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SKU: UD-CAM
List Price : $169.00
Amazon Rating :
(313 Reviews)
Features
|
 |
 |
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|---|---|---|---|---|---|---|
Dimensions (Inches) |
4in x 3.5in x 1.25in |
2.5in x 2.3in x 1.4in |
3in x 1in x 6.6in (vertical) |
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Host Charging |
85W |
Not Supported |
60W |
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VESA Mount |
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Audio In/Out |
1x 3.5mm Audio Jack (TRRS) (Headphone and Microphone) |
1x 3.5mm Audio Jack (TRS) (Headphone), 1x 3.5mm Audio Jack (TRS) (Microphone) |
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USB 3.0 Ports |
4 |
1 |
3 |
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USB 2.0 Ports |
0 |
2 |
2 |
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Video Port & Max Resolution |
HDMI 4K 30Hz |
HDMI 4K 30Hz |
HDMI 4K 30Hz |
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USB-A
pietz, CC BY-SA 3.0 , via Wikimedia Commons
This is the standard USB connection that most computers offered prior to the introduction of USB Type-C (USB-C). Even after the introduction of USB Type-C, this is still quite common.
It can provide data transfer rates up to the USB 3.1 Gen 2 (10 gbps) specification depending on the host and device, but does not directly support video in the way that USB-C Alternate Mode does. This limitation makes DisplayLink USB graphics adapters and docking stations ideal on systems that do not have USB-C, or in instances where more displays are needed beyond available video outputs of a PC.
USB-B
Fred the Oyster, CC BY-SA 4.0 , via Wikimedia Commons
IngenieroLoco, CC BY-SA 4.0, via Wikimedia Commons
This type of connection comes in a couple different styles depending on whether USB 3.0 and higher transfer rates are supported (bottom graphic). Usually this type of connection is used to plug into USB devices that do not have a fixed cable connected, such as USB docking stations, USB hubs, printers, and others.
USB Mini-B
Fred the Oyster, CC BY-SA 4.0 , via Wikimedia Commons
One of the first connectors for charging a smartphone, wireless game controller (such as the Sixaxis and DualShock 3), and other small devices such as external hard drives. Not commonly used today, but is still used in some cases. Most devices using USB Mini B are using USB 2.0, though a USB 3.0 variant does exist. This specification also added USB On-The-Go (OTG) functionality, though it is more commonly implemented with Micro USB.
USB Micro-B
Fred the Oyster, CC BY-SA 4.0, via Wikimedia Commons
IngenieroLoco, CC BY-SA 4.0 , via Wikimedia Commons
A smaller connector that serves many of the same uses as the Mini B connector, with added optional features such as Mobile High-Definition Link (MHL) to allow devices like smartphones to output video to larger displays without requiring a dedicated port for video output.
The larger variant of USB-B is most commonly used for external hard drives for higher 5Gbps transfer rates.
USB-C, Thunderbolt™ 3, and Thunderbolt™ 4
Niridya , CC0, via Wikimedia Commons
The most recent USB connection, USB Type-C (USB-C), represents a major change in what USB can do. The connector is smaller, can be connected in two orientations, is able to carry substantially more power and data, and can directly carry video signals of multiple types (HDMI, DisplayPort, etc.) Intel has also adapted the USB-C connector for use with Thunderbolt 3 and Thunderbolt 4.
It is important to note that while all Thunderbolt 3 and Thunderbolt 4 connections are USB-C, not all USB-C connections can be used with Thunderbolt 3 or Thunderbolt 4 devices.
More details regarding physical USB connections can be found on Wikipedia . The graphics depicted here are adapted from Wikimedia Commons by various artists under the Creative Commons Attribution-Share Alike 3.0 Unported license.
Whether you're on Windows, macOS, or Linux, it's common to add new audio devices to your computer.
Some examples of additional audio devices you may want to switch to include:
These steps don't apply to the Plugable Performance NIX HDMI Capture Card (USBC-CAP60).
Here are the steps that you need to set a new default audio recording or output device on different operating systems.
Set Default Playback Device in Windows
Please see our pairing and configuration guide for Bluetooth devices.
Set Default Playback Device in macOS
Set Default Playback Device in Linux
Set Default Recording Device in Windows
Please see our pairing and configuration guide for Bluetooth devices.
