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Plugable USB-C Dual Monitor Docking Station, Certified Works with Chromebook, 60W Charging
$159.95 USD
SKU: UD-MSTHDCAmazon Rating : (75 Reviews)
Features
- 12 Port Dock—Works With Chromebook Certified docking station supports up to two 4K 60Hz HDMI or DisplayPort monitors, along with a wired gigabit Ethernet port, 1x USB-C, 6x USB-A, and combination audio port. Perfect for getting the most out of your Chromebook
- Dual 4K—Windows and Chromebook docking station dual monitor is supported through 2x HDMI and 2x DisplayPort connections. Users can standardize on one or use a mix of either HDMI or DP to add two screens, each with up to 4K 60Hz resolution
- 60W Charging—Charging dock provides 60W charging to host laptop so you can leave your power cord in your travel bag. And, because this dock is certified to work with Chromebook, you can rest assured the dock will intelligently manage power requirements
- Compatibility—Laptop docking station is compatible with ChromeOS and Windows 10 and newer. Supports secure, Google-managed firmware updates in ChromeOS. On macOS, only a single extended monitor is supported. DP 1.4 host is required for Dual 4K 60Hz
- 2-Year Coverage, Lifetime Support—Every Plugable product, including this docking station, is covered against defects for 2 years and comes with lifetime support. If you ever have questions, contact our North American-based team - even before purchase
Free 3-Day Shipping When Buying Direct!
Strong security, simplicity, and cost efficiency has made the Chromebook a popular choice for students, teachers, and government employees. When you connect that to a docking station with two HDMI ports and two DisplayPort ports (standardize on one or a mix of both) for extending two displays and up to 4K 60Hz resolution, 60W host charging, gigabit Ethernet, combination audio port, 4x USB 5Gbps ports, 2x USB 10Gbps ports, and 1x USB-C 10Gbps port, you go from laptop to productivity powerhouse.
Works With Chromebook
There is more to “Works With Chromebook” than just a compatibility statement. It’s actually a pretty tough badge to acquire. That’s because
laptop docking stations that carry the badge are validated to ensure they will “work seamlessly with current and future ChromeOS devices.”
It comes with other features, too, like automatic secure firmware updates while the USB-C dock is connected to a Chromebook laptop. Perfect for ensuring employees always have the latest compatibility improvements and features.
Dual 4K
It doesn’t matter if you are on a Chromebook or a Windows laptop, this laptop docking station is all about choice.
Offering two ports each, HDMI and DisplayPort, so users can standardize on one, or use a mix of both to extend to up to two screens. And no matter how you connect your displays, all video ports are capable of up to 4K 60Hz.
And with 60W charging, this USB-C docking station will power your productive endeavors.
Laptop docking station dual monitor resolution is dependent on host. DP 1.4 host is required for Dual 4K 60Hz. DP1.2 hosts will see resolutions up to 4K 30Hz.
Compatibility
Many organizations and households have mixed device fleets that span platforms, so while this docking station has been designed for ChromeOS, it’s also compatible with Windows devices.
This Plugable docking station provides full functionality to Windows 11 and Windows 10, systems with Thunderbolt 3 or 4, USB4, and USB-C.
The dock can also be used on Macs, however due to lack of MST functionality in macOS, the USB C dock only allows for one additional extended display. The second display will be mirrored.
This product works with devices capable of running the latest version of ChromeOS and has been certified to meet Google's compatibility standards. Google is not responsible for the operation of this product or its compliance with safety requirements. Chromebook and the Works With Chromebook badge are trademarks of Google LLC.
 |
 |
 |
 |
|
|---|---|---|---|---|
Works With Chromebook Certified |
||||
# of Displays |
2 |
2 |
3 |
2 |
Video Ports |
2x HDMI 2.0, 2x DisplayPort 1.4 |
2x HDMI 2.0, 2x DisplayPort 1.2 |
3x HDMI 2.0, 2x DisplayPort 1.2 |
2x HDMI |
Max Resolutions Supported |
2x 4K 60Hz |
2x 4K 60Hz |
3x 4K 60Hz |
2x 4K 60Hz |
# of USB Type-A Ports |
6 |
6 |
5 |
3 |
Laptop Charging |
60W |
No |
100W (96W Certified) |
No |
Laptop Connection |
USB-C, USB4, Thunderbolt 4 / 3 |
USB 3.0 and USB-C |
USB-C, USB4, Thunderbolt 4 / 3 |
USB-C, USB4, Thunderbolt 4 / 3 |
Filter Help Articles and Frequent Questions by Category
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Articles
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You can always contact support if you need help too!
Is my laptop compatible with Plugable Multi-Stream Transport (MST) products?
MST is a DisplayPort (DP) 1.2 and newer feature that allows multiple displays to be connected to a single video output. This can be done using a MST hub or by daisy-chaining multiple MST-enabled displays. This technology is driverless, and can be used for seamlessly setting up hotdesking or work from home setups. However, there are some common problems that can occur with these devices.
Display Resolution
While our MST devices can support up to two 4K 60Hz external displays, users of older Intel CPU versions such as the 10th generation Icelake and 11th generation Tigerlake may find that their CPU only supports dual 4K 30Hz, or dual 1080p 60Hz external displays when connected to an MST-based docking station.
Based on internal testing, Plugable expects laptops that support DP 1.4 (Intel 12th gen CPUs or newer) to support up to two 4K 60Hz external displays. Older DP 1.2 hosts typically only support dual 1080p 60Hz external displays.
ARM-based Compatibility
ARM-based systems also do not universally support MST. Whether or not a particular ARM system supports MST depends on the specific SoC (System on a Chip) that is used in the system. Some SoCs such as the Texas Instruments DRA829J do support MST, while others such as the MediaTek MT8127 do not.
If you are unsure whether or not your ARM-based system supports MST, you can check the specifications of your system processor to see if it mentions MST support.
Chart of external display performance for various hosts
Connection issues: (USB-C/Video Cables)
Another potential source of issues are the cables used to connect your dock to your laptop, and your monitors to the dock.
To connect your dock to your laptop, make sure that you are using a USB-C cable that supports DisplayPort Alt Mode. Plugable recommends using the cable that was provided with your device.
When choosing a video cable for MST, it is important to make sure that the cable supports the desired resolution and refresh rate. To be fully compatible with our MST products, you will want a cable that supports DP 1.4 with a maximum total bandwidth of 32.4Gbps. That gives it enough bandwidth to handle two 4K UHD streams at up to 60Hz. Plugable recommends using the cables that were included with your monitor.
If there are still connection or resolution issues despite using the correct cables, Plugable also recommends swapping out the cables to help determine if the original ones were faulty.
Driver/OS issues: (Staying up to date)
The last major source of compatibility issues with MST-based docks is the operating system your laptop is running. While modern laptops with MST compatible processors that are running operating systems such as Windows 11,10, 8, 7, and ChromeOS do support MST displays and devices, MST is currently not supported by macOS hosts.
You will also want to make sure that all system and graphics driver updates are applied to avoid any problems with outdated drivers or OS versions.
However, if you have confirmed that all your hardware is compatible and you are still not seeing the expected display results, please feel free to to reach out to our support team as support@plugable.com
How can I tell if my laptop is compatible with the UD-MSTHDC?
For full functionality, the UD-MSTHDC requires at least one of the following ports to be on your laptop:
- Thunderbolt 3 or 4 port
- USB Type-C ports with Alt Mode (DP) and Power Delivery (PD) support
Additionally, the laptop needs to have an Intel 11th gen or newer CPU to support all dock resolutions, as noted below:
- DP 1.4 hosts support up to two 4K 60Hz external displays
- DP 1.2 hosts support up to two 1080p 60Hz external displays
What does the power button on the UD-MSTHDC do?
The UD-MSTHDC's power button controls power to the docking station itself, and will not turn on or off the connected host.
The button will be on by default, and can be used to manually turn the dock off, and then back on if needed.
MST Explained
What is MST?
