When a Plugable DisplayLink device is not working as expected with a Windows system, the best practice is to disconnect the device from the host system (and remove it's external power source, if it has one) and perform a 'clean' manual installation of the latest version we recommend of the required DisplayLink software driver to help ensure both are in a good state. To do so, please follow these steps:

1. Disconnect the Plugable USB docking station or video adapter from the host system. If the product you are using has an external power adapter (for example a USB docking station), please also disconnect the power adapter from the product so that the unit resets. Please keep everything disconnected until prompted
2. Uninstall any and all software with 'DisplayLink' in the title that is present from within the Control Panel Programs and Features (Apps and Features in Windows 10). Don't worry if these entries are not present or if the process does not work for any reason, just move onto the next step
3. Download and run the DisplayLink Installation Cleaner utility
   • We have a short video that demonstrates this process
4. Once the cleaning utility has completed running, restart the host system (even if not prompted to)
5. Download and install the latest version (that we recommend) of the DisplayLink software driver
6. If you disconnected the power adapter from your product in step one, please reconnect it so the device powers on, then reconnect the product to the host system. If the product is still not working as expected, please restart the host system one more time.

If, after having completed this process, your Plugable DisplayLink device is still not working as expected, please reach out to us directly via support@plugable.com with the output of our PlugDebug diagnostic utility and we will be happy to help

The DisplayLink driver does not currently support this type of color adjustment. As a result, applications like f.lux, Night Shift or Night Light will not affect displays connected to a DisplayLink-based docking station or video adapter. 

** f.lux has added there own proprietary support for DisplayLink-based devices in the latest version of there utility. However, this capability is not supported by Plugable or DisplayLink directly. 

The graphical software utilities provided by Intel, NVIDIA and AMD/ATI are designed to only recognize and work with graphics adapters made by their respective manufacturers. As a result, they will not recognize USB-attached displays connected to a DisplayLink-based docking station or graphics adapter.

It is recommended to use the facilities built-in to Windows to manage the connected displays. These would be the ‘Display Settings’ application on Windows 10 and ‘Screen Resolution’ application on Windows 8.1 and 7. Both of these applications are available by right-clicking on empty space within the Windows desktop and selecting the appropriate choice from the context menu that appears. 

Note: Intel has released an updated 'Intel Graphics Command Center' application that can recognize DisplayLink-attached displays and configure them to a certain extent. However, some of the features within the Intel Graphics Command Center application that are specific to Intel graphics adapters may not work on a DisplayLink-attached display.

The DisplayLink driver does not support color calibration functionality of any kind. Most monitors have built-in controls that can be used to adjust the characteristics of the display, though we realize this approach may not be ideal in all cases. For environments that necessitate near-perfect color reproduction and display calibration capabilities via software, a dedicated graphics card is recommended.

Touchscreens that do not require drivers and use the host’s operating system’s built-in USB Human Interface drivers (HID) to record touch inputs can be made to work with our products, however Plugable does not provide support for doing so due the complexity of multi-monitor touch screen setups.

No, the DisplayLink device's presence on your system will not preclude the use of any of your system’s built-in video outputs.

The use of Powerline-based network adapters in conjunction with the Ethernet port within our DisplayLink-based docking stations or video adapters is not supported.

Windows does not have the ability to adjust the brightness of a display connected using DisplayLink technology. We recommend making use of the display’s internal on-screen menu options in order to adjust the display's brightness.

No, Plugable does not recommend or support using our DisplayLink-based docking stations with a traditional KVM switch. If you simply need to share the dock between two systems, the dock can be manually disconnected from the first system and then manually connected to the second system. 

For those using our USB 3.0 DisplayLink docking station products that would like a more permanent solution that does not require disconnecting the unit from the host system, our Plugable USB 3.0 Sharing Switch can be used as an alternative to share the dock between two systems (please keep in mind that the dock can only be used by one system at a time).