Set Default Recording Device in macOS
Set Default Recording Device in Linux
No, this is not possible. Please note that DisplayPort to HDMI cables (as with most cables involving protocol/signal conversion) are not bidirectional adapters, which means they only work in one direction -- from a DisplayPort output to a HDMI input.
Connecting these type of cables backwards will not allow an HDMI output port (such as those on a dock) to function with a DisplayPort input on a monitor.
Computer networking is a complex topic. In this article, we'll be taking a deep dive on the nuances of network performance for those who need some additional explanation while striving to be concise, and to educate users of various experience levels relating computer hardware and computer networking.
If you just need to know how to perform a network performance test/benchmark, jump down to configuring iPerf.
With regards to network performance, it is crucial to first separate whether an issue is with Wide Area Network (WAN) performance, or if the issue is with Local Area Network (LAN) performance.
Your LAN is essentially the network inside your home or business. Many homes use a combination modem/router device provided by their Internet Service Provider (ISP). In some cases, especially in businesses, you may have a separate modem and router, along with other equipment connecting to the router such as a network switch.
Your modem, and the connection it establishes to your ISP—whether through coaxial cable, fiber, phone lines, or long-range wireless—essentially marks the point between the WAN and the LAN. The connection your modem makes to your ISP is the WAN, and any devices you connect through your router behind that modem belong to the LAN.
Almost every type of connection your computer makes to any piece of hardware will have a link rate of some kind. The link rate establishes how fast data can possibly be transferred across any given connection, but it does not guarantee how fast the hardware on either end of the connection will actually transfer data.
The concept of link rates, and their related bottlenecks, is likely best conveyed by giving an example of what connections might be involved in transferring a file from one computer on your LAN to another.
Following this chain, we see that 300Mbps is the slowest link rate established. This means that, regardless of the link rates established elsewhere, the absolute maximum the data can possibly be transferred is 300Mbps.
if we were to change the Wi-Fi connection to a wired Ethernet connection capable of 1Gbps, our performance bottleneck would then become the USB 2.0 connection to the USB drive where the file is stored.
A network interface represents connections, whether wired or wireless, that are made to form a network between devices.
Some may refer to physical hardware connections as "ports". For the purposes of networking, ports are logical constructs that can also be referred to as "network ports". Each network interface has 65,535 of these logical ports. Each port on a network interface is a separate data connection.
To properly benchmark network adapter performance, we need to:
Websites like speedtest.net, fast.com, and other performance tools in your web browser are going to use your WAN connection, and are not appropriate for determining if a network adapter is working well.
Transferring files from one computer to another on your LAN is typically not the best way to benchmark a network adapter. File transfers are bottlenecked by a number of things, including performance limitations of the disk the data is on, and often times a lack of establishing parallel network connections to perform the task.
One of the most accurate ways to benchmark network performance on a LAN is by using iPerf . To more effectively benchmark network adapter performance, it is best to establish a point-to-point connection between two PCs, rather than connecting through a router or switch.
To test a connection using iPerf, you'll need at least two network interfaces, and preferably two computers. You'll also need to know the IP (Internet Protocol) address assigned to each network interface . One network interface will function as an iPerf server, and the other network interface will function as an iPerf client. Lastly, you'll need to download the version of iPerf 3.x that's appropriate for your computer's operating system and extract/install it .
cmd in the window that appearsCommand Prompt, and open itcd command is for 'change directory'cd %USERPROFILE%\Desktop\iperf
iperf3.exe -siperf3 -sapt:sudo apt install iperf3iperf3 -sNext, you'll need to run iPerf in client mode, targeting the IP address of the server/interface where iPerf is running in server mode. Additionally, we'll run the test for 30 seconds using -t 30 and with four parallel connections using -P 4. Running 4 parallel connections is optimal for saturating a network link.
cmd in the window that appearsCommand Prompt, and open itcdcommand is for 'change directory'cd %USERPROFILE%\Desktop\iperf
iperf3.exe -c 192.168.0.200 -t 30 -P 4iperf3 -c 192.168.0.200 -t 30 -P 4iPerf should start performing a network performance test. If the test fails to start, make sure that iPerf is not being blocked by your PC's/Mac's firewall.
Unlike a file transfer, iPerf runs in memory on the PC and generates data to send using the CPU directly. This alleviates potential bottlenecks generated by storage devices, and allows you to explicitly control how many parallel connections are being used to transfer data rather than being unsure if parallel network connections are being used by other means.
There's a lot more to networking that isn't covered in this article, but we hope this helps explain enough to get an accurate measure of your network performance.
