile
Name                     : Network
InterfaceAlias           : Ethernet Instance 0
InterfaceIndex           : 7
NetworkCategory          : Private
DomainAuthenticationKind : None
IPv4Connectivity         : Internet
IPv6Connectivity         : NoTraffic

3 - Run the following command to set the network to Private

Set-NetConnectionProfile -Name Network -NetworkCategory Private

Where “Network” is the network name from step #2 and “Private” can be either “Public" or “Private”

One helpful way to identify your ethernet link rate speed is through the System Settings app in macOS. This can help us identify if your Plugable ethernet adapter is negotiating either 1Gbps or 2.5Gbps network speeds. Some routers have a mix of 1Gbps or 2.5Gbps ports, and in the macOS System Settings this will be shown in the Speed field. 

In this example, we will be analyzing our USBC-E2500, which is a 2.5Gbps ethernet adapter. This method applies to all of our ethernet adapters, such as:

• USB3-E1000
• USBC-E1000
• USBC-E2500
• USBC-E2500PD

Navigate to the Network section, select the entry named “USB 10/100/1G/2.5G LAN” with the Green - Connected icon. Expand the Details button, and go to Hardware.

Many users assume that USB-C devices can work with older Thunderbolt 2 Macs if they use a Thunderbolt 3 to Thunderbolt 2 adapter, such as the one made by Apple. However, this is not the case. These adapters are specifically designed to support Thunderbolt devices only - not standard USB-C peripherals.

While Thunderbolt 3 and USB-C share the same connector type, they use different underlying data protocols. Non-Thunderbolt USB-C devices, rely on USB standards for data and power. The Thunderbolt 3 to Thunderbolt 2 adapter does not carry USB signals; it only passes Thunderbolt data. Because of this, plugging a USB-C device into a Thunderbolt 2 Mac using this adapter will not work - the computer will not detect or communicate with the device.

If you need to connect peripherals to a Thunderbolt 2 system, we recommend using a USB-A dock or hub (if available on your system). This ensures compatibility without relying on unsupported adapter chains.

In short, even though the connectors may fit, USB-C devices are not compatible with Thunderbolt 2 Macs via Thunderbolt adapters - only Thunderbolt devices will work in that setup.

Improved Voltage Regulation Under Load

When multiple USB devices are connected - especially high-draw peripherals like external drives or charging phones - the demand on the dock’s internal power can spike. If the power supply were delivering only 5V, any load increase might cause voltage “sag,” potentially leading to unstable or unreliable performance.

By starting with a higher voltage like 12V or 20V, the internal voltage regulators within the dock or hub can more reliably and efficiently step down that voltage to a consistent 5V, even under heavy load. It’s similar to having a reservoir above a village - you’ll have more reliable water pressure regardless of demand.

Greater Power Efficiency Over Distance

Transmitting power at higher voltage and lower current reduces energy loss due to resistance in the wires (which causes heat). By increasing the voltage we can decrease the amperage for the same power, and power loss in the line is directly proportional to amperage squared so even a small decrease in the amperage adds up quickly. Once the power reaches the dock, it's stepped down to the voltages needed for USB ports. This not only enhances efficiency but also makes compact, cooler-running designs possible.

Special Consideration for USB-C Docks

USB-C docks commonly include 20V power supplies, which serve a dual purpose:

• Supplying 5V for downstream USB devices
• Delivering up to 100W (or more) to host laptops via USB-C Power Delivery

With USB Power Delivery 3.1 (EPR), even higher voltages (up to 48V) are supported, enabling future docks and laptops to handle even more powerful devices like desktop replacement laptops or external GPUs.

Will Future Docks Use 48V Power Supplies?

It's likely. While 20V is common now (especially for consumer devices), 24V+ power supplies are widespread in industrial and telecom applications. As high-performance laptops and workstations demand more power, consumer docks may start including 24V, 36V, or even 48V adapters. These would align with USB PD 3.1 specs and simplify designs that support extended power ranges.

However, for now, 20V remains a sweet spot for cost, availability, and compatibility across a wide range of devices.

TL;DR

Higher voltages like 12V or 20V are used for better regulation and more efficient power delivery.

USB-C docks use 20V to support Power Delivery charging (up to 100W+).

USB PD 3.1 EPR opens the door to 48V systems, and while uncommon now, future docking stations may shift to 48V as demand grows.