Wi-Fi Performance Issues

Any time a USB 3.0 device is connected to a laptop system, there is a potential that the USB 3.0 connection can generate interference that can affect the performance of the laptop's built-in Wi-Fi adapter.

This behavior is not specific to Plugable products, and Intel has published a white paper on the topic for those who are curious about the technical details. 

So now that we know that this can happen with any type of USB 3.0 connection, how do we solve the problem should it occur? Every person’s setup can be a little different so there will never be one definitive solution, but a few simple approaches can solve the problem in most cases:

• Option One—Move the device as far as away from the system as the USB cable will allow. This will try and ‘move’ the signals from both the USB connection and the Wi-Fi physically further apart. As a corollary to this, if the dock is located very close to the Wi-Fi router itself, placing more distance between the two can help.
• Option Two—Switch to a different USB port on the system, preferably one on the opposite side of the laptop. This employs the same approach as option one, in that physically separating the two signals (in this case the physical proximity of the USB connection and the internal Wi-Fi antennas within your system) can help. If your system has both USB 3.0 and USB 2.0 ports, try using the USB 2.0 port first.
• Option Three—Use a USB 2.0 cable, like one used connect to a USB printer, instead of a USB 3.0 cable. All USB 3.0 devices should be backward compatible with a USB 2.0 cable, and when a device is connected at USB 2.0 speeds there is no possibility for the interference.
• Option Four—Switch to using a 5GHz Wi-Fi connection. As the name implies, there are two common sets of frequencies used by most Wi-Fi networks (2.4GHz and 5GHz). If both your wireless router and the wireless network adapter in your system support a 5GHz connection (they both need to, one is not enough), connecting to your Wi-Fi in that manner will prevent the interference from happening due to the two very different frequencies in use.
• Option Five—If using a 5GHz connection is not possible, changing the ‘channel’ of a 2.4 GHz connection can help. Within the 2.4GHz band used for Wi-Fi, there are eleven different channels each using a slightly different frequency. The three most commonly used ones in the United States are channel 1, 6 and 11. Using the manual for your wireless router as a guide, switching channels can potentially help. Ideally you would want to switch the channel to the opposite end of the spectrum for the best results, for example if you are on channel one already try switching to channel eleven or vice-versa

Wireless Mouse or Wireless Keyboard Performance Issues (Radio Frequency Interference)

While the items listed above can help with Wi-Fi interference, there is another type of interference that can sometimes cause problems with wireless keyboards and wireless mice which we refer to as Radio Frequency (RF) interference. 

To expand further, the USB wireless receiver 'dongles' used by many wireless keyboards and wireless mice operate within the same 2.4GHz radio frequency range as many Wi-Fi adapters. 

If a USB 3.0 connection is generating interference, this can affect the behavior of a wireless keyboard or wireless mouse. This behavior typically manifests as inconsistent mouse movement and/or inconsistent or sporadic keystroke registration.

In general there are two methods to mitigate this behavior should it occur:

• RF Option One—Reconnect the USB wireless receiver 'dongle' to one of the USB Docking Station's USB 2.0 ports (if the dock has USB 2.0 ports), furthest away from the USB 3.0 host connection cable. Moving the USB receiver to a USB 2.0 port typically mitigates this interference.
• RF Option Two—In rarer cases when moving the receiver is not enough or if the product in question does not have a USB 2.0 port, adding a short USB 2.0 extension cable can also help mitigate the behavior. In many cases wireless mice or keyboards include such a cable for this very reason, but if one is not available our USB2-2PORT is a good alternative solution.

Our DisplayLink-based products are supported with macOS albeit with some potential limitations.

As of this writing, there are two different versions of the macOS driver that have been released by DisplayLink (the separate company that makes the primary chip within our DisplayLink-based products, and who also develops the software driver).

A ‘legacy’ version which uses a kernel extension in order to provide its functionality, and a newer ‘DisplayLink Manager Graphics Connectivity’ App which utilizes a new architecture that does not rely on a kernel extension to provide its functionality.