If you need assistance with your Plugable product that features network connectivity, please contact us for further assistance.
Windows has special power management settings that control what happens when the laptop lid is closed. If this happening, these settings need to be changed. Please right-click on the Start button and select ‘Power Options’ from the menu.
From the choices present on the left-hand side of the 'Power Options' window, please click on ‘Choose what closing the lid does’.
Make sure the setting for ‘When I close the lid’ under the ‘Plugged In’ column is set to ‘Do Nothing’.
Click the ‘Save Changes’ button and restart the system (making sure that the laptop’s power adapter is also connected) and test the behavior again.
If your Windows laptop will not boot properly when a docking station is connected to the laptop, most often the cause is an external device connected to the docking station (for example an external USB storage drive) as opposed to the dock itself.
If you are affected by this condition, please follow these steps in order to isolate the behavior further:
In our experience helping others, the most common cause of this behavior is an external USB storage drive connected to one of the dock's USB ports. In some cases, a laptop may try to boot from an external storage drive by mistake as opposed to the laptop's built-in storage drive. Since most external USB storage drives are not 'bootable', this can interrupt the boot process.
If this behavior occurs, the most common way to mitigate the behavior is to access the laptop's System BIOS (also known as UEFI firmware) to change the 'boot order' settings to ensure that the laptop's internal storage drive is the first boot option. Doing so helps ensure that the laptop will not try to boot from an external USB storage device.
Every laptop system is different, so the best resource for accessing the System BIOS and changing the settings is the manual for the laptop provided by the laptop manufacturer.
Below is a list of pre-tested power adapters and corresponding power prongs/cables for Plugable docking stations that can be purchased on eBay if a replacement is needed.
If the power adapter for your docking station or region is not listed or if it out of stock on eBay please contact us at support@plugable.com and we will be happy to assist further.
We offer a 30-day return period for our replacement power adapters listed on eBay.
| Dock Models | Power Supplies |
|---|---|
| UD-3900 UD-3000 UD-5900 UD-PRO8 |
North America plug EU plug UK plug |
| UD-3900Z | |
| UD-3900H |
North America plug |
| UD-6950Z | |
| UD-6950H |
North America plug |
| UD-6950 | |
| UD-3900PDZ | |
| UD-CA1 UD-CA1A |
|
| UD-ULTCDL | |
| UD-ULTC4K | |
| TBT3-UDV |
North America plug |
| TBT3-UDZ | |
| TBT3-UDC1 | |
| TBT3-UDC3 |
|
If your package is missing one or more of the items that should be included with your Plugable dock (included items are listed on a chart on the side of the box), start by double checking if the part is still in the packaging. Pieces can occasionally get stuck in the corners under the main insert in the box.
If you are still unable to locate the piece, please contact support@plugable.com with the following information:
1. Amazon Order ID (or other proof of purchase) associated with your Plugable device.
2. A description of the parts that are missing from your order.
3. Your preferred shipping address (and a phone number associated with that address).
4. The serial number of your Plugable Dock.
Plugable docks do not officially support monitors with a 120Hz or 144Hz refresh rate (only 30Hz or 60Hz depending on the product).
Monitors with refresh rates higher then 60Hz should be connected to a video output directly on the computer to ensure the display is powered by the system's native GPU.
No. The port complies with HDMI 1.4, and as such 3840x2160 (4K is only achievable at 30Hz. 2560x1440 and all lower resolutions will display at 60Hz.
Please note that not all USB-C ports on a computer support charging. Verify if your computer supports Power Delivery (PD) over USB-C and also identify which port has this functionality (if multiple USB-C ports are available).
Otherwise, please check that the docking station is powered on. Depending on the model of the dock, you should see a blue or white light which indicates the dock is powered.
Please contact us at support@plugable.com for further assistance.
Most users experience normal network functionality using the existing drivers already built-in to macOS. However, users who are encountering any unexpected network issues can download and install an updated Realtek driver that has resolved these issues. This driver is compatible with macOS up to macOS 10.15.7, and incompatible with macOS 11 and newer.
No. The power button on the front of the UD-CAM dock only turns on or off the dock itself. Our docking stations do not have control over the power state of the connected computer, so it is not possible to turn on a laptop from an "off" state. It's always possible to restart or turn off a laptop however by doing so from Windows itself.
Please note that the ability to power on a computer through a dock is 100% proprietary among manufacturer's and their own respective docks.
