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Plugable Thunderbolt 4 Dock for 4K Dual Monitors or Single 8K, 100W Laptop Charging
$199.95 USD
SKU: TBT4-UD5Amazon Rating : (205 Reviews)
Features
- Thunderbolt Certified—Awarded Best Thunderbolt Dock 2024 by Tom’s Guide and a part of the Intel Engineered for Evo program, this 13 port, dual 4K 60Hz HDMI, 8K-ready dock offers up to 100W Power Delivery (96W Certified), 40Gbps Thunderbolt 4 upstream and downstream ports
- Dual 4K—Prepare for productivity when you dedicate a screen to your current project and a second screen for email. Both will look crisp and clear on this Thunderbolt hub at up to 4K 60Hz via 2x HDMI ports, or one screen up to 8K via 1x Thunderbolt port
- Thunderbolt 4 Dock—Experience the power of Thunderbolt 4 certification with downstream front Thunderbolt 4 port; Benefit from up to 40Gbps data transfer, 15W charging for devices, or drive a single 8K display
- Compatibility—Fully compatible with Windows 10 or later systems supporting Thunderbolt 4 or USB4; On Mac systems, dual display is only supported on M1 Pro/Max, M2 Pro/Max, M3 Pro/Max, and M4/Pro/Max systems
- Enhance Your Setup—Elevate your workspace with seamless connectivity and high-performance features; Transform your workflow with this Thunderbolt docking station
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The Do It All Dock
A “do-it-all” dock, the Thunderbolt Certified TBT4-UD5 Plugable Docking Station was awarded The Best Thunderbolt Docking Station by Tom’s Guide (Tom's Guide, July 23rd, 2024), as well as verified for the Intel Engineered for Evo program. It stands out as a versatile and powerful hub for modern workspaces. Its robust design includes an array of 13 ports, catering to a wide range of connectivity needs.
Starting with the 40Gbps Thunderbolt 4 host port, this HDMI docking station offers plenty of bandwidth to support two HDMI ports, each capable of driving dual 4K 60Hz displays. A downstream 40Gbps Thunderbolt 4 port is also included to provide high-speed connectivity for advanced Thunderbolt-based applications, such as fast storage devices. Use it to alternatively charge your phone or tablet with up to 15W of power or power an external display such as a USB-C monitor at up to 8K
In addition to Thunderbolt 4 to HDMI display options, the TBT4-UD5 boasts a USB-C port with a 10Gbps transfer rate, ideal for quick file transfers and efficient data management. There are also 4x USB ports (2x 10Gbps, 2x 5Gbps), perfect for connecting a variety of peripherals like keyboards, mice, and external drives. Throw in SD and Micro SD slots, a combo audio jack, Gigabit Ethernet, and a slot for a K lock, and this setup ensures that users can create a powerful and integrated workstation.
Speaking of power, the TBT4-UD5 Thunderbolt and USB4 dock packs it in with up to 100W Power Delivery (96W certified) — more than enough for most power-hungry laptops. Especially useful in business and education environments, the Plugable TBT4-UD5 Docking Station delivers exceptional functionality and convenience.
It’s worth noting on Mac systems, dual display is only supported on M1 Pro/Max, M2 Pro/Max, M3 Pro/Max, and base model M4/Pro/Max systems. Base model M1, M2, and M3 systems will only support one extended display.
Compatibility
| System Requirements | Host computer with a built-in Thunderbolt 4 or USB4 port running Windows 10 and later or macOS 11 and later |
| Drivers | Typically no driver installation is necessary on the host computer in order to use the TBT4-UD5. On Windows, it may be necessary to manually install an Ethernet adapter driver to ensure the best performance. |
| Mac Configuration | Apple Mac systems with an Apple processor must have an M1 Pro/M1 Max, M2 Pro/M2 Max, M3 Pro/M3 Max, Base M4, M4 Pro, M4 Max processor in order to use dual displays. Base M1, M2, or M3 Macs only support a single display. Note: M3 can support dual displays in clamshell mode. |
| Display Capabilities | The TBT4-UD5 has two built-in HDMI video outputs each supporting up to a maximum 4K resolution at up to a maximum 60Hz refresh rate. Dual display capability is dependent on the host system’s external display capability. Up to 8K video is supported via downstream front Thunderbolt port (total maximum of two displays possible). |
A: Yes, with important qualifications. Macs with ‘base’ M1, M2, or M3 processors will support only one external display. Macs with M1 Pro, M1 Max, M2 Pro, M2 Max, M3 Pro, and M3 Max, Base M4, M4 Pro, M4 Max processors will support two external displays.
A: A computer that has a Thunderbolt 4 port or USB4 port that is running Windows 10 or later or macOS 11 or later should be compatible with the Plugable TBT4-UD5 docking station. Computers that do not meet these requirements, including Windows Thunderbolt 3 hosts, are not supported.
A: Downstream Thunderbolt ports provide maximum flexibility in terms of the devices that can be used. If the host has a Thunderbolt 4 port, then the downstream Thunderbolt port will work as a Thunderbolt 4 port which allows Thunderbolt 4, 3 and USB-C devices to be connected.
A: No software or driver installation is necessary in order to use the TBT4-UD5.
A: HDMI monitors are supported at up to a maximum of 4K 60Hz. For monitors with USB-C ports, up to a single 8K display can be connected via the front Thunderbolt port. Note, a total maximum of two displays can only be connected at a single time.
 |
 |
 |
 |
|
|---|---|---|---|---|
Laptop Compatibility |
USB4, Thunderbolt 4 |
USB4, Thunderbolt 4 |
USB4, Thunderbolt 4 |
USB4, Thunderbolt 4 / 3, USB-C |
Laptop Charging |
100W (96W Certified) |
100W (98W Certified) |
100W (96W Certified) |
100W (96W Certified) |
Max # of Displays |
Up to 2x |
4x *Thunderbolt 4 Windows |
Up to 2x |
Up to 2x |
Downstream Thunderbolt Ports |
1 |
N/A |
2 |
N/A |
# of Ports |
13 |
16 |
11 |
14 |
Ethernet |
1.0 Gigabit |
2.5 Gigabit |
2.5 Gigabit |
1.0 Gigabit |
Media Card Reader |
Full-size SD and microSD |
Full-size SD and microSD |
Full-size SD |
Full-size SD and microSD |
Orientation |
Horizontal |
Vertical or Horizontal |
Horizontal |
Vertical or Horizontal |
Filter Help Articles and Frequent Questions by Category
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You can always contact support if you need help too!