The choice of which driver to use is ultimately determined by one’s OS version and individual specific requirements, since each version offers different capabilities and operating system compatibility. We have provided a comparison table below that highlights their differences in an effort to help our customers make an informed decision.

*** Display rotation on M1 Macs is accomplished within the DisplayLink Manager Application. It is NOT accomplished via the 'Displays' System Preferences application. More information on this feature is available here --> Link

Unsure which version of macOS you have installed? Click on the ‘Apple’ icon in the menu bar on your desktop and select ‘About this Mac’. A new window will open and display the system’s macOS version.

How to install the DisplayLink Manager application

1. Download the DisplayLink Manager from our drivers page here: https://plugable.com/pages/displaylink#macos

2. Open the DisplayLink Manager Graphics Connectivity 1.x.pkg

3. Click ‘Continue’ on ‘Introduction’ page

4. Click ‘Continue’ on ‘Licence’ page

5. Click ‘Agree’ when prompted

6. Click ‘Install’ on ‘Installation Type’ page

7. Input your password when prompted

8. When installation finishes click ‘Close’ on ‘Summary’ page

9. Click’ Move to bin’ when prompted

How to use DisplayLink Manager?

The following steps are to be followed once after installing the app.

1. After installation, the DisplayLink Manager app will start automatically and the DisplayLink Manager logo will show in the Menu Bar. It will be grey when the dock is disconnected (Connection status will show: No monitor detected) and white when connected (Connection status will show: Monitor detected). 

NOTE: The DisplayLink Manager app will only start on its own once after the initial installation. Step 5 shows how to setup the app to always start after logging-in (recommended). Otherwise the app has to be started manually each time (see step 2).

2. In case the app does not show in your Menu Bar, to start it manually, please press ‘command’ + ’space’ and type in DisplayLink Manager, click on the application to open it

a. Alternatively you can go to the Applications folder in Finder and click on the DisplayLink Manager there

3. When first opened, DisplayLink Manager will ask you to turn on notifications for the app. Click on the notification below when it shows up. It will open a Notifications window.

4. Turn on ‘Allow Notifications’ for DisplayLink Manager

5. Select “Launch automatically after logging-in” for the software to start automatically every time you log-in.

6. Screen Recording

NOTE: From macOS Catalina 10.15, the operating system requires the user to permit "Screen Recording" in order for DisplayLink based devices (like Plugable UD-3900) to work properly. The message is generated by the OS and the screen is not actually being recorded by DisplayLink. Approving it enables the DisplayLink driver to access the pixels it needs to render a mirrored or extended screen and send the pixels over USB from your computer to the DisplayLink display. DisplayLink Manager does not store or record any screen content.

a. If you enabled notifications in step 3 you will see the below message if Screen Recording is switched off

b. This message will also show in the DisplayLink Manager app window and there will be an exclamation mark ‘!’ next to the DisplayLink Manager icon.

7. To enable “Screen Recording”

a. Go to System Preferences and click on Security & Privacy

b. In the ‘Privacy’ tab scroll down to ‘Screen Recording’ and click on the padlock to make changes

c. Enter password to allow the system to make changes

d. Tick the box next to ‘DisplayLink Manager’ and click ‘Quit and reopen’ when prompted.

e. Click on a padlock to save the changes.

Other functions of the DisplayLink Manager

Login screen extension (Optional)

This enables the external screens to be available on the login screen prior to the app loading after logging into your account.

1. Download the Login Screen Extension from the link available on the front page of the DisplayLink Manager.

2. Install the extension.

3. Once the installation is complete the extension will show as ‘Installed’

Support

NOTE: Opening a ticket through the Support tab will contact the DisplayLink engineering team in Europe. We recommend contacting support@plugable.com if you have any questions or issues. 

We have a produced a series of short videos that introduce the general concepts of multi-monitor setups in Windows, how to make changes to the way things behave, as well as how to solve common problems.

