If you are not satisfied for any reason, we will work with you to make things right. Customer satisfaction is our number one priority.
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Plugable is unique in having the same people who develop our products support our products. Our USA-based team is contacted by email, eliminating the typical phone support experience with long hold times, low paid staff, and call-center metrics to get you off the phone as soon as possible. Focusing on email and forum support allows quick exchange of links, log files, and other technical details that simply cannot be sent over a phone.
If you have an issue with any Plugable device, the logs gathered from our PlugDebug tool are helpful for troubleshooting. Also, your description of the issue you are facing is the most valuable information for us – the better we understand the issue the better we’re able to help!
We are a Redmond, WA based company operating on Pacific Standard Time (GMT-8), and aim to offer quick replies during business hours Monday-Friday. On weekends and holidays we do our best to respond to all requests within 24 hours.