USB Port Types
USB-A
pietz, CC BY-SA 3.0 , via Wikimedia Commons
This is the standard USB connection that most computers offered prior to the introduction of USB Type-C (USB-C). Even after the introduction of USB Type-C, this is still quite common.
It can provide data transfer rates up to the USB 3.1 Gen 2 (10 gbps) specification depending on the host and device, but does not directly support video in the way that USB-C Alternate Mode does. This limitation makes DisplayLink USB graphics adapters and docking stations ideal on systems that do not have USB-C, or in instances where more displays are needed beyond available video outputs of a PC.
USB-B
Fred the Oyster, CC BY-SA 4.0 , via Wikimedia Commons
IngenieroLoco, CC BY-SA 4.0, via Wikimedia Commons
This type of connection comes in a couple different styles depending on whether USB 3.0 and higher transfer rates are supported (bottom graphic). Usually this type of connection is used to plug into USB devices that do not have a fixed cable connected, such as USB docking stations, USB hubs, printers, and others.
USB Mini-B
Fred the Oyster, CC BY-SA 4.0 , via Wikimedia Commons
One of the first connectors for charging a smartphone, wireless game controller (such as the Sixaxis and DualShock 3), and other small devices such as external hard drives. Not commonly used today, but is still used in some cases. Most devices using USB Mini B are using USB 2.0, though a USB 3.0 variant does exist. This specification also added USB On-The-Go (OTG) functionality, though it is more commonly implemented with Micro USB.
USB Micro-B
Fred the Oyster, CC BY-SA 4.0, via Wikimedia Commons
IngenieroLoco, CC BY-SA 4.0 , via Wikimedia Commons
A smaller connector that serves many of the same uses as the Mini B connector, with added optional features such as Mobile High-Definition Link (MHL) to allow devices like smartphones to output video to larger displays without requiring a dedicated port for video output.
The larger variant of USB-B is most commonly used for external hard drives for higher 5Gbps transfer rates.
USB-C, Thunderbolt™ 3, and Thunderbolt™ 4
Niridya , CC0, via Wikimedia Commons
The most recent USB connection, USB Type-C (USB-C), represents a major change in what USB can do. The connector is smaller, can be connected in two orientations, is able to carry substantially more power and data, and can directly carry video signals of multiple types (HDMI, DisplayPort, etc.) Intel has also adapted the USB-C connector for use with Thunderbolt 3 and Thunderbolt 4.
It is important to note that while all Thunderbolt 3 and Thunderbolt 4 connections are USB-C, not all USB-C connections can be used with Thunderbolt 3 or Thunderbolt 4 devices.
More details regarding physical USB connections can be found on Wikipedia . The graphics depicted here are adapted from Wikimedia Commons by various artists under the Creative Commons Attribution-Share Alike 3.0 Unported license.
Can I Connect a DisplayPort (DP) Monitor to the HDMI Port on This Device Using an Adapter or Cable?
No. Most DisplayPort to HDMI cables and adapters are one-way adapters from a DisplayPort Source (computer or docking station) to a HDMI Sink (television, computer monitor, or projector). These cables do not work in reverse.
DisplayPort uses packet-based data transmission, breaking the video stream into individual packets of data allows for longer cable runs, use in both copper and fiber-optic cables, and allows for higher bandwidth than other video formats. It is relatively easy to convert from DisplayPort to HDMI (computers with HDMI output ports already do this internally) and dual-mode DisplayPort outputs have built-in adapters to output a HDMI signal for use with passive DisplayPort to HDMI adapters.
HDMI uses a video signal, similar to DVI, this requires more power to operate at the same cable lengths as DisplayPort and requires significantly more processing power to create DisplayPort packet-based data.
Externally powered HDMI to DisplayPort adapters do exist, these generally have a USB or small barrel plug for power, and can convert from a HDMI Source to DisplayPort Sink. In most cases they have reduced resolution or refresh rates compared to modern signal sources and can introduce delay in the data connection between the display and computer potentially causing reduced connectivity or display performance problems.
We do not currently recommend using HDMI to DisplayPort adapter with our docking stations. In our testing they have been unreliable compared to a native DisplayPort connection. Many of our newer docking stations include both HDMI and DisplayPort outputs to reduce the need for additional adapters or adapter cables.
Understanding and Troubleshooting Network Performance
Computer networking is a complex topic. In this article, we'll be taking a deep dive on the nuances of network performance for those who need some additional explanation while striving to be concise, and to educate users of various experience levels relating computer hardware and computer networking.
If you just need to know how to perform a network performance test/benchmark, jump down to configuring iPerf.
Core Network Concepts
LAN vs WAN
With regards to network performance, it is crucial to first separate whether an issue is with Wide Area Network (WAN) performance, or if the issue is with Local Area Network (LAN) performance.
Your LAN is essentially the network inside your home or business. Many homes use a combination modem/router device provided by their Internet Service Provider (ISP). In some cases, especially in businesses, you may have a separate modem and router, along with other equipment connecting to the router such as a network switch.
Your modem, and the connection it establishes to your ISP—whether through coaxial cable, fiber, phone lines, or long-range wireless—essentially marks the point between the WAN and the LAN. The connection your modem makes to your ISP is the WAN, and any devices you connect through your router behind that modem belong to the LAN.
Link Rate
Almost every type of connection your computer makes to any piece of hardware will have a link rate of some kind. The link rate establishes how fast data can possibly be transferred across any given connection, but it does not guarantee how fast the hardware on either end of the connection will actually transfer data.
The concept of link rates, and their related bottlenecks, is likely best conveyed by giving an example of what connections might be involved in transferring a file from one computer on your LAN to another.
- 800Mbps—The file source is a USB 3.0 thumb drive capable of 100MB/s (800Mbps) read/write.