MST stands for Multi-Stream Transport and is based on DisplayPort Technology, allowing multiple uncompressed video streams to be delivered over a single DisplayPort connection (a process known as multiplexing). MST can be used over several different video port mediums, such as DisplayPort, Mini DisplayPort, Thunderbolt 3 or 4, and USB-C ports that support DisplayPort (Alt-Mode).
Two types of connections can be made when using MST. A “daisy-chain” connection where you can link multiple monitors together or an “MST Hub” configuration that can split one DisplayPort cable into multiple video outputs.
For MST to work in a daisy-chain or MST Hub configuration, monitors must support either DisplayPort 1.2 connection (or higher) or Thunderbolt, provide a video “out” port on the monitor, and have MST mode enabled in order for the monitors to work together. Note that HDMI is not supported.
Daisy-chain example
In many cases, a monitor will not have a video “out” option; this is where an MST Hub will become necessary to break out the video signal to each monitor individually.
Plugable's USBC-11IN1E shown in this MST Hub example
Will I need additional software to use MST?
MST does not require any additional software and will connect directly to the host GPU in order to bring high-resolution, uncompressed video that is beneficial in a variety of applications such as graphics design and video editing. Resolutions will vary depending on the specifications of the GPU. DisplayPort 1.4 GPUs will support higher resolutions and refresh rates than DisplayPort 1.2, for example.
It is recommended to use the most up-to-date GPU drivers from your laptop or GPU manufacturer.
Which operating systems support MST?
MST is supported by Windows 11, 10, Windows 8/8.1, Windows 7, and Chrome OS.
MST is currently not supported by macOS or Mac OS X.
Compatible Plugable MST devices
Now that we have a better idea of MST, Plugable is excited to introduce several MST compatible hubs and docking stations that can help boost productivity and provide external monitor support, including the ability to provide other capabilities such as USB, Ethernet, and even Audio. Some supported products are,
Some of our Thunderbolt supported products include,
USB Port Types
USB-A
pietz, CC BY-SA 3.0 , via Wikimedia Commons
This is the standard USB connection that most computers offered prior to the introduction of USB Type-C (USB-C). Even after the introduction of USB Type-C, this is still quite common.
It can provide data transfer rates up to the USB 3.1 Gen 2 (10 gbps) specification depending on the host and device, but does not directly support video in the way that USB-C Alternate Mode does. This limitation makes DisplayLink USB graphics adapters and docking stations ideal on systems that do not have USB-C, or in instances where more displays are needed beyond available video outputs of a PC.
USB-B
Fred the Oyster, CC BY-SA 4.0 , via Wikimedia Commons
IngenieroLoco, CC BY-SA 4.0, via Wikimedia Commons
This type of connection comes in a couple different styles depending on whether USB 3.0 and higher transfer rates are supported (bottom graphic). Usually this type of connection is used to plug into USB devices that do not have a fixed cable connected, such as USB docking stations, USB hubs, printers, and others.
USB Mini-B
Fred the Oyster, CC BY-SA 4.0 , via Wikimedia Commons
One of the first connectors for charging a smartphone, wireless game controller (such as the Sixaxis and DualShock 3), and other small devices such as external hard drives. Not commonly used today, but is still used in some cases. Most devices using USB Mini B are using USB 2.0, though a USB 3.0 variant does exist. This specification also added USB On-The-Go (OTG) functionality, though it is more commonly implemented with Micro USB.
USB Micro-B
Fred the Oyster, CC BY-SA 4.0, via Wikimedia Commons
IngenieroLoco, CC BY-SA 4.0 , via Wikimedia Commons
A smaller connector that serves many of the same uses as the Mini B connector, with added optional features such as Mobile High-Definition Link (MHL) to allow devices like smartphones to output video to larger displays without requiring a dedicated port for video output.
The larger variant of USB-B is most commonly used for external hard drives for higher 5Gbps transfer rates.
USB-C, Thunderbolt™ 3, and Thunderbolt™ 4
Niridya , CC0, via Wikimedia Commons
The most recent USB connection, USB Type-C (USB-C), represents a major change in what USB can do. The connector is smaller, can be connected in two orientations, is able to carry substantially more power and data, and can directly carry video signals of multiple types (HDMI, DisplayPort, etc.) Intel has also adapted the USB-C connector for use with Thunderbolt 3 and Thunderbolt 4.
It is important to note that while all Thunderbolt 3 and Thunderbolt 4 connections are USB-C, not all USB-C connections can be used with Thunderbolt 3 or Thunderbolt 4 devices.
More details regarding physical USB connections can be found on Wikipedia . The graphics depicted here are adapted from Wikimedia Commons by various artists under the Creative Commons Attribution-Share Alike 3.0 Unported license.
Understanding and Troubleshooting Network Performance
Computer networking is a complex topic. In this article, we'll be taking a deep dive on the nuances of network performance for those who need some additional explanation while striving to be concise, and to educate users of various experience levels relating computer hardware and computer networking.
If you just need to know how to perform a network performance test/benchmark, jump down to configuring iPerf.
Core Network Concepts
LAN vs WAN
With regards to network performance, it is crucial to first separate whether an issue is with Wide Area Network (WAN) performance, or if the issue is with Local Area Network (LAN) performance.
Your LAN is essentially the network inside your home or business. Many homes use a combination modem/router device provided by their Internet Service Provider (ISP). In some cases, especially in businesses, you may have a separate modem and router, along with other equipment connecting to the router such as a network switch.
Your modem, and the connection it establishes to your ISP—whether through coaxial cable, fiber, phone lines, or long-range wireless—essentially marks the point between the WAN and the LAN. The connection your modem makes to your ISP is the WAN, and any devices you connect through your router behind that modem belong to the LAN.
Link Rate
Almost every type of connection your computer makes to any piece of hardware will have a link rate of some kind. The link rate establishes how fast data can possibly be transferred across any given connection, but it does not guarantee how fast the hardware on either end of the connection will actually transfer data.
The concept of link rates, and their related bottlenecks, is likely best conveyed by giving an example of what connections might be involved in transferring a file from one computer on your LAN to another.
- 800Mbps—The file source is a USB 3.0 thumb drive capable of 100MB/s (800Mbps) read/write.
- 480Mbps—The USB 3.0 thumb drive is plugged into a USB 2.0 port on the PC, which has a maximum throughput of 480Mbps
- 1000Mbps—PC1's Ethernet connection establishes 1Gbps (1000Mbps) link to the router via Ethernet
- 300Mbps—The router connects to a second PC (we'll refer to this as PC2) via Wi-Fi, and it has established a 300Mbps link to the Wi-Fi adapter on PC2
- 480Mbps—The Wi-Fi adapter on PC2 is connected via a USB 2.0 port. The link rate of the USB connection to PC2 is at 480Mbps
- 6000Mbps—PC2 is going to store the file on an internal hard drive with a link rate of 6Gbps
- 1600Mbps—File Destination: SATA hard drive capable of 200MB/s (1600Mbps) read/write.
Following this chain, we see that 300Mbps is the slowest link rate established. This means that, regardless of the link rates established elsewhere, the absolute maximum the data can possibly be transferred is 300Mbps.
if we were to change the Wi-Fi connection to a wired Ethernet connection capable of 1Gbps, our performance bottleneck would then become the USB 2.0 connection to the USB drive where the file is stored.
Ports and Interfaces
Interfaces
A network interface represents connections, whether wired or wireless, that are made to form a network between devices.
Ports
Some may refer to physical hardware connections as "ports". For the purposes of networking, ports are logical constructs that can also be referred to as "network ports". Each network interface has 65,535 of these logical ports. Each port on a network interface is a separate data connection.
Benchmarking Network Adapter Performance
To properly benchmark network adapter performance, we need to:
- Use a simple LAN configuration
- Eliminate bottlenecks, especially link rate bottlenecks
Websites like speedtest.net, fast.com, and other performance tools in your web browser are going to use your WAN connection, and are not appropriate for determining if a network adapter is working well.
Transferring files from one computer to another on your LAN is typically not the best way to benchmark a network adapter. File transfers are bottlenecked by a number of things, including performance limitations of the disk the data is on, and often times a lack of establishing parallel network connections to perform the task.