Direct links to the introductory videos our customers have found the most useful are:

• Introduction to Multiple Displays in Windows  
• Common Multi-Monitor Problem—Spatial Orientation  
• How To Make a Display the ‘Main’ Display in Windows  
• Multi-Monitor Problem—Spatial Orientation Part Two  
• Introduction to Display Scaling in Windows  

We also maintain a playlist that contains all of the multiple monitor tutorial videos we have made  .

Windows has special power management settings that control what happens when the laptop lid is closed. If this happening, these settings need to be changed. Please right-click on the Start button and select ‘Power Options’ from the menu.

From the choices present on the left-hand side of the 'Power Options' window, please click on ‘Choose what closing the lid does’. 

Make sure the setting for ‘When I close the lid’ under the ‘Plugged In’ column is set to ‘Do Nothing’. 

Click the ‘Save Changes’ button and restart the system (making sure that the laptop’s power adapter is also connected) and test the behavior again.

Unsure which version of macOS you have installed? Click on the ‘Apple’ icon in the menu bar on your desktop and select ‘About this Mac’. A new window will open and display the system’s macOS version.

'Legacy' DisplayLink Driver installation for macOS 10.15 Catalina

We also have a video that demonstrates this process here –> https://youtu.be/ixWKrd5SLKs

Before you begin

If have installed a previous version of the DisplayLink driver, please uninstall it and then reboot your system before proceeding.

1. Download the latest driver for macOS 10.15 Catalina from here -> Link

2. Navigate to your Downloads folder and double-click on the DisplayLink driver download

3, The disk image of the driver will mount, and automatically open the DisplayLink Installer main landing page.

4. Double-click on the ‘DisplayLink Software Installer.pkg’ file. The Install DisplayLink Driver page will open.

 *** Depending on your system’s security settings, the installer may not open and instead present you with a warning ***

Click on the ‘OK’ button to dismiss the warning, and then open ‘System Preferences’ (gear icon) and then open the ‘Security & Privacy’ application.

Click on the ‘Open Anyway’ button in the lower right-hand portion of the application window. Then click the ‘Open’ button within the next prompt.

5. Click the ‘Continue’ button shown within the installer’s ‘Introduction’ screen.

6. Click the ‘Agree’ button to accept the license.

7. Click the ‘Install’ button.

8. Click the ‘Continue Installation’ button. The system will need to be restarted when the installation is complete.

9. Enter your system password and click the ‘Install Software’ button.

10. After a few moments, the installer should report a successful installation.

11. The system should also prompt you to access the System Preferences to grant necessary permissions to the DisplayLink driver. Click on the ‘Open System Preferences’ button.

*** If the prompt described above did not appear automatically, manually open the ‘System Preferences’ application (gear icon in the macOS dock at the bottom of the screen) and select the ‘Security & Privacy’ application. Within the ‘Security & Privacy’ application click on the ‘Privacy’ tab. Scroll down in the list of items on the left-hand side of the application window and click to select ‘Screen Recording’. The proceed to the next step ***

12. The ‘Security & Privacy’ application should open and default to showing the ‘Privacy’ tab. On the right-hand side of the application window there should be a single entry entitled, ‘DisplayLinkUserAgent’. Click to place a checkmark next to this entry.

*** Important note – the contents of your screens (displays) are not being recorded. This setting just enables the DisplayLink driver to access the information generated by the system’s built-in graphics adapter to generate the image shown on the DisplayLink-connected displays. ***

13. After having placed a checkmark next to the ‘DisplayLinkUserAgent’ entry, click the ‘Quit Now’ button in the prompt that appears.

14. Close the ‘Security & Privacy’ application, and then restart your system. The DisplayLink device should start working after the restart is complete.

'Legacy' DisplayLink Driver installation for macOS 10.14 Mojave

** Before you begin **

If have installed a previous version of the DisplayLink driver, please uninstall it and then reboot your system before proceeding.