- 480Mbps—The USB 3.0 thumb drive is plugged into a USB 2.0 port on the PC, which has a maximum throughput of 480Mbps
- 1000Mbps—PC1's Ethernet connection establishes 1Gbps (1000Mbps) link to the router via Ethernet
- 300Mbps—The router connects to a second PC (we'll refer to this as PC2) via Wi-Fi, and it has established a 300Mbps link to the Wi-Fi adapter on PC2
- 480Mbps—The Wi-Fi adapter on PC2 is connected via a USB 2.0 port. The link rate of the USB connection to PC2 is at 480Mbps
- 6000Mbps—PC2 is going to store the file on an internal hard drive with a link rate of 6Gbps
- 1600Mbps—File Destination: SATA hard drive capable of 200MB/s (1600Mbps) read/write.
Following this chain, we see that 300Mbps is the slowest link rate established. This means that, regardless of the link rates established elsewhere, the absolute maximum the data can possibly be transferred is 300Mbps.
if we were to change the Wi-Fi connection to a wired Ethernet connection capable of 1Gbps, our performance bottleneck would then become the USB 2.0 connection to the USB drive where the file is stored.
Ports and Interfaces
Interfaces
A network interface represents connections, whether wired or wireless, that are made to form a network between devices.
Ports
Some may refer to physical hardware connections as "ports". For the purposes of networking, ports are logical constructs that can also be referred to as "network ports". Each network interface has 65,535 of these logical ports. Each port on a network interface is a separate data connection.
Benchmarking Network Adapter Performance
To properly benchmark network adapter performance, we need to:
- Use a simple LAN configuration
- Eliminate bottlenecks, especially link rate bottlenecks
Websites like speedtest.net, fast.com, and other performance tools in your web browser are going to use your WAN connection, and are not appropriate for determining if a network adapter is working well.
Transferring files from one computer to another on your LAN is typically not the best way to benchmark a network adapter. File transfers are bottlenecked by a number of things, including performance limitations of the disk the data is on, and often times a lack of establishing parallel network connections to perform the task.
One of the most accurate ways to benchmark network performance on a LAN is by using iPerf . To more effectively benchmark network adapter performance, it is best to establish a point-to-point connection between two PCs, rather than connecting through a router or switch.
Configuring iPerf
To test a connection using iPerf, you'll need at least two network interfaces, and preferably two computers. You'll also need to know the IP (Internet Protocol) address assigned to each network interface . One network interface will function as an iPerf server, and the other network interface will function as an iPerf client. Lastly, you'll need to download the version of iPerf 3.x that's appropriate for your computer's operating system and extract/install it .
Windows
- Make sure the drivers for both network interfaces involved in the test are using up-to-date drivers. Drivers for Plugable products can be found here.
- Download and extract iPerf for Windows
- Open Command Prompt
- Press Windows Key + R or + R, then enter
cmdin the window that appears - Search the Start Menu for
Command Prompt, and open it
- Press Windows Key + R or + R, then enter
- Navigate Command Prompt to the directory the directory where iPerf is located
- The
cdcommand is for 'change directory'- If you have a folder named 'iperf' on your Windows desktop, you can reach it in command prompt with the command
cd %USERPROFILE%\Desktop\iperf
- If you have a folder named 'iperf' on your Windows desktop, you can reach it in command prompt with the command
- The
- Run iperf in server mode via Command Prompt
iperf3.exe -s
macOS
- Usually it is best to install iperf on macOS using brew in Terminal
- Make sure the drivers for both network interfaces involved in the test are using up-to-date drivers
- Open Terminal
- Run iPerf in server mode
iperf3 -s
Linux
- Usually it is best to install iperf using the package manager in your Linux distro. For example, in Ubuntu, use
apt: sudo apt install iperf3
- Make sure the drivers for both network interfaces involved in the test are using up-to-date Drivers
- Open Terminal
- Run iPerf in server mode
iperf3 -s
Next, you'll need to run iPerf in client mode, targeting the IP address of the server/interface where iPerf is running in server mode. Additionally, we'll run the test for 30 seconds using -t 30 and with four parallel connections using -P 4. Running 4 parallel connections is optimal for saturating a network link.
Windows
- Open Command Prompt
- Press Windows Key + R or + R, then enter
cmdin the window that appears - Search the Start Menu for
Command Prompt, and open it
- Press Windows Key + R or + R, then enter
- Navigate Command Prompt to the directory the directory where iPerf is located
- The
cdcommand is for 'change directory'- If you have a folder named 'iperf' on your Windows desktop, you can reach it in command prompt with the command
cd %USERPROFILE%\Desktop\iperf
- If you have a folder named 'iperf' on your Windows desktop, you can reach it in command prompt with the command
- The
- Run iperf in client mode via Command Prompt (replace 192.168.0.200 with the IP address of the server/interface where iPerf is running in server mode)
iperf3.exe -c 192.168.0.200 -t 30 -P 4
macOS / Linux
- Open Terminal
- Run iPerf in client mode (replace 192.168.0.200 with the IP address of the server/interface where iPerf is running in server mode)
iperf3 -c 192.168.0.200 -t 30 -P 4
iPerf should start performing a network performance test. If the test fails to start, make sure that iPerf is not being blocked by your PC's/Mac's firewall.
Why iPerf is Ideal for Benchmarking
Unlike a file transfer, iPerf runs in memory on the PC and generates data to send using the CPU directly. This alleviates potential bottlenecks generated by storage devices, and allows you to explicitly control how many parallel connections are being used to transfer data rather than being unsure if parallel network connections are being used by other means.
Conclusion
There's a lot more to networking that isn't covered in this article, but we hope this helps explain enough to get an accurate measure of your network performance.
If you need assistance with your Plugable product that features network connectivity, please contact us for further assistance.
No Sound? How to Change Your Default Audio Device to Your Plugable Product
Whether you're on Windows, macOS, or Linux, it's common to add new audio devices to your computer.
Some examples of additional audio devices you may want to switch to include:
- Bluetooth headsets, headphones, and speakers
- Speakers built into a display, such as a TV or monitor
- A USB sound card, digital audio converter (DAC), or analog to digital converter (ADC)
- USB microphones
- Audio jacks on a docking station
These steps don't apply to the Plugable Performance NIX HDMI Capture Card (USBC-CAP60).
Here are the steps that you need to set a new default audio recording or output device on different operating systems.