One of the most accurate ways to benchmark network performance on a LAN is by using iPerf . To more effectively benchmark network adapter performance, it is best to establish a point-to-point connection between two PCs, rather than connecting through a router or switch.
Configuring iPerf
To test a connection using iPerf, you'll need at least two network interfaces, and preferably two computers. You'll also need to know the IP (Internet Protocol) address assigned to each network interface . One network interface will function as an iPerf server, and the other network interface will function as an iPerf client. Lastly, you'll need to download the version of iPerf 3.x that's appropriate for your computer's operating system and extract/install it .
Windows
- Make sure the drivers for both network interfaces involved in the test are using up-to-date drivers. Drivers for Plugable products can be found here.
- Download and extract iPerf for Windows
- Open Command Prompt
- Press Windows Key + R or + R, then enter
cmdin the window that appears - Search the Start Menu for
Command Prompt, and open it
- Press Windows Key + R or + R, then enter
- Navigate Command Prompt to the directory the directory where iPerf is located
- The
cdcommand is for 'change directory'- If you have a folder named 'iperf' on your Windows desktop, you can reach it in command prompt with the command
cd %USERPROFILE%\Desktop\iperf
- If you have a folder named 'iperf' on your Windows desktop, you can reach it in command prompt with the command
- The
- Run iperf in server mode via Command Prompt
iperf3.exe -s
macOS
- Usually it is best to install iperf on macOS using brew in Terminal
- Make sure the drivers for both network interfaces involved in the test are using up-to-date drivers
- Open Terminal
- Run iPerf in server mode
iperf3 -s
Linux
- Usually it is best to install iperf using the package manager in your Linux distro. For example, in Ubuntu, use
apt: sudo apt install iperf3
- Make sure the drivers for both network interfaces involved in the test are using up-to-date Drivers
- Open Terminal
- Run iPerf in server mode
iperf3 -s
Next, you'll need to run iPerf in client mode, targeting the IP address of the server/interface where iPerf is running in server mode. Additionally, we'll run the test for 30 seconds using -t 30 and with four parallel connections using -P 4. Running 4 parallel connections is optimal for saturating a network link.
Windows
- Open Command Prompt
- Press Windows Key + R or + R, then enter
cmdin the window that appears - Search the Start Menu for
Command Prompt, and open it
- Press Windows Key + R or + R, then enter
- Navigate Command Prompt to the directory the directory where iPerf is located
- The
cdcommand is for 'change directory'- If you have a folder named 'iperf' on your Windows desktop, you can reach it in command prompt with the command
cd %USERPROFILE%\Desktop\iperf
- If you have a folder named 'iperf' on your Windows desktop, you can reach it in command prompt with the command
- The
- Run iperf in client mode via Command Prompt (replace 192.168.0.200 with the IP address of the server/interface where iPerf is running in server mode)
iperf3.exe -c 192.168.0.200 -t 30 -P 4
macOS / Linux
- Open Terminal
- Run iPerf in client mode (replace 192.168.0.200 with the IP address of the server/interface where iPerf is running in server mode)
iperf3 -c 192.168.0.200 -t 30 -P 4
iPerf should start performing a network performance test. If the test fails to start, make sure that iPerf is not being blocked by your PC's/Mac's firewall.
Why iPerf is Ideal for Benchmarking
Unlike a file transfer, iPerf runs in memory on the PC and generates data to send using the CPU directly. This alleviates potential bottlenecks generated by storage devices, and allows you to explicitly control how many parallel connections are being used to transfer data rather than being unsure if parallel network connections are being used by other means.
Conclusion
There's a lot more to networking that isn't covered in this article, but we hope this helps explain enough to get an accurate measure of your network performance.
If you need assistance with your Plugable product that features network connectivity, please contact us for further assistance.
No Sound? How to Change Your Default Audio Device to Your Plugable Product
Whether you're on Windows, macOS, or Linux, it's common to add new audio devices to your computer.
Some examples of additional audio devices you may want to switch to include:
- Bluetooth headsets, headphones, and speakers
- Speakers built into a display, such as a TV or monitor
- A USB sound card, digital audio converter (DAC), or analog to digital converter (ADC)
- USB microphones
- Audio jacks on a docking station
These steps don't apply to the Plugable Performance NIX HDMI Capture Card (USBC-CAP60).
Here are the steps that you need to set a new default audio recording or output device on different operating systems.
Set Audio Output Device
Set Audio Recording Device
Set Default Playback Device in Windows
- Check that your device is properly connected, and that any necessary drivers are installed
- It is also a good idea to make sure that your sound device is turned on, and that the device's volume control is not at the absolute minimum setting
- Right-click on the speaker symbol in the Windows taskbar/system tray
-
Windows 7/8.x—Select Playback Devices. The Sound window will open with the Playback tab highlighted
-
Windows 10/11—Select Open Sound Settings then click the link under 'Related Settings' for Sound Control Panel, then click the Playback tab
- Alternatively, after selecting Open Sound Settings, use the dropdowns under the Output header
-
Windows 7/8.x—Select Playback Devices. The Sound window will open with the Playback tab highlighted
- Find your device in the window
- A Plugable USB 3.0 docking station or sound-enabled display adapter will appear as Plugable Audio
- A Plugable USB 3.0 Silicon Motion docking station or sound-enabled display adapter will appear as SMI USB Audio
- A Plugable USB 2.0 docking station will appear as USB Multimedia Audio Device
- A Plugable USB Audio adapter will appear as USB Audio Device
- Right-click on the device you found in step 3 and select Set as Default Device. A check mark should appear next to your device, and sound should now play through it
- Click OK to exit the window
Additional Configuration for Bluetooth
Please see our pairing and configuration guide for Bluetooth devices.
Set Default Playback Device in macOS
- Open System Preferences
- Click Sound
- Select Output
- Select the most appropriate device
- A Plugable USB Audio adapter will appear as USB Audio Device
Set Default Playback Device in Linux
- Ensure that you audio device is connected to the PC
- If the audio device is self-powered, it is a good idea to make sure that it is powered on, and that the device's volume control is not at the absolute minimum setting
- Launch the 'Settings' application in your distro
- Go to the 'Sound' option
- Find the dropdown for your 'Output Device', and change it to your preferred output device
- For additional sound device controls, you may want to consider using Pulseaudio Volume Controls (package name pavucontrol)
Set Default Recording Device in Windows
- Check that your device is properly connected, and that any necessary drivers are installed
- It is also a good idea to make sure that your sound device is turned on, and that the device's volume control is not at the absolute minimum setting
- Right-click on the speaker symbol in the Windows taskbar/system tray
-
Windows 7/8.x—Select Recording Devices. The Sound window will open with the Recording tab highlighted
-
Windows 10/11—Select Open Sound Settings then click the link under 'Related Settings' for Sound Control Panel, then click the Recording tab
- Alternatively, after selecting Open Sound Settings, use the dropdowns under the Input header
-
Windows 7/8.x—Select Recording Devices. The Sound window will open with the Recording tab highlighted
- Find your device in the window
- A Plugable USB 3.0 DisplayLink docking station or sound-enabled display adapter will appear as Plugable Audio
- A Plugable USB 2.0 docking station will appear as USB Multimedia Audio Device
- A Plugable USB Audio adapter will appear as USB Audio Device
- Right-click on the device you found in step 3 and select Set as Default Device. A check mark should appear next to your device, and sound should now play through it
- Click OK to exit the window
Additional Configuration for Bluetooth
Please see our pairing and configuration guide for Bluetooth devices.
Set Default Recording Device in macOS
- Open System Preferences
- Click Sound
- Select Input
- Select the most appropriate device
- A Plugable USB Audio adapter will appear as USB Audio Device
Set Default Recording Device in Linux
- Ensure that you audio device is connected to the PC
- If the audio device is self-powered, it is a good idea to make sure that it is powered on, and that the device's volume control is not at the absolute minimum setting
- Launch the 'Settings' application in your distro
- Go to the 'Sound' option
- Find the dropdown for your 'Input Device', and change it to your preferred input device
- For additional sound device controls, you may want to consider using Pulseaudio Volume Controls (package name pavucontrol)
My Docking Station/Adapter Works Well With My Windows Laptop, but When I Close the Lid the Displays and Laptop Turn Off or Sleep. How Do I Fix This?
