Thunderbolt 3 is a powerful technology, and system manufacturers have substantial discretion in how they implement various Thunderbolt 3 technical elements and features. As a result, compatibility information is complex and some currently available Thunderbolt 3 systems aren't compatible with our dual graphics adapters.
To work as expected with our Dual DisplayPort Adapter, the host Thunderbolt 3-enabled system must meet the following requirements:
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The system manufacturer must have physically routed two DisplayPort video output lanes to a single Thunderbolt 3 port. Thunderbolt 3 systems from Apple and Dell meet this requirement, the specifications for Thunderbolt 3 systems from other manufacturers may vary
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Current Thunderbolt 3 host firmware ("NVM") from the system manufacturer must be applied to the system
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Requires updated system UEFI BIOS, Thunderbolt 3 drivers, and graphics processing unit (GPU) drivers from system manufacturer
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Please note this adapter connects to monitors using the DisplayPort standard, which is different from HDMI. A separate HDMI version of the adapter is available if connectivity to HDMI displays is needed
Please refer to the attached Specification Sheet for additional compatibility information.
Example Compatible Systems
The following systems are fully compatible with our Thunderbolt 3 Dual DisplayPort Display Adapter (TBT3-DP2X-83):
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Apple MacBook Pro 2016/2017/2018/2019 and Apple MacBook Air 2018/2019/2020
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Dell XPS 13 9350, XPS 13 9360, XPS 13 9730, XPS 13 9380
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Dell XPS 15 9550, Dell XPS 15 9560, Dell XPS 15 9570
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Intel NUC models NUC8i7HNK, NUC8i7HVK
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Intel NUC models NUC9VXQNX, NUC9V7QNX,NUC9i9QNX, NUC9i7QNX, NUC9i5QNX
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Systems from other Windows laptop manufacturers may be compatible, but may not support dual displays (please see more detail below)