1. Download the latest driver for macOS 10.14 Mojave from here -> Link

2. Navigate to your Downloads folder and double-click on the DisplayLink driver download

3. The disk image of the driver will mount, and automatically open the DisplayLink Installer main landing page

4. Double-click on the ‘DisplayLink Software Installer.pkg’ file. The Install DisplayLink Driver page will open

5. Click ‘Continue’

6. Click the ‘Agree’ button

7. Click ‘Install’

8. Click ‘Continue Installation’ The system will need to be restarted when the installation is complete

9. Enter your system password and click the ‘Install Software’ button

10. There is a chance that the security settings in macOS may block the installation of the DisplayLink extension

11. If that occurs, click on the ‘Open Security Preferences’ button and click the ‘Allow’ button at the bottom of the window to grant permission for the extension to be loaded. ** Important note – this approval must be granted within 30 minutes of the driver installation or the process will not work. A fresh installation must be performed to reset this timer. **

There is also a chance that the warning message about the blocked System Extension will not appear, but macOS may still block the extension. After the driver installation completes, please double-check that the necessary approval was granted by clicking the ‘System Preferences’ icon (the gear) and then clicking on the ‘Security & Privacy’ icon. From the window that appears please ensure the DisplayLink driver is Approved by clicking the ‘Allow’ button.

12. Close the ‘Security and Privacy’ window. The DisplayLink installation should now complete

13. Click on the ‘Restart’ button to restart your system. The DisplayLink device should start working after the restart is complete.

'Legacy' DisplayLink Driver removal for macOS

We also have a video that demonstrates this process here –> https://youtu.be/VRRLJf6D7vc

1. Click the Spotlight magnifying glass icon in the Apple Menu, and search for ‘DisplayLink Software Uninstaller’. Double-click on the result

2. The uninstall window will appear

3. Click the ‘Uninstall’ button

4. Enter your account password and click ‘OK’

5. After a few moments the process will complete. Click the ‘Restart’ button to complete the removal process.

If your Windows laptop will not boot properly when a docking station is connected to the laptop, most often the cause is an external device connected to the docking station (for example an external USB storage drive) as opposed to the dock itself. 

If you are affected by this condition, please follow these steps in order to isolate the behavior further:

1. Disconnect all USB devices from the docking station and put them aside for the moment.
2. Disconnect any displays connected to the dock's video outputs.
3. Disconnect any audio devices connected to the dock's audio ports (if present).
4. Disconnect the Ethernet network cable from the dock's Ethernet port (if present).
5. The only remaining connections should be the dock's power adapter cable and the USB cable used to connect it to the laptop. No other external devices should be connected to the dock.
6. While in this state, reboot the laptop to test the behavior.
7. Assuming the laptop boots as expected, please reconnect each device back to the dock one at a time and reboot after each one to test the behavior again. Please reconnect the displays first, then the audio devices, then the Ethernet cable. Please reconnect any USB devices to the dock last, again rebooting after each one is added to test the behavior.

In our experience helping others, the most common cause of this behavior is an external USB storage drive connected to one of the dock's USB ports.  In some cases, a laptop may try to boot from an external storage drive by mistake as opposed to the laptop's built-in storage drive.  Since most external USB storage drives are not 'bootable', this can interrupt the boot process. 

If this behavior occurs, the most common way to mitigate the behavior is to access the laptop's System BIOS (also known as UEFI firmware) to change the 'boot order' settings to ensure that the laptop's internal storage drive is the first boot option.  Doing so helps ensure that the laptop will not try to boot from an external USB storage device. 

Every laptop system is different, so the best resource for accessing the System BIOS and changing the settings is the manual for the laptop provided by the laptop manufacturer.   

Docking stations based on DisplayLink USB video technology are in essence a 'virtual' graphics adapter that relies on the host laptop's CPU and internal physical graphics processing unit (aka as GPU) to generate the information shown on the dock-attached displays.