Most Windows notebook computers power management settings will default to putting the computer to sleep with the lid closed, regardless of any external displays, keyboard, or mouse connected to the computer. If this is happening but you would prefer the system to remain active with the lid closed utilizing the external display or displays, these settings can be changed by performing the following:
For Windows 10:
- Start by right-clicking on the Start button and select Power Options from the menu.
- From the right side of the Power Options settings page, select the blue link for Additional power settings
- From the choices present on the left-hand side of the Power Options window, please click on Choose what closing the lid does
- Make sure the setting for When I close the lid under the Plugged In column is set to Do Nothing
- Click the Save Changes button and restart the system (making sure that the laptop’s power adapter is also connected) and test the behavior again.
For Windows 11:
- Start by right-clicking on the Start button and select Power Options from the menu.
- In the upper left corner of the settings window, in the search box, type "lid" then select Change what closing the lid does from the search results
- Make sure the setting for When I close the lid under the Plugged In column is set to Do Nothing
- Click the Save Changes button to apply the new settings.
Closing the lid should no longer put the computer into sleep mode when an external display and power source is connected, instead one of the external displays should now become the Primary display with the desktop icons instead of the laptop's built-in display.
The lid may still need to be opened to perform the following tasks:
- To power on the computer from a fully powered off state
- To log into the computer if logged out or if the computer is restarted with the lid closed
- To wake the computer from a deep sleep state ( hibernation, or Windows hybrid sleep states )
My Windows Laptop Will Not Boot Properly When My Docking Station Is Connected
If your Windows laptop will not boot properly when a docking station is connected to the laptop, most often the cause is an external device connected to the docking station (for example an external USB storage drive) as opposed to the dock itself.
If you are affected by this condition, please follow these steps in order to isolate the behavior further:
- Disconnect all USB devices from the docking station and put them aside for the moment.
- Disconnect any displays connected to the dock's video outputs.
- Disconnect any audio devices connected to the dock's audio ports (if present).
- Disconnect the Ethernet network cable from the dock's Ethernet port (if present).
- The only remaining connections should be the dock's power adapter cable and the USB cable used to connect it to the laptop. No other external devices should be connected to the dock.
- While in this state, reboot the laptop to test the behavior.
- Assuming the laptop boots as expected, please reconnect each device back to the dock one at a time and reboot after each one to test the behavior again. Please reconnect the displays first, then the audio devices, then the Ethernet cable. Please reconnect any USB devices to the dock last, again rebooting after each one is added to test the behavior.
In our experience helping others, the most common cause of this behavior is an external USB storage drive connected to one of the dock's USB ports. In some cases, a laptop may try to boot from an external storage drive by mistake as opposed to the laptop's built-in storage drive. Since most external USB storage drives are not 'bootable', this can interrupt the boot process.
If this behavior occurs, the most common way to mitigate the behavior is to access the laptop's System BIOS (also known as UEFI firmware) to change the 'boot order' settings to ensure that the laptop's internal storage drive is the first boot option. Doing so helps ensure that the laptop will not try to boot from an external USB storage device.
Every laptop system is different, so the best resource for accessing the System BIOS and changing the settings is the manual for the laptop provided by the laptop manufacturer.
Docking Station Power Adapters
Below is a list of power adapter models used by Plugable docking stations. We offer refurbished replacement power adapters on eBay as they are available for purchase, however, we may not have replacement power adapters available for all of our docking stations.
If the power adapter for your docking station or region is not listed, out of stock on eBay or if you have any other questions regarding replacement power adapters for our docks please contact us at support@plugable.com and we will be happy to assist further.
We offer a 30-day return period for our replacement power adapters listed on eBay.
| Dock Models | Power Supply Model Number | Replacement Power Supply (if available) |
|---|---|---|
| USB 3.0 / USB-C Docking Stations | ||
| UD-3900 UD-3000 UD-5900 UD-PRO8 UD-3900C |
DSA-24PFS-05 |
|
| UD-3900H | P120W2000U |
|
| UD-3900PDZ | ADS-110CL-19-3 2000090E |
|
| UD-3900Z | ADS-26SGP-12 12024E |
|
| UD-6950 | A16-045N3A |
|
| UD-6950H | P200W2000UG |
|
| UD-6950Z | ADS-40SGP-19 20040G |
|
| UD-CA1 UD-CA1A |
EA10953D-200 |
|
| UD-ULTCDL (MK1 original and MK2 updated version) Note: Check here to determine what version of dock you have |
A16-065N2A (MK1 model) A18-135P1B-Rev3 (MK2 model) Note: MK2 model adapters will work with MK1 docks |
|
| UD-ULTC4K (MK1 original and MK2 updated version) Note: Check here to determine what version of dock you have |
A16-100P1A (MK1 model) A18-135P1B-Rev3 (MK2 model) Note: MK2 model adapters will work with MK1 docks |
|
| UD-3900C4 |
A18-135P1B-Rev3 |
North America plug |
| UD-3900PDH |
PS200D06500G1 |
North America plug |
| UD-768PDZ |
PA-1131-72 v2 |
North America plug |
| UD-6950PDZ |
A16-100P1A rev 3 |
North America plug |
| UD-MSTH2 |
ADS-110DL-19-1 200110E |
North America plug |
| UD-MSTHDC |
ADS-110DL-19-1 200110E |
North America plug |
| UD-CAM |
A16-100P1A |
|
| UD-CUBE |
EA1024CR-050 |
|
| UD-6950PDH |
PS200D06500G1 (v1 of dock*) F-J-SW202720006700 (v2 of dock with serial numbers 4157 or newer*) *For more details about v1 and v2 UD-6950PDH docks visit our Knowledge Base article |
North America plug (v1) North America plug (v2) |
| Thunderbolt / USB4 Docking Stations | ||
| TBT4-UDZ |
PA-1131-72 v2 |
North America plug |
| TBT3-UDC1 | PA-1131-72 v1 |
|
| TBT3-UDV | A18-135P1B-Rev1 |
|
| TBT3-UDZ | PA-1171-72 |
|
| TBT3-UDC3 | PA-1171-72 |
|
| TBT4-HUB3C | ADS-110DL-19-1 200110E |
|
| USB4-HUB3A |
ADS-110DL-19-1-200100E |
North America plug |
| TBT4-UD5 | FJ-SW202720006400 |
North America plug |
| TBT4-UDX1 | A18-135P1B-Rev4 A18-135P1B-Rev3 (Large Barrel) |
|
| TBT-6950PD | YW180A2-2100858 |
|
| UD-4VPD |
PA-1171-72 |
North America plug |
My Plugable Dock Is Missing a Component Such As the Power Supply, USB Cable, or Other Adapter.
If your package is missing one or more of the items that should be included with your Plugable dock (included items are listed on a chart on the side of the box), start by double checking if the part is still in the packaging. Pieces can occasionally get stuck in the corners under the main insert in the box.
If you are still unable to locate the piece, please contact support@plugable.com with the following information:
1. Amazon Order ID (or other proof of purchase) associated with your Plugable device.
2. A description of the parts that are missing from your order.
3. Your preferred shipping address (and a phone number associated with that address).
4. The serial number of your Plugable Dock.
Can I Connect My High Refresh Rate Monitor (e.g. 120Hz, 144Hz) to a Plugable Dock?
Most Plugable docks do not officially support monitors over 60Hz including 120Hz or 144Hz refresh rate unless otherwise specified on the Plugable product page or listing.
DisplayLink USB Graphics technology and Silicon Motion based docking stations and graphics adapters, like our USB 3.0 dual display and USB Type-C triple display docking stations, are limited to 60Hz fresh rate by the USB graphics controller hardware.