Set Audio Output Device
Set Audio Recording Device
Set Default Playback Device in Windows
- Check that your device is properly connected, and that any necessary drivers are installed
- It is also a good idea to make sure that your sound device is turned on, and that the device's volume control is not at the absolute minimum setting
- Right-click on the speaker symbol in the Windows taskbar/system tray
-
Windows 7/8.x—Select Playback Devices. The Sound window will open with the Playback tab highlighted
-
Windows 10/11—Select Open Sound Settings then click the link under 'Related Settings' for Sound Control Panel, then click the Playback tab
- Alternatively, after selecting Open Sound Settings, use the dropdowns under the Output header
-
Windows 7/8.x—Select Playback Devices. The Sound window will open with the Playback tab highlighted
- Find your device in the window
- A Plugable USB 3.0 docking station or sound-enabled display adapter will appear as Plugable Audio
- A Plugable USB 3.0 Silicon Motion docking station or sound-enabled display adapter will appear as SMI USB Audio
- A Plugable USB 2.0 docking station will appear as USB Multimedia Audio Device
- A Plugable USB Audio adapter will appear as USB Audio Device
- Right-click on the device you found in step 3 and select Set as Default Device. A check mark should appear next to your device, and sound should now play through it
- Click OK to exit the window
Additional Configuration for Bluetooth
Please see our pairing and configuration guide for Bluetooth devices.
Set Default Playback Device in macOS
- Open System Preferences
- Click Sound
- Select Output
- Select the most appropriate device
- A Plugable USB Audio adapter will appear as USB Audio Device
Set Default Playback Device in Linux
- Ensure that you audio device is connected to the PC
- If the audio device is self-powered, it is a good idea to make sure that it is powered on, and that the device's volume control is not at the absolute minimum setting
- Launch the 'Settings' application in your distro
- Go to the 'Sound' option
- Find the dropdown for your 'Output Device', and change it to your preferred output device
- For additional sound device controls, you may want to consider using Pulseaudio Volume Controls (package name pavucontrol)
Set Default Recording Device in Windows
- Check that your device is properly connected, and that any necessary drivers are installed
- It is also a good idea to make sure that your sound device is turned on, and that the device's volume control is not at the absolute minimum setting
- Right-click on the speaker symbol in the Windows taskbar/system tray
-
Windows 7/8.x—Select Recording Devices. The Sound window will open with the Recording tab highlighted
-
Windows 10/11—Select Open Sound Settings then click the link under 'Related Settings' for Sound Control Panel, then click the Recording tab
- Alternatively, after selecting Open Sound Settings, use the dropdowns under the Input header
-
Windows 7/8.x—Select Recording Devices. The Sound window will open with the Recording tab highlighted
- Find your device in the window
- A Plugable USB 3.0 DisplayLink docking station or sound-enabled display adapter will appear as Plugable Audio
- A Plugable USB 2.0 docking station will appear as USB Multimedia Audio Device
- A Plugable USB Audio adapter will appear as USB Audio Device
- Right-click on the device you found in step 3 and select Set as Default Device. A check mark should appear next to your device, and sound should now play through it
- Click OK to exit the window
Additional Configuration for Bluetooth
Please see our pairing and configuration guide for Bluetooth devices.
Set Default Recording Device in macOS
- Open System Preferences
- Click Sound
- Select Input
- Select the most appropriate device
- A Plugable USB Audio adapter will appear as USB Audio Device
Set Default Recording Device in Linux
- Ensure that you audio device is connected to the PC
- If the audio device is self-powered, it is a good idea to make sure that it is powered on, and that the device's volume control is not at the absolute minimum setting
- Launch the 'Settings' application in your distro
- Go to the 'Sound' option
- Find the dropdown for your 'Input Device', and change it to your preferred input device
- For additional sound device controls, you may want to consider using Pulseaudio Volume Controls (package name pavucontrol)
My Docking Station/Adapter Works Well With My Windows Laptop, but When I Close the Lid the Displays and Laptop Turn Off or Sleep. How Do I Fix This?
Most Windows notebook computers power management settings will default to putting the computer to sleep with the lid closed, regardless of any external displays, keyboard, or mouse connected to the computer. If this is happening but you would prefer the system to remain active with the lid closed utilizing the external display or displays, these settings can be changed by performing the following:
For Windows 10:
- Start by right-clicking on the Start button and select Power Options from the menu.
- From the right side of the Power Options settings page, select the blue link for Additional power settings
- From the choices present on the left-hand side of the Power Options window, please click on Choose what closing the lid does
- Make sure the setting for When I close the lid under the Plugged In column is set to Do Nothing
- Click the Save Changes button and restart the system (making sure that the laptop’s power adapter is also connected) and test the behavior again.
For Windows 11:
- Start by right-clicking on the Start button and select Power Options from the menu.
- In the upper left corner of the settings window, in the search box, type "lid" then select Change what closing the lid does from the search results
- Make sure the setting for When I close the lid under the Plugged In column is set to Do Nothing
- Click the Save Changes button to apply the new settings.
Closing the lid should no longer put the computer into sleep mode when an external display and power source is connected, instead one of the external displays should now become the Primary display with the desktop icons instead of the laptop's built-in display.
The lid may still need to be opened to perform the following tasks:
- To power on the computer from a fully powered off state
- To log into the computer if logged out or if the computer is restarted with the lid closed
- To wake the computer from a deep sleep state ( hibernation, or Windows hybrid sleep states )
My Windows Laptop Will Not Boot Properly When My Docking Station Is Connected
If your Windows laptop will not boot properly when a docking station is connected to the laptop, most often the cause is an external device connected to the docking station (for example an external USB storage drive) as opposed to the dock itself.
If you are affected by this condition, please follow these steps in order to isolate the behavior further:
- Disconnect all USB devices from the docking station and put them aside for the moment.
- Disconnect any displays connected to the dock's video outputs.
- Disconnect any audio devices connected to the dock's audio ports (if present).
- Disconnect the Ethernet network cable from the dock's Ethernet port (if present).
- The only remaining connections should be the dock's power adapter cable and the USB cable used to connect it to the laptop. No other external devices should be connected to the dock.
- While in this state, reboot the laptop to test the behavior.
- Assuming the laptop boots as expected, please reconnect each device back to the dock one at a time and reboot after each one to test the behavior again. Please reconnect the displays first, then the audio devices, then the Ethernet cable. Please reconnect any USB devices to the dock last, again rebooting after each one is added to test the behavior.