In rare instances, Windows applications that use a technology known as OpenGL to draw the image shown on the display will attempt to direct OpenGL related tasks to the DisplayLink-based docking station's virtual graphics adapter, and not to the 'real'/'physical' GPU within the laptop.  

Since the dock is not a physical GPU that supports OpenGL, this can sometimes cause applications that make use of OpenGL (such as Google Earth or AutoCAD) to not work as expected or result in various types of error messages. 

The true root cause of this behavior can vary, and ultimately lies outside of the docking station or its associated DisplayLink driver. In some cases the root cause lies within the Windows driver for the host system's physical GPU and in rarer cases within the Windows operating system itself.  

In some cases updating either the driver for the system's internal GPU or updating Windows itself (when Microsoft provides such updates) can help, however that is unfortunately not always the case.

If updating those components does not help, in most cases there are two possible workarounds. 

The first is to configure Windows to have the ‘Main’ display set to a display directly connected to the host system's built-in internal GPU, whether that is an internal laptop display or another external display connected to one of the system's built-in video outputs (a quick guide to doing so is here -> https://youtu.be/7nnKztRZXsw). 

If the first option does not prove a suitable workaround, the second option is to boot the system without the dock connected, launching the affected application, and then connecting the dock may also help.

When upgrading the DisplayLink Manager Graphics Connectivity App to new version within a macOS system, the update process will cause the older version of the App to quit. As a result, any monitors connected to a DisplayLink-based USB video adapter or docking station will stop working.

The solution is to manually start the new version of the DisplayLink Manager Graphics Connectivity App by double-clicking on the App's icon within the macOS 'Applications' folder within the macOS Finder. This will restart the DisplayLink Manager Graphics Connectivity App, which in turn will enable any monitors connected to a DisplayLink-based USB video adapter or docking station to start working again. 

This article intends to provide a list of Plugable products that utilize DisplayLink technology that we currently recommend for use with macOS Mojave 10.14 and newer versions of the macOS operating system. For additional information regarding the current limitations with DisplayLink adapters and docks with macOS, please look at our KB article here: https://kb.plugable.com/question/724337

DisplayLink docks that are recommended with USB 3.0 Type-A and USB 3.0 Type-C connection to laptop:

Plugable UD-3900 Dual Display Universal Docking Station (UD-3900)

• USB-C connection achievable with purchase of a separate adapter, USBC-AF3

Plugable USB 3.0 Dual Monitor Horizontal Docking Station (UD-3900H)

Plugable Dual HDMI USB Universal Docking Station For Windows (UD-3900Z)

Plugable Dual 4K Display HDMI or DisplayPort Universal Docking Station (UD-6950Z)

Plugable UD-6950 USB 3.0 Dual DisplayPort 4K Docking Station (UD-6950)

Plugable UD-6950H USB 3.0 Dual 4K Display Horizontal Docking Station with DisplayPort and HDMI (UD-6950H)

DisplayLink docks that are recommended that support USB-C power delivery to the laptop:

Plugable USB-C Triple HDMI Display Docking Station (UD-3900PDZ)

Plugable USB-C Triple 4K Display Docking Station (UD-ULTC4K)

• Note: upon restart of a M1 Mac host system, USB and DisplayLink devices may not reconnect automatically. Please see our article here: https://kb.plugable.com/question/825145

DisplayLink adapters that are recommended:

Plugable USB 3.0 and USB-C 4K DisplayPort and HDMI Dual Monitor Adapter (USBC-6950U)

Plugable USB 3.0 and USB-C 4K DisplayPort and HDMI Dual Monitor Adapter with Ethernet (USBC-6950UE)

DisplayLink docks and adapters that are not compatible or recommended for macOS:

Plugable USB-C Triple Display Docking Station (UD-ULTCDL)

Below is a list of pre-tested power adapters and corresponding power prongs/cables for Plugable docking stations that can be purchased on eBay if a replacement is needed.

If the power adapter for your docking station or region is not listed or if it out of stock on eBay please contact us at support@plugable.com and we will be happy to assist further.