USB Type-C DisplayPort Alternate Mode docking station and ports on our USB Type-C Triple Display Docking Stations can support higher refresh rates, but may be limited by the computer's capability and available bandwidth to the docking station. Additionally, when paired with DisplayLink or Silicon Motion USB graphics, having displays at different refresh rates may reduce overall system performance. Due to this we normally recommend limiting all connected displays to 60Hz refresh rate when using DisplayLink and Silicon Motion graphics technology with directly connected, or USB Type-C DisplayPort Alternate Mode controlled displays.
Monitors with refresh rates higher then 60Hz may be connected to a docking station operating at up to 60Hz, or connected directly on the computer's HDMI or DisplayPort to ensure the display is powered by the system's native GPU.
Do Plugable products support the Apple SuperDrive?
Unfortunately Plugable products do not support the Apple SuperDrive.
The Apple SuperDrive has stringent power requirements that can only be met by directly connecting the SuperDrive to your host laptop. As a result at this time Apple recommends only using their USB-C adapter cables. You can find more information on that here → How to connect the Apple USB SuperDrive
If you have purchased a Plugable product to use with your Apple SuperDrive, and would like some additional assistance please do not hesitate to reach out. You can do so by emailing support@plugable.com, or going to Plugable.com/Support.
My Plugable product with wired Ethernet is no longer working on macOS. What can I do?
Please Note
The below guide is an advanced troubleshooting step, and we do not recommend doing so unless you are comfortable manually altering files on your Apple product running macOS. You may not be able to perform the below troubleshooting step if you are unable to execute administrative credentials on your laptop. Please reach out to our support first if you do not wish to attempt the below instructions. You can do so at Plugable.com/Support
How to delete a specific Ethernet adapter from your Network devices on macOS
- Click on the Apple logo in the top left corner of your primary monitor, and select ‘System Preferences’
- Next select ‘Network’ in the ‘System Preferences' window.
- In the now visible list, please select the Plugable Ethernet, or Thunderbolt Ethernet device that may not be working as expected.
- Once selected click on the minus button in the bottom left of the network window.
- Click on Apply in the bottom right.
- Next click on the plus button in the bottom left of the network window, and add the previously removed device.
- Click on Apply in the bottom right.
- Test to see if this has resolved the unexpected behavior, and assure that your Ethernet is now working.
- If this does not resolve the problem, please proceed to the next section (As noted previously the next section is for advanced users only!)
Manually erase your macOS Network Settings to fully reset the Network configuration
(Advanced! Click to reveal)
- Open the ‘Finder’ app, then in the ‘Go’ menu at the top of your screen select ‘Computer’
- Click on ‘Macintosh HD’ then Library, Preferences, SystemConfiguration
- Copy the file named ‘NetworkInterfaces.plist’ to your desktop as a backup of your current configuration.
- Delete the original version of the ‘NetworkInterfaces.plist’ located in the SystemConfiguration directory.
- Restart your Mac
- Login to your Mac, and return to System Preferences → Network
- If the list is now empty, please re-add the Plugable or Thunderbolt network adapter by clicking on the plus button in the bottom left of the Network window. Once done click on 'Apply'.
- Test to see if this has resolved the unexpected network behavior
I am still unable to get my Ethernet connection working on my Mac
If this is the case please reach out to our support team. When you do please include a diagnostic log gathered using our PlugDebug tool (instructions are provided on the PlugDebug page). If you are not able to gather the PlugDebug diagnostics do not worry we are still here to help! Please reach out to our support team at support@plugable.com or Plugable.com/Support with a detailed description of your problem, and the model of Plugable product you are using.
Can I leave my notebook computer connected to a charging dock overnight, or should I discharge and recharge the notebook battery regularly?
We are often asked if it is okay to leave a notebook computer connected to one of our USB-C docking stations with Power Delivery for extended periods of time. The short answer is yes, it is no different from leaving the laptop connected to the manufacturer's original USB-C power supply for the same time. The long answer is yes for modern laptops, and maybe for older (1990s-early 2000s laptops) and involves going into the different battery technologies used in consumer electronics devices.
Another common question is if it is possible to use the docking station but to disable powering and charging the computer. When a modern notebook computer runs on battery power it will often set the system to a reduced power state which may impact performance, or connected devices and we recommend always powering the computer when using a desktop docking station. For all of our docking stations that provide power to the host computer this will not affect the lifespan of the computer's battery.
Modern Laptop Batteries: Lithium-Ion
Lithium-ion (li-ion) batteries are found in a wide range of consumer electronics from notebook computers and cell phones, to electric cars, power tools, and wearable electronics like wireless earbuds. Li-ion offers fast charging, high-current discharging, fairly long service live compared to other rechargeable battery technologies and are relatively inexpensive.
The life-span of a rechargeable battery depends on many factors including age, temperature history, charging patterns, the chemical composition of the specific battery, and usage. For example batteries stored at 100% charge will degrade faster than batteries stored at 50% charge, this is why most consumer electronics devices arrive from the manufacturer with between 25% to 75% charge.
Lithium-ion batteries are consumable components, however in most modern computers, cell phones, and tablets these are not user serviceable components. To help maintain the battery all modern computers and most consumer electronics will include battery charge and protection circuits. These can be fairly simple, charging up the battery at preset rates depending on the charge level to help maintain the battery life, or complex software controlled charging that monitors battery temperature, voltage and current draw to maintain the fastest charging while maintaining the battery longevity.
Modern notebook computers can be left connected to the original power cable or a docking station with charging capability for extended periods, and do not benefit from regular discharge/recharge cycles. Our docking stations with charging capability rely on USB Type-C Power Delivery to power and charge compatible computers. USB Type-C Power Delivery is a negotiated charging protocol between the host computer and the docking station or USB Type-C power supply, this allows the computer to draw only the power it requires, and even select the best voltage level for powering the computer. In combination with a computer's built-in battery charging controller the computer is capable of maintaining the battery's optimal state even when left connected to a power source for an extended period of time.
Legacy Laptop Batteries: NiCad and NiMH
Older laptops, from the 1990s and some early 2000s, as well as some consumer electronics, and most rechargeable AA or AAA battery replacements use Nickel-Cadmium (NiCad) or Nickel-Metal Hydride (NiMH) batteries. These batteries are slower to charge and discharge than li-ion batteries, and require very simple charge controllers, and in some cases can even be trickle-charged ( very low-current continuous charging ) if desired.
These batteries generally don't have smart charging controllers and to prolong the life of the battery required "training" or fully discharging and recharging the battery every so often. Many laptop manufacturers recommended fully charging and discharging a new laptop 2-3 times to train the battery, this is not necessary with modern laptops.
Conclusion
Modern notebook batteries are managed by the computer's built-in battery charging circuit, and require little to no user intervention to maintain optimal battery health. It does not harm the battery to leave the computer connected to an external power supply, so long as the computer is being used regularly. If the computer is to be stored for a prolonged period then discharging the battery to between 50-75% can help to maintain the battery life.
Batteries are consumable components and degrade over time, however modern notebook computers can extend the battery life generally to meet or exceed the life of the computer's other electronic components.
Understanding Heat Generation in Electronics
It's not uncommon for users to notice a certain level of heat generation from electronics and by extension, Plugable products during operation. In this knowledge base article, we'll explore the reasons behind this heat generation and why it is considered a normal experience within reasonable limits.
Electronics, by their nature, generate heat during operation. This is primarily a result of the electrical current flowing through various components, such as integrated circuits, transistors, and other electronic elements. As Plugable products are designed to efficiently process and transfer data (among other functionality), some level of heat generation is inherent.
Factors Influencing Heat Generation:
- Power Consumption: The power consumption of a device directly influences the amount of heat it generates. Higher power usage, especially during data transfer or charging processes, can lead to increased heat.
- Enclosure Design: The design of the product's enclosure and its ability to dissipate heat play a crucial role. Adequate ventilation and heat sinks are often incorporated to manage and disperse generated heat effectively. This is evident in our TBT3-UDZ and TBT4-UDZ designs. The metal case in these docks are designed to function as a heatsink with thermal pads placed throughout the enclosure. This allows heat dissipation from inside to the outside, but will also make it feel as if the device is “too hot”.