In our experience helping others, the most common cause of this behavior is an external USB storage drive connected to one of the dock's USB ports. In some cases, a laptop may try to boot from an external storage drive by mistake as opposed to the laptop's built-in storage drive. Since most external USB storage drives are not 'bootable', this can interrupt the boot process.
If this behavior occurs, the most common way to mitigate the behavior is to access the laptop's System BIOS (also known as UEFI firmware) to change the 'boot order' settings to ensure that the laptop's internal storage drive is the first boot option. Doing so helps ensure that the laptop will not try to boot from an external USB storage device.
Every laptop system is different, so the best resource for accessing the System BIOS and changing the settings is the manual for the laptop provided by the laptop manufacturer.
Docking Station Power Adapters
Below is a list of power adapter models used by Plugable docking stations. We offer refurbished replacement power adapters on eBay as they are available for purchase, however, we may not have replacement power adapters available for all of our docking stations.
If the power adapter for your docking station or region is not listed, out of stock on eBay or if you have any other questions regarding replacement power adapters for our docks please contact us at support@plugable.com and we will be happy to assist further.
We offer a 30-day return period for our replacement power adapters listed on eBay.
| Dock Models | Power Supply Model Number | Replacement Power Supply (if available) |
|---|---|---|
| USB 3.0 / USB-C Docking Stations | ||
| UD-3900 UD-3000 UD-5900 UD-PRO8 UD-3900C |
DSA-24PFS-05 |
|
| UD-3900H | P120W2000U |
|
| UD-3900PDZ | ADS-110CL-19-3 2000090E |
|
| UD-3900Z | ADS-26SGP-12 12024E |
|
| UD-6950 | A16-045N3A |
|
| UD-6950H | P200W2000UG |
|
| UD-6950Z | ADS-40SGP-19 20040G |
|
| UD-CA1 UD-CA1A |
EA10953D-200 |
|
| UD-ULTCDL (MK1 original and MK2 updated version) Note: Check here to determine what version of dock you have |
A16-065N2A (MK1 model) A18-135P1B-Rev3 (MK2 model) Note: MK2 model adapters will work with MK1 docks |
|
| UD-ULTC4K (MK1 original and MK2 updated version) Note: Check here to determine what version of dock you have |
A16-100P1A (MK1 model) A18-135P1B-Rev3 (MK2 model) Note: MK2 model adapters will work with MK1 docks |
|
| UD-3900C4 |
A18-135P1B-Rev3 |
North America plug |
| UD-3900PDH |
PS200D06500G1 |
North America plug |
| UD-768PDZ |
PA-1131-72 v2 |
North America plug |
| UD-6950PDZ |
A16-100P1A rev 3 |
North America plug |
| UD-MSTH2 |
ADS-110DL-19-1 200110E |
North America plug |
| UD-MSTHDC |
ADS-110DL-19-1 200110E |
North America plug |
| UD-CAM |
A16-100P1A |
|
| UD-CUBE |
EA1024CR-050 |
|
| UD-6950PDH |
PS200D06500G1 (v1 of dock*) F-J-SW202720006700 (v2 of dock with serial numbers 4157 or newer*) *For more details about v1 and v2 UD-6950PDH docks visit our Knowledge Base article |
North America plug (v1) North America plug (v2) |
| Thunderbolt / USB4 Docking Stations | ||
| TBT4-UDZ |
PA-1131-72 v2 |
North America plug |
| TBT3-UDC1 | PA-1131-72 v1 |
|
| TBT3-UDV | A18-135P1B-Rev1 |
|
| TBT3-UDZ | PA-1171-72 |
|
| TBT3-UDC3 | PA-1171-72 |
|
| TBT4-HUB3C | ADS-110DL-19-1 200110E |
|
| USB4-HUB3A |
ADS-110DL-19-1-200100E |
North America plug |
| TBT4-UD5 | FJ-SW202720006400 |
North America plug |
| TBT4-UDX1 | A18-135P1B-Rev4 A18-135P1B-Rev3 (Large Barrel) |
|
| TBT-6950PD | YW180A2-2100858 |
|
| UD-4VPD |
PA-1171-72 |
North America plug |
My Plugable Dock Is Missing a Component Such As the Power Supply, USB Cable, or Other Adapter.
If your package is missing one or more of the items that should be included with your Plugable dock (included items are listed on a chart on the side of the box), start by double checking if the part is still in the packaging. Pieces can occasionally get stuck in the corners under the main insert in the box.
If you are still unable to locate the piece, please contact support@plugable.com with the following information:
1. Amazon Order ID (or other proof of purchase) associated with your Plugable device.
2. A description of the parts that are missing from your order.
3. Your preferred shipping address (and a phone number associated with that address).
4. The serial number of your Plugable Dock.
Can I Connect My High Refresh Rate Monitor (e.g. 120Hz, 144Hz) to a Plugable Dock?
Most Plugable docks do not officially support monitors over 60Hz including 120Hz or 144Hz refresh rate unless otherwise specified on the Plugable product page or listing.
DisplayLink USB Graphics technology and Silicon Motion based docking stations and graphics adapters, like our USB 3.0 dual display and USB Type-C triple display docking stations, are limited to 60Hz fresh rate by the USB graphics controller hardware.
USB Type-C DisplayPort Alternate Mode docking station and ports on our USB Type-C Triple Display Docking Stations can support higher refresh rates, but may be limited by the computer's capability and available bandwidth to the docking station. Additionally, when paired with DisplayLink or Silicon Motion USB graphics, having displays at different refresh rates may reduce overall system performance. Due to this we normally recommend limiting all connected displays to 60Hz refresh rate when using DisplayLink and Silicon Motion graphics technology with directly connected, or USB Type-C DisplayPort Alternate Mode controlled displays.
Monitors with refresh rates higher then 60Hz may be connected to a docking station operating at up to 60Hz, or connected directly on the computer's HDMI or DisplayPort to ensure the display is powered by the system's native GPU.
Do Plugable products support the Apple SuperDrive?
Unfortunately Plugable products do not support the Apple SuperDrive.
The Apple SuperDrive has stringent power requirements that can only be met by directly connecting the SuperDrive to your host laptop. As a result at this time Apple recommends only using their USB-C adapter cables. You can find more information on that here → How to connect the Apple USB SuperDrive
If you have purchased a Plugable product to use with your Apple SuperDrive, and would like some additional assistance please do not hesitate to reach out. You can do so by emailing support@plugable.com, or going to Plugable.com/Support.