We offer a 30-day return period for our replacement power adapters listed on eBay.

Plugable has received reports of Notifications not working as expected when a DisplayLink-based product (such as our UD-3900 or UD-6950Z docking stations) is connected to a Mac running macOS 12 Monterey. 

The cause of this behavior is still being investigated, however in our experience making a small change within the ‘Notifications & Focus’ preference settings can help.

To make this change, please follow these steps:

1. Click on the ‘System Preferences’ icon (looks like a gear) in the macOS Dock at the bottom of your screen
2. Click on the ‘Notifications and Focus’ application
3. At the bottom of the ‘Notifications and Focus’ application window, click to place a checkmark in the ‘When mirroring or sharing the display’ option under the ‘Allow notifications’ section.  An example screenshot with this option highlighted is included below:

Plugable’s products based on DisplayLink technology have the ability to send an audio signal out via their 3.5mm analog audio jacks or via their HDMI or DisplayPort video output ports (which can also carry an audio signal). 

Examples of Plugable products based on DisplayLink technology are the UD-3900, UD-6950Z, or USBC-6950U. Any Plugable product based on DisplayLink technology will have a 'DisplayLink' logo printed somewhere on the product. If a Plugable product does not have this logo, then it does not use DisplayLink technology.  

In some cases, when DisplayLink-based products are used with a Mac running macOS 12 Monterey the audio signal may not be heard when switching to the DisplayLink-based device.  

This behavior appears to be tied to the order in which an audio output device is selected and used within macOS. For reference, the macOS driver used for the audio device within any DisplayLink-based product is provided by Apple and built-in to macOS.   

To expand further, consider the following two examples:

‘Working’ example

1. A Mac system is powered on with a DisplayLink device already connected. 
2. The DisplayLink device is set to the default audio output device within the ‘Sound’ macOS System Preferences application. 
3. An application plays a file that contains audio. 
4. The audio signal is heard properly via the DisplayLink device.

‘Not working’ example

1. A Mac system is powered on without a DisplayLink device connected
2. The Mac’s built-in audio output device is set as the default audio output device within the ‘Sound’ macOS System Preferences application. 
3. An application plays a file that contains audio. 
4. The audio signal is heard properly via the Mac’s built-in audio output device.
5. A DisplayLink device is connected to the Mac
6. The default audio output device within the ‘Sound’ macOS System Preferences application is changed to the DisplayLink device.
7. An application plays a file that contains audio. 
8. An audio signal is NOT heard via the DisplayLink device. 

At this time, there are three potential workarounds for this behavior:

• Restart the Mac
• Completely close the application that is affected by the behavior, and then restart the application
• Execute this command from within the macOS Terminal application (without the quotes) -->  'sudo killall coreaudiod'

Yes! As long as the software drivers for both Silicon Motion and DisplayLink-based products are installed on the same computer these two USB graphics solutions can work together and be used at the same time.

The DisplayLink software is not developed by Plugable. The DisplayLink software is developed by a separate company called DisplayLink --> https://www.synaptics.com/products/displaylink-graphics (which is itself part of the Synaptics Corporation).  

DisplayLink has a 'Corporate Deployment' section within their online knowledge base that speaks to all of the corporate deployment options available for the software --> https://support.displaylink.com/knowledgebase/topics/92322-corporate-deployment  

Plugable does not support any of the 'Corporate' installation methods of the DisplayLink software.  

Should you require assistance with a corporate deployment method of the DisplayLink software, we would suggest contacting DisplayLink directly for assistance --> https://support.displaylink.com/knowledgebase 

Plugable’s USB video adapters or USB docking stations based on DisplayLink technology do not support the playback of copy-protected or encrypted video content, and we do our best to call this out in our product listings. 