- Ambient Temperature: The external environment may also play a role. Higher ambient temperatures can contribute to increased perceived heat from the product. This means that summer temperatures may increase the heat generation of not just Plugable products, but many other electronic devices.
Normal Heat Levels: While it is normal for electronic devices to generate heat, Plugable products are engineered to operate within safe temperature ranges. We conduct rigorous testing to ensure that the heat generated during normal operation falls within industry-standard safety parameters. While not all products are or need to be UL certified, we try to go by UL guidelines for thermal readings. The UL threshold is 77C/170.6F, and we aim for around 71C/160F.
Tips for Users:
- Ventilation: Ensure that Plugable products have sufficient ventilation around them. Avoid placing them in enclosed spaces where heat dissipation may be impeded.
- Usage Patterns: Intensive tasks such as high-speed data transfer or charging multiple devices simultaneously may result in increased heat generation. This is generally normal but may be more noticeable in such scenarios.
- Accessories: A number of our devices will allow for the connection of USB accessories and as such, these will require power. If too many “power-hungry” devices are connected, this will cause the device to run much hotter than expected. Be sure to keep in mind the power limits of your dock/device.
In conclusion, experiencing heat from Plugable products is a normal aspect of their operation. Users can rest assured that we prioritize the safety and efficiency of our devices. By understanding the factors influencing heat generation and following simple usage guidelines, users can make the most of their Plugable products while ensuring a reliable and efficient user experience.
DisplayLink and "Screen Recording" Troubleshooting
If you have installed your DisplayLink-enabled docking station or graphics adapter and downloaded the DisplayLink software, but see that no displays are working properly, you may need to enable “Screen Recording”. In this guide, we will go over a short list of steps to enable this permission, and get your DisplayLink device up and running!
As of macOS Catalina (version 10.15), DisplayLink drivers that are installed require that the “Screen Recording” permission be granted by the user. While this permission, when used in conjunction with DisplayLink is not recording in a traditional sense, it does allow DisplayLink to access the pixels it needs to render images (mirrored or extended). It then sends these pixels over USB from the computer to the display connected to your DisplayLink connected device.
Note: It does not capture or send any data.
During the installation process for the DisplayLink drivers, you will be requested to allow “Screen Recording” for DisplayLink. Additionally, you may see a notification within the DisplayLink application and when a new device is connected. However, we understand sometimes these may get lost in a sea of information and other notifications.
How do I know if the Screen Recording permission hasn’t been set? Reference the image below to check in your “Privacy & Security” settings
If you have not enabled “Screen Recording”, please follow these few instructions to enable it.
- Click on the Apple icon (defaults to the top left corner of your screen) and select “System Preferences
- Navigate to and click “Security & Privacy”
- In this window, select “Privacy”
- A list will be presented, scroll until you find “Screen Recording” and click on it
- Displayed on the bottom left, there is a lock icon, click on this to make changes
- If prompted, login using your computer credentials to make changes
- Check the box next to DisplayLink Manager
- You will be promoted to “Quit & Reopen”, click this button
- Click on the lock icon once more to save your changes
Note: Some of these steps may vary slightly based on your macOS version
You should now be able to see your displays on your docking station or adapter. If you have completed the above steps successfully and still do not see your displays, please be sure to reach out to our support team at support@plugable.com.
How To - Set a Network to Private or Public in Windows 10 & 11
The Windows Firewall may block some networking features when the local network is not set to Private. This article will describe the process for setting the local network, either wired Ethernet or Wi-Fi to be a Private network.
Windows 11
1 - Connect the computer to the network, either wired or wireless
2 - Open the Windows Settings - right-click on the Start Menu and select “Settings” from the pop-up menu
3 - On the left column select “Network & internet”
For Wired Networks
4 - Select the “Ethernet” option
5 - The connected network should be expanded, if not click on “Network Connected" to expand the section
6 - Select the “Network profile type” either “Public network” or “Private network” to suite your needs
For Wi-Fi Networks
4 - Select the “Wi-Fi” option
5 - Select your Wi-Fi network name “properties”
6 - Select the “Network profile type” either “Public network” or “Private network” to suite your needs
Windows 10
1 - Connect the computer to the network, either wired or wireless
2 - Open the Windows Settings - right-click on the Start Menu and select “Settings” from the pop-up menu
3 - Select “Network & Internet” fro the bottom section
4 - Select the “Ethernet” option from the left pane
5 - Select the “Connected” network from the right pane
6 - Select the “Network profile type” either “Public network” or “Private network” to suite your needs
Windows PowerShell
If the option does not show up in the Windows Settings GUI, or if you prefer to use the terminal.
1 - Open a new terminal: Right-click on the Start Menu and select “Terminal”
2 - Run the following command to list the available networks
Get-NetConnectionProfile
PS C:\Users\plugable> Get-NetConnectionProfile Name : Network InterfaceAlias : Ethernet Instance 0 InterfaceIndex : 7 NetworkCategory : Private DomainAuthenticationKind : None IPv4Connectivity : Internet IPv6Connectivity : NoTraffic
3 - Run the following command to set the network to Private
Set-NetConnectionProfile -Name Network -NetworkCategory Private
Where “Network” is the network name from step #2 and “Private” can be either “Public" or “Private”
Will 60W Be Enough to Charge My Laptop?
A common question we receive is whether it is okay to use a dock or hub that provides different wattage compared to the power adapter included with the laptop, especially if the dock or hub provides less power than the OEM charger. Short answer: for most use cases, it’s fine! And when using standards-compliant docks, hubs, and chargers like those from Plugable, it’s always safe.
When considering whether a dock or hub has enough power to charge a host, it is helpful to understand how little power is consumed most of the time you’re using your system.
Some details why 60W charging is more than sufficient for typical workloads:
All laptops will come with a power supply directly from the manufacturer. This power supply usually supports the maximum charging rate that the host can support (45W, 60W, 100W, 140W, etc.). However, modern systems are designed to be power efficient while managing their power consumption dynamically, typically using just a fraction of their maximum power draw under typical workloads. Additionally, to preserve battery longevity, most devices will reduce charging rate even when a higher wattage charger is connected. Note that Gaming or Workstation laptops, typically including 180W+ power adapters, may have special power requirements.
Even during high-power tasks such as video editing, hosts may only pull greater than 60W for brief periods of time. In these instances, you may notice the battery charges slower, or in some cases even slowly discharges. This is not indicative of a faulty power supply or a problem, just a difference in power consumption vs power delivery.
In some cases, for laptops that can charge at higher than 60W over USB-C, it can take longer for the 60W charger to fully charge a host from 0-100% than a 100W charger for example. However, this is usually only relevant for the first 50 or so percent, as the host limits the charging rate exponentially as the battery gets closer to being fully charged. In the 80-100% range, laptops are typically charging at less than 15W. This means that in a configuration where you are connected to the power adapter for long periods of time, like an entire work day, the 60W charger will be functionally identical to a higher wattage power adapter.
Windows laptops – particularly those from Dell, HP, or Lenovo – may send pop-ups in the OS or messages on boot warning you about a lower charging rate. The messages could be similar to the following:
- “You have plugged in a lower wattage power adapter, USB-C charging device, or power pass-through device. Your system will continue to work, but may not perform at its peak.”
- “Weak charging state, please check power charger.”
- “The AC power adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available.”
- “The connected AC adapter has a lower wattage than the recommended model – Please connect the AC adapter which was shipped with the system for best system performance”
- “For full performance, connect a higher power adapter”
Despite these warnings, most business and consumer laptops will indeed continue to charge with a lower wattage charger connected, and the messages can often be disabled in your laptop’s BIOS settings.
All this to say that in most use cases, the differences between 60W and higher wattage chargers are minimal, and 60W charging is likely enough to charge most laptops!
Plugable SKUs that feature 60W charging: TBT4-HUB3C, USB4-HUB3A, TBT3-UDC1, UD-3900PDZ, UD-6950PDZ, UD-MSTH2, UD-MSTHDC, USBC-PS-60W
Understanding USB-C Alt Mode
What is Alt Mode, and how does it work?