My Plugable product with wired Ethernet is no longer working on macOS. What can I do?
Please Note
The below guide is an advanced troubleshooting step, and we do not recommend doing so unless you are comfortable manually altering files on your Apple product running macOS. You may not be able to perform the below troubleshooting step if you are unable to execute administrative credentials on your laptop. Please reach out to our support first if you do not wish to attempt the below instructions. You can do so at Plugable.com/Support
How to delete a specific Ethernet adapter from your Network devices on macOS
- Click on the Apple logo in the top left corner of your primary monitor, and select ‘System Preferences’
- Next select ‘Network’ in the ‘System Preferences' window.
- In the now visible list, please select the Plugable Ethernet, or Thunderbolt Ethernet device that may not be working as expected.
- Once selected click on the minus button in the bottom left of the network window.
- Click on Apply in the bottom right.
- Next click on the plus button in the bottom left of the network window, and add the previously removed device.
- Click on Apply in the bottom right.
- Test to see if this has resolved the unexpected behavior, and assure that your Ethernet is now working.
- If this does not resolve the problem, please proceed to the next section (As noted previously the next section is for advanced users only!)
Manually erase your macOS Network Settings to fully reset the Network configuration
(Advanced! Click to reveal)
- Open the ‘Finder’ app, then in the ‘Go’ menu at the top of your screen select ‘Computer’
- Click on ‘Macintosh HD’ then Library, Preferences, SystemConfiguration
- Copy the file named ‘NetworkInterfaces.plist’ to your desktop as a backup of your current configuration.
- Delete the original version of the ‘NetworkInterfaces.plist’ located in the SystemConfiguration directory.
- Restart your Mac
- Login to your Mac, and return to System Preferences → Network
- If the list is now empty, please re-add the Plugable or Thunderbolt network adapter by clicking on the plus button in the bottom left of the Network window. Once done click on 'Apply'.
- Test to see if this has resolved the unexpected network behavior
I am still unable to get my Ethernet connection working on my Mac
If this is the case please reach out to our support team. When you do please include a diagnostic log gathered using our PlugDebug tool (instructions are provided on the PlugDebug page). If you are not able to gather the PlugDebug diagnostics do not worry we are still here to help! Please reach out to our support team at support@plugable.com or Plugable.com/Support with a detailed description of your problem, and the model of Plugable product you are using.
Can I leave my notebook computer connected to a charging dock overnight, or should I discharge and recharge the notebook battery regularly?
We are often asked if it is okay to leave a notebook computer connected to one of our USB-C docking stations with Power Delivery for extended periods of time. The short answer is yes, it is no different from leaving the laptop connected to the manufacturer's original USB-C power supply for the same time. The long answer is yes for modern laptops, and maybe for older (1990s-early 2000s laptops) and involves going into the different battery technologies used in consumer electronics devices.
Another common question is if it is possible to use the docking station but to disable powering and charging the computer. When a modern notebook computer runs on battery power it will often set the system to a reduced power state which may impact performance, or connected devices and we recommend always powering the computer when using a desktop docking station. For all of our docking stations that provide power to the host computer this will not affect the lifespan of the computer's battery.
Modern Laptop Batteries: Lithium-Ion
Lithium-ion (li-ion) batteries are found in a wide range of consumer electronics from notebook computers and cell phones, to electric cars, power tools, and wearable electronics like wireless earbuds. Li-ion offers fast charging, high-current discharging, fairly long service live compared to other rechargeable battery technologies and are relatively inexpensive.
The life-span of a rechargeable battery depends on many factors including age, temperature history, charging patterns, the chemical composition of the specific battery, and usage. For example batteries stored at 100% charge will degrade faster than batteries stored at 50% charge, this is why most consumer electronics devices arrive from the manufacturer with between 25% to 75% charge.
Lithium-ion batteries are consumable components, however in most modern computers, cell phones, and tablets these are not user serviceable components. To help maintain the battery all modern computers and most consumer electronics will include battery charge and protection circuits. These can be fairly simple, charging up the battery at preset rates depending on the charge level to help maintain the battery life, or complex software controlled charging that monitors battery temperature, voltage and current draw to maintain the fastest charging while maintaining the battery longevity.
Modern notebook computers can be left connected to the original power cable or a docking station with charging capability for extended periods, and do not benefit from regular discharge/recharge cycles. Our docking stations with charging capability rely on USB Type-C Power Delivery to power and charge compatible computers. USB Type-C Power Delivery is a negotiated charging protocol between the host computer and the docking station or USB Type-C power supply, this allows the computer to draw only the power it requires, and even select the best voltage level for powering the computer. In combination with a computer's built-in battery charging controller the computer is capable of maintaining the battery's optimal state even when left connected to a power source for an extended period of time.
Legacy Laptop Batteries: NiCad and NiMH
Older laptops, from the 1990s and some early 2000s, as well as some consumer electronics, and most rechargeable AA or AAA battery replacements use Nickel-Cadmium (NiCad) or Nickel-Metal Hydride (NiMH) batteries. These batteries are slower to charge and discharge than li-ion batteries, and require very simple charge controllers, and in some cases can even be trickle-charged ( very low-current continuous charging ) if desired.
These batteries generally don't have smart charging controllers and to prolong the life of the battery required "training" or fully discharging and recharging the battery every so often. Many laptop manufacturers recommended fully charging and discharging a new laptop 2-3 times to train the battery, this is not necessary with modern laptops.
Conclusion
Modern notebook batteries are managed by the computer's built-in battery charging circuit, and require little to no user intervention to maintain optimal battery health. It does not harm the battery to leave the computer connected to an external power supply, so long as the computer is being used regularly. If the computer is to be stored for a prolonged period then discharging the battery to between 50-75% can help to maintain the battery life.
Batteries are consumable components and degrade over time, however modern notebook computers can extend the battery life generally to meet or exceed the life of the computer's other electronic components.
What does the power button on the TBT4-UD5 do and what do the lights indicate?
The power button for the TBT4-UD5 is simply to turn the dock on or off. This button does not have any influence on the computer itself (power button will not power on/off the attached host system).
When the dock is powered off all devices attached to the dock will also lose power and the dock will no longer be recognizable by the system or offer charging (until it is turned back on).