Examples of this type of video content are:

• Video content that is protected by High-bandwidth Digital Content Protection (also known as HDCP), for example Blu-ray discs
• Copy-protected video content provided by various online streaming services, for example Netflix, Hulu, Amazon Prime Video, iTunes, Disney+, YouTubeTV, etc. 

As a result, copy-protected video content may not display an image on-screen while using a DisplayLink-based product. 

In some cases (such as when using a streaming service) the copy-protected video content may display an image on-screen, however the resolution of the image may be lower than expected. 

If your package is missing one or more of the items that should be included with your Plugable dock (included items are listed on a chart on the side of the box), start by double checking if the part is still in the packaging. Pieces can occasionally get stuck in the corners under the main insert in the box.

If you are still unable to locate the piece, please contact support@plugable.com with the following information:

1.  Amazon Order ID (or other proof of purchase) associated with your Plugable device.

2. A description of the parts that are missing from your order.

3. Your preferred shipping address (and a phone number associated with that address).

4. The serial number of your Plugable Dock.

Plugable docks do not officially support monitors with a 120Hz or 144Hz refresh rate (only 30Hz or 60Hz depending on the product). 

Monitors with refresh rates higher then 60Hz should be connected to a video output directly on the computer to ensure the display is powered by the system's native GPU.

Some users have reported that after macOS Big Sur version 11.1 and newer, our UD-ULTCDL, UD-ULTC4K, and UD-3900PDZ USB-C Triple Display Docking Stations may not be correctly detected by Apple’s MacBook Air, MacBook Pro, Mac Mini, iMac, and Mac Studio computers with M1, M1 Pro, or M1 Max processors after being restarted, when powered on after being turned off, or after being in sleep mode and then woken up. Older Intel based Macs are unaffected.

This issue affects the UD-ULTCDL, UD-ULTC4K, and UD-3900PDZ docking stations along with any connected USB 2.0 and 3.0 devices, including the two DisplayLink based video outputs, Ethernet, and audio controlled by the DisplayLink USB Graphics chipset. The primary USB-C DisplayPort Alternate Mode based video output and connected display should remain functional after reboot. Charging should also be unaffected.

For most users simply unplugging the docking station from the computer, waiting 10-15 seconds, then reconnecting the docking station will restore the functionality, if this does not help please try these additional steps to fully reset the docking station and computer: 

1. Unplug the dock from the Mac and unplug power from the dock. Please leave the dock disconnected until the final step.
2. Fully shutdown the Mac. (On your Mac, click the "Apple" menu and select "Shut Down")
3. After the Mac has shutdown, wait for 60-90 seconds, then turn the Mac back on.
4. After logging back in, wait for 30-60 seconds, then plug power back into the dock first and plug the dock into the Mac next (using the provided USB-C to USB-C cable the dock shipped with) and see if the behavior has improved.

We are hopeful this issue will be resolved by a future update to macOS but do not have a timeline for such a resolution. As of macOS 11.6.5 Big Sur and macOS 12.3.1 Monterey this issue is still present.

If these initial troubleshooting steps do not help, please contact us at support@plugable.com and we'll be happy to assist you.

Description of Behavior

We have had two distinct behaviors reported:

1. Some users have been assigned IP Addresses in the 169.254.0.0/16 network address range or have not received full DHCP address assignment
2. Some users have received DHCP assigned IP Addresses but have limited or no internet connectivity

So far this issue has been reported by some customers and we are in the process of identifying the cause of this behavior and finding a solution.

Mitigation

At this time we are recommending affected users unplug the Ethernet cable from the docking station and rely on WiFi if available, use a separate USB Ethernet Adapter, either connected to the docking station or computer, or for computers with built-in Ethernet ports the cable may be connected directly to the computer. This should ensure a reliable network connection while we work to resolve this issue.

If you do not have a reliable WiFi network, and do not have a USB Ethernet adapter please contact our support team at support@plugable.com and we will work with you to find a temporary work around.

Resolution

We are working to determine the exact cause of this behavior and provide a solution when we know more. At this time we recommend following the mitigation steps above.