USB-C is a truly versatile connection that supports a range of functions, including power delivery, data transfer, and video. Alt Mode leverages this versatility by repurposing high-speed data pins to enable alternative video data protocols. Many of our docking stations support this protocol, but there is a catch! To take advantage of this feature, your host system must support Alt Mode via the host USB-C port and controller. If the host system and device support Alt Mode, the USB-C ports automatically switch from its default data protocol to the required Alt Mode protocol for video.
How do I determine if my system supports Alt Mode?
Reviewing your manufacturer's system specifications or user manual is the easiest way to determine if your system supports Alt Mode via the USB-C port, but unfortunately, it’s not always consistent or straightforward. Below, we have included examples of how some system manufacturers mention the capabilities of the USB-C ports on their laptops. This information will usually be included in the user manuals or system specification sheets.
Please note that mention of DisplayPort or DP 1.2, 1,4, and 2.1 indicates Alt Mode support.
Lenovo
HP
Dell
Additionally, some manufacturers, but not all, will also include a DP symbol next to the port to illustrate its ability to support video. If your USB-C port is unmarked, check your user manual or consult the system specifications.
What about Thunderbolt 4 and USB4?
Unlike earlier iterations of USB-C, which use Alt Mode for video support, USB4 and Thunderbolt 4 primarily use video tunnelling to transmit video over the USB-C connection. Video tunnelling dynamically allocates bandwidth for video and data to ensure optimized performance. If a device does not fully support video tunnelling, your Thunderbolt 4 or USB4-capable system can fall back to Alt Mode, ensuring compatibility with devices that support Alt Mode for video. So you don’t have to worry about a Thunderbolt or USB4 connection supporting USB-C Alt Mode!
Troubleshooting For Alt Mode
When using a USB-C video cable, adapter, docking station, or hub, it's important to ensure that your laptop supports Alt Mode. If you encounter any issues, the following steps can help you troubleshoot and determine why video may not be working through your USB-C Alt Mode cable or device.
-
First and foremost, check to ensure that your system supports Alt Mode. This is vital as Alt Mode is an optional feature that not all manufacturers include on their systems.
- If your system does not support Alt Mode, unfortunately, this is a hardware limitation, and there is no workaround for achieving Alt Mode compatibility. However, it’s possible to still drive external monitors through DisplayLink.
- Reboot your system and perform a power reset on your docking station or hub (if applicable)
-
If you are using a docking station, ensure that you are using a USB-C cable that supports Alt Mode.
- Not all cables are created equal—USB-C cables that support USB 2.0 only or “charging only” cables are not built to support video. To ensure compatibility, all of our Alt Mode-capable products will come with a USB-C cable that supports this feature.
- Do not use USB-C to USB-A adapters, as they are not designed to support video transmission.
- Be sure to check your operating system's display settings. The connected display can sometimes be disabled within the display settings, or the resolution and refresh may need to be adjusted to match what your device or display can support.
- Check if your Alt Mode-capable device has any firmware updates listed specifically for Alt Mode.
- Ensure that your system is up to date with all its latest drivers, firmware, and BIOS, especially your USB and internal graphics controller. Outdated drivers can often lead to connectivity issues, and at times, a BIOS update is needed, which the system manufacturer will generally mention on their official support page.
- Check BIOS and UEFI settings; some manufacturers add settings that control USB-C functionality. Ensure that your settings are enabled and correctly configured for Alt Mode.
- Test out another USB-C port on your system if you have more than one. This is beneficial in determining if the issues are related to the specific port.
Benefits of USB-C Alt Mode
Alt Mode over USB-C provides a direct connection to the GPU, allowing you to take advantage of the capabilities of your built-in GPU. This ensures native-level performance without the need for extra software or drivers. As a result, your USB-C Alt Mode-connected display will have reduced latency compared to other methods of adding additional displays, making it perfect for users who require sharp and detailed visuals at optimal refresh rates. Unlike traditional video connectors like HDMI or DisplayPort, which only support video, a USB-C connection with Alt Mode is more flexible and multifunctional, allowing a single connection to carry video, data, and power delivery.
Alt Mode supported devices from Plugable
If your system supports Alt Mode or if you are looking to get more out of your laptop, especially Apple M1, M2, or M3 base chipsets (which are limited to one external display), we have compiled some options below that utilize Alt Mode or a combination of Alt Mode and DisplayLink for even more monitor expandability.
Plugable USB-C Docking Station with HDMI, 60W Laptop Charging
SKU: UD-CA1A
The UD-CA1A is a versatile docking station that enables you to connect a 4K HDMI display via Alt Mode. In addition, it comes equipped with high-speed Gigabit Ethernet, USB 3.0 ports, 3.5mm jacks for headphones and microphone, and will provide 60W of power delivery to your host device—all via a single USB-C port. It is compatible with macOS, Windows, ChromeOS, Linux, iOS, and iPadOS, making it the ideal solution for any setup. You can enjoy seamless plug-and-play functionality and save space with its sleek vertical design or lay it flat for a more subtle look.
Plugable USB-C 7-in-1 Hub with Ethernet
SKU: USBC-7IN1E
The USBC-7IN1E instantly transforms a single USB-C with Alt Mode or Thunderbolt port into a versatile hub featuring 2x USB 3.0 ports, a 4K HDMI output, Gigabit Ethernet, and SD and microSD card readers. For hosts that support Power Delivery over USB-C, this hub also supports 100W PD passthrough, allowing you to plug in your included USB-C power adapter to further simplify your setup for greater portable productivity.
The products mentioned above demonstrate the versatility of a single USB-C connection. Plugable offers a wide range of solutions to meet your needs. Whether you are looking for a full-featured docking station that utilizes DisplayLink and USB-C Alt mode, such as our UD-ULTC4K, or a USB-C cable that supports video, data, and charging, like our USBC-240W-1M, you can rest assured that we have you covered. If you have any questions or need help building a solution that takes full advantage of your laptop's USB-C connection, please reach out to us at support@plugable.com.
What is the Works With Chromebook (WWCB) program, and what Plugable products are included?
WWCB stands for Works With Chromebook. It's a certification program where Google collaborates with leading accessory and peripheral partners to ensure certified products, like docking stations, mice, cables, power adapters and more work seamlessly to help you get the most from your Chromebook.
In order for products to be WWCB certified, they must go through rigorous interoperability testing by Google. This helps to ensure external devices operate smoothly with Chromebooks, and helps to add confidence in purchasing products knowing the devices have been verified to meet Google’s standards.
Another benefit of this program is that participating products can utilize Google’s Secure Firmware update mechanism, offering ease and peace of mind for IT departments and users alike. This allows device firmware updates containing security and bug fixes to automatically be pushed by Google via native OS update mechanisms to securely update your WWCB devices via your Chromebook.
WWCB products can be identified with the following Works With Chromebook badge or logo:
More information about the WWCB program can be found on Google’s WWCB page:
Plugable offers many products that are compatible with Chromebooks, and our Plugable UD-MSTHDC USB-C Dual Display Docking Station is a device that has received Google’s WWCB certification. The dock has the following supported features for a Chromebook:
- 1 x USB-C Port (10Gbps)
- 2 x USB-A Ports (10Gbps)
- 4 x USB-A Ports (5Gbps)
- 1 x Gigabit Ethernet Port
- 1 x 3.5mm Audio Port
- 2x DisplayPort 1.4 or 2 x HDMI 2.0 Video Ports supporting up to 4K @ 60Hz
- Up to 60W Host Power Delivery via USB-C
- Secure firmware update via ChromeOS
How to Use Two External Displays with the Lid Closed on MacBook Air and MacBook Pro M3
Overview
With the release of Apple’s M3 CPU chips and the Sonoma 14.6 update your base MacBook Air and MacBook Pro systems with M3 chips can now host two external displays natively in clamshell mode. This guide will walk you through the process of setting up and using two external displays with the lid closed on your MacBook Air or MacBook Pro equipped with an Apple M3 chip.