Please note that the dock will automatically power on when attached to AC power and this is indicated by a orange (or blue) light on the front. An orange light means the dock is getting power but that it is not connected to a host system. A blue light means the system is getting power and has successfully connected to a host system.
How many external displays can I connect to the TBT4-UD5?
The TBT4-UD5 is a Thunderbolt 4 docking station based on the Intel Goshen Ridge chipset. The display output capabilities of the TBT4-UD5 are ultimately determined by the display output capabilities of the host system.
Thunderbolt 4 host system:
When the TBT4-UD5 is connected to a computer with a Thunderbolt 4 port, the maximum number of displays that can be connected to the docking station is two.
*Note that base model M1 / M2 / M3 MacBook's can only support a single display.
The TBT4-UD5 has 2 built-in HDMI video output ports, and one downstream Thunderbolt port.
A USB-C cable or video adapter can be connected to the downstream Thunderbolt 4 port to connect a display.
The video outputs via the TBT4-UD5 are provided on a ‘first come, first served’ basis. This means that if a display is connected to the downstream Thunderbolt 4 port on the dock, you can connect one more display to one of the HDMI ports.
If both HDMI ports are occupied, the downstream Thunderbolt 4 port will not be able to output to a display. However it will still function as a Thunderbolt 4 port in other aspects.
Thunderbolt 3 host system:
Manufacturers have discretion when designing their Thunderbolt 3 systems in regard to how many displays are supported via a single Thunderbolt 3 port. Some Thunderbolt 3 systems support two displays, while other Thunderbolt 3 systems will only support one display.
The same ‘first come, first served’ process described previously within the ‘Thunderbolt 4 host system’ section will still apply if the host system supports two displays.
USB Type-C host system:
Host systems with only a USB Type-C port will be limited to a maximum of one display.
What are the specifications for the SD card readers on the TBT4-UD5?
The TBT4-UD5 has one full-size SD card reader slot and one microSD card reader slot located on the front of the unit. The SD card slot supports the SD 4.0 specification, and the UHS-II standard.
What types of devices can be connected to the TBT4-UD5's downstream Thunderbolt port?
You can connect many different types of Thunderbolt and USB-C devices to the ‘downstream’ Thunderbolt/USB-C ports on the front of the dock. The type of functionality provided by the port of the dock is ultimately determined by the capabilities of the host computer.
To put that another way, if the host computer has Thunderbolt 4 technology built-in, then the downstream port will function as a Thunderbolt 4 port.
If the host computer has Thunderbolt 3 technology built-in, then the downstream port will function as a Thunderbolt 3 port.
If the host computer has USB-C technology built-in, then the downstream port will function as a USB-C port.
Understanding Heat Generation in Electronics
It's not uncommon for users to notice a certain level of heat generation from electronics and by extension, Plugable products during operation. In this knowledge base article, we'll explore the reasons behind this heat generation and why it is considered a normal experience within reasonable limits.
Electronics, by their nature, generate heat during operation. This is primarily a result of the electrical current flowing through various components, such as integrated circuits, transistors, and other electronic elements. As Plugable products are designed to efficiently process and transfer data (among other functionality), some level of heat generation is inherent.
Factors Influencing Heat Generation:
- Power Consumption: The power consumption of a device directly influences the amount of heat it generates. Higher power usage, especially during data transfer or charging processes, can lead to increased heat.
- Enclosure Design: The design of the product's enclosure and its ability to dissipate heat play a crucial role. Adequate ventilation and heat sinks are often incorporated to manage and disperse generated heat effectively. This is evident in our TBT3-UDZ and TBT4-UDZ designs. The metal case in these docks are designed to function as a heatsink with thermal pads placed throughout the enclosure. This allows heat dissipation from inside to the outside, but will also make it feel as if the device is “too hot”.
- Ambient Temperature: The external environment may also play a role. Higher ambient temperatures can contribute to increased perceived heat from the product. This means that summer temperatures may increase the heat generation of not just Plugable products, but many other electronic devices.
Normal Heat Levels: While it is normal for electronic devices to generate heat, Plugable products are engineered to operate within safe temperature ranges. We conduct rigorous testing to ensure that the heat generated during normal operation falls within industry-standard safety parameters. While not all products are or need to be UL certified, we try to go by UL guidelines for thermal readings. The UL threshold is 77C/170.6F, and we aim for around 71C/160F.
Tips for Users:
- Ventilation: Ensure that Plugable products have sufficient ventilation around them. Avoid placing them in enclosed spaces where heat dissipation may be impeded.
- Usage Patterns: Intensive tasks such as high-speed data transfer or charging multiple devices simultaneously may result in increased heat generation. This is generally normal but may be more noticeable in such scenarios.
- Accessories: A number of our devices will allow for the connection of USB accessories and as such, these will require power. If too many “power-hungry” devices are connected, this will cause the device to run much hotter than expected. Be sure to keep in mind the power limits of your dock/device.
In conclusion, experiencing heat from Plugable products is a normal aspect of their operation. Users can rest assured that we prioritize the safety and efficiency of our devices. By understanding the factors influencing heat generation and following simple usage guidelines, users can make the most of their Plugable products while ensuring a reliable and efficient user experience.
My TBT4-UD5 Is Disconnecting Intermittently and the Power LED Is Switching From Blue to Amber
We have identified a rare issue with some TBT4-UD5's that is causing the dock to intermittently disconnect all devices connected to the dock. Additionally, the dock's power LED will switch from blue to amber during the disconnection.
If you suspect that you are running into this issue, please reach out to us at support@plugable.com so that we can help make things right!
DisplayLink and "Screen Recording" Troubleshooting
If you have installed your DisplayLink-enabled docking station or graphics adapter and downloaded the DisplayLink software, but see that no displays are working properly, you may need to enable “Screen Recording”. In this guide, we will go over a short list of steps to enable this permission, and get your DisplayLink device up and running!
As of macOS Catalina (version 10.15), DisplayLink drivers that are installed require that the “Screen Recording” permission be granted by the user. While this permission, when used in conjunction with DisplayLink is not recording in a traditional sense, it does allow DisplayLink to access the pixels it needs to render images (mirrored or extended). It then sends these pixels over USB from the computer to the display connected to your DisplayLink connected device.
Note: It does not capture or send any data.