What is the MAC address?

The MAC address (Medium Access Control address) is a unique network address for each Network Interface Controller to identify the hardware on the network segment. The address is generally expressed as six hexadecimal digits, sometimes separated by a '-', ':', or without a separator.

The MAC address is assigned by the hardware manufacturer during production, however many network controllers allow the operating system (via the drivers) to override the MAC address, this is handled at the operating system level and does not change the address stored in the adapter.

The first three octets (first three hexadecimal values, six characters) identify the network hardware manufacturer while the last three octets should be unique within each hardware manufacturer's product line. For example Plugable's MAC addresses all begin with "8CAE4C", with lower values typically representing older companies, "000000" belongs to Xerox for example, some companies have multiple ranges of MAC addresses.

Why it can be useful to override the manufacturer's address?

Setting a custom MAC address can provide anonymity when connecting to public networks. It can also be used by an IT Network Administrator to provide specific access rights to computers based on the connection.

It can also be useful for Network Administrators for testing, troubleshooting, and maintenance to simulate different devices without having access to that specific device.

Changing the Mac Address in Windows

The MAC address can be manually set from the Device Manager:

1. Right-click on the Start Menu and select Device Manager from the pop-up window

2. Expand the Network adapters section and double-click on the network adapter to be modified

3. From the network adapter properties pop-up window, select the Advanced tab

4. Under the Property: category, scroll down to and select "Network Address"

5. In the Value: field, enter the new MAC Address in hexadecimal format, the field has a maximum of 12 characters so do not use any separators between octets

6. Select the OK button to proceed

You can also check the MAC Address from the command line

1. Right-click on the Start Menu and select Terminal or Windows PowerShell

2. Type in the following command ipconfig /all or ipconfig /all | findstr C:/"Physical Address" to filter just the Physical Address lines.

3. Scroll through the output to find the target network adapter and Physical Address

What is the MAC address?

The MAC address (Medium Access Control address) is a unique network address for each Network Interface Controller to identify the hardware on the network segment. The address is generally expressed as six hexadecimal digits, sometimes separated by a '-', ':', or without a separator.

The MAC address is assigned by the hardware manufacturer during production, however many network controllers allow the operating system (via the drivers) to override the MAC address, this is handled at the operating system level and does not change the address stored in the adapter.

The first three octets (first three hexadecimal values, six characters) identify the network hardware manufacturer while the last three octets should be unique within each hardware manufacturer's product line. For example Plugable's MAC addresses all begin with "8CAE4C", with lower values typically representing older companies, "000000" belongs to Xerox for example, some companies have multiple ranges of MAC addresses.

Why it can be useful to override the manufacturer's address?

Setting a custom MAC address can provide anonymity when connecting to public networks. It can also be used by an IT Network Administrator to provide specific access rights to computers based on the connection.

It can also be useful for Network Administrators for testing, troubleshooting, and maintenance to simulate different devices without having access to that specific device.

Checking the MAC Address in Linux

The MAC Address can be checked from the terminal:

1. Open a bash shell

2. Read the address from the /sys directory:

cat /sys/class/net//address

or from the ip command to print out all of the hardware MAC Addresses

ip -o link | awk '$2 != "lo:" {print $2, $17}'

Changing the MAC Address in Linux

Temporary change until system reboot

1. Open a bash shell

2. Run the following command to set the MAC Address for a specific network device.

sudo ip link set dev <devicename> down
sudo ip link set dev <devicename> address <mac address>
sudo ip link set dev <devicename> up

3. Confirm the new MAC address

Permanently change the MAC Address

This can depend on your distribution's specific network services and settings. This example will create a new systemd unit file to change the MAC Address on startup.

1. Open a bash shell

2. Create a new systemd unit file "/etc/systemd/system/changemac@.service with the following contents the mac address should be colon separated:

[Unit]
Description=Change MAC Address %i
Wants=network-pre.target
Before=network-pre.target

[Service]
Type=oneshot
ExecStart=/usr/bin/ip link set dev %i down
ExecStart=/usr/bin/ip link set dev %i address <mac address>
ExecStart=/usr/bin/ip link set dev %i up
RemainAfterExit=yes
User=root

[Install]
wantedBy=multi-user.target

3. Enable the service with the following command

sudo systemctl enable --now changemac@<interface_name>

4. Reboot the computer, the MAC address should be set to the new address