Requirements
Before getting started, ensure you have the following:
- MacBook Air or MacBook Pro with an Apple M3 chip.
- macOS Sonoma 14.3 or later for an M3 MacBook Air or macOS Sonoma 14.6 or later for an M3 MacBook Pro.
- Two external displays with compatible video inputs (e.g., HDMI, DisplayPort, USB-C).
- A dock or graphics adapter can be used as well.
- External keyboard and mouse (wired or wireless).
- Power adapter or power source for your MacBook
- A docking station that provides adequate charge can be used in place of the native power adapter, be sure to check the wattage your dock provides.
Steps to Set Up Dual External Displays with the Lid Closed
1. Set Up Your External Keyboard and Mouse
- If you’re using a wired keyboard and mouse, connect them directly to your MacBook or Plugable dock.
- For wireless peripherals, ensure they are paired with your MacBook and functioning properly.
- An AC adapter/power cable of some kind will also need to be connected for clamshell mode to function properly. This adapter can be one from a docking station or the included Apple adapter.
2. Connect Your Displays
- Connect the first external display to your MacBook using the appropriate cable (e.g., HDMI, DisplayPort, USB-C)
- Close your laptop’s lid.
- Connect the second external display using a similar method.
- Ensure both displays are powered on and set to the correct input source.
3. Configure Display Settings
- Open System Settings on your MacBook.
- Go to Displays.
- You should see both external displays listed. Arrange them according to your preference by dragging the display icons.
- Adjust the resolution, refresh rate, and other settings as needed.
4. Enable "Clamshell Mode" (Lid Closed Mode)
- With your external displays connected and set up, close the lid of your MacBook.
- Your MacBook will automatically switch to "Clamshell Mode," where the internal display turns off, and the external displays become your primary screens.
- Ensure your MacBook is connected to a power source to prevent it from entering sleep mode.
5. Check the Display Arrangement
- With the lid closed, check that the external displays are functioning as expected.
- If necessary, re-open the Displays settings to adjust the arrangement, resolution, or other preferences.
Troubleshooting Tips
- No Display on External Monitors: If the external displays are not showing anything, open the lid of your MacBook and check the connections.
- MacBook Sleeps When Lid Is Closed: Make sure your MacBook is connected to a power adapter. Clamshell Mode requires the MacBook to be plugged into an external power source.
- Performance Issues: If you experience lag or performance drops, try lowering the resolution or refresh rate of the external displays.
Thunderbolt Dock Users
With these steps, one can use Plugable Thunderbolt docks to enjoy a dual-display setup without the need for additional software installation. The dock leverages the native capabilities of the MacBook Air M3 and MacBook Pro M3, providing a straightforward and efficient solution for expanding your workspace with additional USB ports, audio, and ethernet (as well as the dual displays).
Additional Resources
If you should need any assistance with your setup, please feel free to reach out to our support team at support@plugable.com.
How do I know if my computer supports Multi-Stream Transport (MST)?
Most modern laptops that support USB-C DisplayPort 1.2 Alt Mode should Support two displays.
You may have to research some technical specifications for your laptop to see exactly what version of DisplayPort your computer supports.
- DisplayPort 1.2 should allow for two 1080p@60Hz displays to be connected.
- DisplayPort 1.4 should allow for two 4K@60Hz displays to be connected.
- DisplayPort 1.4 with DSC 1.2 support should allow you to connect 8K@60Hz displays.
Display Stream Compression (DSC) 1.2 enables visually lossless compression for ultra-high-definition (UHD) displays, while also supporting High Dynamic Range (HDR).
If you're unsure or can't find the appropriate technical specifications for the version of DisplayPort your computer supports, you may want to contact the computer manufacturer support team for more detailed information.
How To: Set the Display Refresh Rate in Windows 11
Many modern displays can support above the default 60Hz refresh rate, however this may need to be manually set within Windows 11. Please note, not all computers, graphics adapters, and docking stations can support all resolutions and refresh rates.
Setting the Display Refresh Rate in Windows 11
1. Right-click on the desktop and select Display Settings from the drop-down menu
2. Scroll down to the Related settings subsection and select Advanced display
3. At the top of the Advanced display window, select the external display from the drop-down menu
4. From the Choose a refresh rate drop-down menu select the desired refresh rate
Refresh Rate Limitations
With Windows 24H2 and newer, dynamic refresh rates are supported, this allows the system to adjust the display refresh rate to save power, up to the selected refresh rate. As a consequence of this new mode, when selecting the display refresh rate you may see an asterisk. This indicates that selecting the specific refresh rate may reduce the display resolution or image quality in order to prioritize the refresh rate. This exposes the refresh rate option from the display even if the display cable or computer is incapable of supporting that refresh rate at the native resolution and is the intended behavior per Microsoft. [1]
In the screenshot below the left side shows the 4K 120Hz capable display limited to 60Hz refresh rate without asterisks, and on the right the same display after setting the refresh rate to “120 Hz*”, the “Desktop mode” resolution has been reduced to 2560 x 1440 (1440p) instead of 3840 x 2160 (4K UHD). Unlike when using the display scaling option this also causes a reduction in image quality. On the right side asterisks are no longer shown in the refresh rate list. Setting the refresh rate back to 60Hz does not change the resolution, you will have to go back one page and set the resolution manually.
References
[1] Windows Insider description of new behavior (https://blogs.windows.com/windows-insider/2023/08/31/announcing-windows-11-insider-preview-build-25941-canary-channel/)
Is this safe to use if my computer doesn't support USB-C Power Delivery?
USB-C Power Delivery (PD) is negotiated between the power-sourcing equipment (e.g., a dock or multiport hub) and the connected host device. During this negotiation, the device offering power communicates its capabilities, and the host determines whether it can accept the power. If the host does not support Power Delivery, no power will be sent to the computer over the USB-C connection. This will allow you to take advantage of other capabilities such as data transfer or video output without risking damage to the computer.
Is there a way to add more displays to my dock?
Extra displays can be added to your docking station by using USB graphics adapters. This allows you to expand your workspace beyond the number of displays natively supported by your dock or computer.
Here’s how it works:
- Ensure your dock has open USB-A or USB-C ports to connect the USB graphics adapter(s).
- Select a Plugable USB graphics adapter compatible with your operating system and monitor specifications. Feel free to contact Plugable support (support@plugable.com) for assistance in selecting the appropriate adapter for your setup.
- Download and install the driver from the "Downloads" section of the product page for the USB graphics adapter on Plugable's website.
- Plug the adapter into an available USB port on your docking station.
- Use an appropriate video cable (e.g., HDMI, DisplayPort) to connect the adapter to your monitor.
Important Considerations:
- Windows supports up to 8 DisplayLink/SiliconMotion-based monitors.
- macOS has a hard limit of 4 DisplayLink/SiliconMotion-based monitors.
- USB graphics adapters use bandwidth and system resources. Connecting multiple adapters can reduce performance.
Why is the Alt Mode video output on my dock not working?
Alt Mode video works by creating a direct pipeline from the host device's graphics processor through USB-C to the dock which allows it to output video to connected display. This relies on a few key factors to function correctly, including the host device's graphics processor, the host device's USB-C port, and the cable used to connect the dock.
It's recommended to check these possible causes if the Alt Mode video output on your dock is not working:
- USB-C Port Limitations: Not all USB-C ports support video output (Alt Mode). Check your host device's specifications to confirm it supports Alt Mode video output.
- Incompatible USB-C Cable: Some USB-C cables support power and data, but not Alt Mode video. Use the USB-C cable that was originally included in the box with your dock to ensure it supports Alt Mode video output.
- Incorrect Host Connection: Ensure you’re connecting to the correct USB-C port on the dock, typically labeled a laptop icon. Other USB-C ports on the dock may not function for connecting the dock to a host device, and using them could result in no function.
- Outdated Drivers: Ensure your operating system and graphics drivers are up to date. USB-C Alt Mode primarily relies on the laptops graphics processor to produce video, so outdated drivers can often cause issues.