During the installation process for the DisplayLink drivers, you will be requested to allow “Screen Recording” for DisplayLink. Additionally, you may see a notification within the DisplayLink application and when a new device is connected. However, we understand sometimes these may get lost in a sea of information and other notifications.
How do I know if the Screen Recording permission hasn’t been set? Reference the image below to check in your “Privacy & Security” settings
If you have not enabled “Screen Recording”, please follow these few instructions to enable it.
- Click on the Apple icon (defaults to the top left corner of your screen) and select “System Preferences
- Navigate to and click “Security & Privacy”
- In this window, select “Privacy”
- A list will be presented, scroll until you find “Screen Recording” and click on it
- Displayed on the bottom left, there is a lock icon, click on this to make changes
- If prompted, login using your computer credentials to make changes
- Check the box next to DisplayLink Manager
- You will be promoted to “Quit & Reopen”, click this button
- Click on the lock icon once more to save your changes
Note: Some of these steps may vary slightly based on your macOS version
You should now be able to see your displays on your docking station or adapter. If you have completed the above steps successfully and still do not see your displays, please be sure to reach out to our support team at support@plugable.com.
How To - Set a Network to Private or Public in Windows 10 & 11
The Windows Firewall may block some networking features when the local network is not set to Private. This article will describe the process for setting the local network, either wired Ethernet or Wi-Fi to be a Private network.
Windows 11
1 - Connect the computer to the network, either wired or wireless
2 - Open the Windows Settings - right-click on the Start Menu and select “Settings” from the pop-up menu
3 - On the left column select “Network & internet”
For Wired Networks
4 - Select the “Ethernet” option
5 - The connected network should be expanded, if not click on “Network Connected" to expand the section
6 - Select the “Network profile type” either “Public network” or “Private network” to suite your needs
For Wi-Fi Networks
4 - Select the “Wi-Fi” option
5 - Select your Wi-Fi network name “properties”
6 - Select the “Network profile type” either “Public network” or “Private network” to suite your needs
Windows 10
1 - Connect the computer to the network, either wired or wireless
2 - Open the Windows Settings - right-click on the Start Menu and select “Settings” from the pop-up menu
3 - Select “Network & Internet” fro the bottom section
4 - Select the “Ethernet” option from the left pane
5 - Select the “Connected” network from the right pane
6 - Select the “Network profile type” either “Public network” or “Private network” to suite your needs
Windows PowerShell
If the option does not show up in the Windows Settings GUI, or if you prefer to use the terminal.
1 - Open a new terminal: Right-click on the Start Menu and select “Terminal”
2 - Run the following command to list the available networks
Get-NetConnectionProfile
PS C:\Users\plugable> Get-NetConnectionProfile Name : Network InterfaceAlias : Ethernet Instance 0 InterfaceIndex : 7 NetworkCategory : Private DomainAuthenticationKind : None IPv4Connectivity : Internet IPv6Connectivity : NoTraffic
3 - Run the following command to set the network to Private
Set-NetConnectionProfile -Name Network -NetworkCategory Private
Where “Network” is the network name from step #2 and “Private” can be either “Public" or “Private”
How to Use Two External Displays with the Lid Closed on MacBook Air and MacBook Pro M3
Overview
With the release of Apple’s M3 CPU chips and the Sonoma 14.6 update your base MacBook Air and MacBook Pro systems with M3 chips can now host two external displays natively in clamshell mode. This guide will walk you through the process of setting up and using two external displays with the lid closed on your MacBook Air or MacBook Pro equipped with an Apple M3 chip.
Requirements
Before getting started, ensure you have the following:
- MacBook Air or MacBook Pro with an Apple M3 chip.
- macOS Sonoma 14.3 or later for an M3 MacBook Air or macOS Sonoma 14.6 or later for an M3 MacBook Pro.
- Two external displays with compatible video inputs (e.g., HDMI, DisplayPort, USB-C).
- A dock or graphics adapter can be used as well.
- External keyboard and mouse (wired or wireless).
- Power adapter or power source for your MacBook
- A docking station that provides adequate charge can be used in place of the native power adapter, be sure to check the wattage your dock provides.
Steps to Set Up Dual External Displays with the Lid Closed
1. Set Up Your External Keyboard and Mouse
- If you’re using a wired keyboard and mouse, connect them directly to your MacBook or Plugable dock.
- For wireless peripherals, ensure they are paired with your MacBook and functioning properly.
- An AC adapter/power cable of some kind will also need to be connected for clamshell mode to function properly. This adapter can be one from a docking station or the included Apple adapter.
2. Connect Your Displays
- Connect the first external display to your MacBook using the appropriate cable (e.g., HDMI, DisplayPort, USB-C)
- Close your laptop’s lid.
- Connect the second external display using a similar method.
- Ensure both displays are powered on and set to the correct input source.
3. Configure Display Settings
- Open System Settings on your MacBook.
- Go to Displays.
- You should see both external displays listed. Arrange them according to your preference by dragging the display icons.
- Adjust the resolution, refresh rate, and other settings as needed.
4. Enable "Clamshell Mode" (Lid Closed Mode)
- With your external displays connected and set up, close the lid of your MacBook.
- Your MacBook will automatically switch to "Clamshell Mode," where the internal display turns off, and the external displays become your primary screens.
- Ensure your MacBook is connected to a power source to prevent it from entering sleep mode.
5. Check the Display Arrangement
- With the lid closed, check that the external displays are functioning as expected.
- If necessary, re-open the Displays settings to adjust the arrangement, resolution, or other preferences.
Troubleshooting Tips
- No Display on External Monitors: If the external displays are not showing anything, open the lid of your MacBook and check the connections.
- MacBook Sleeps When Lid Is Closed: Make sure your MacBook is connected to a power adapter. Clamshell Mode requires the MacBook to be plugged into an external power source.
- Performance Issues: If you experience lag or performance drops, try lowering the resolution or refresh rate of the external displays.
Thunderbolt Dock Users
With these steps, one can use Plugable Thunderbolt docks to enjoy a dual-display setup without the need for additional software installation. The dock leverages the native capabilities of the MacBook Air M3 and MacBook Pro M3, providing a straightforward and efficient solution for expanding your workspace with additional USB ports, audio, and ethernet (as well as the dual displays).
Additional Resources
If you should need any assistance with your setup, please feel free to reach out to our support team at support@plugable.com.
